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Hollywood Feed
- Pet Stores
- Olive Branch, MS
About this business
Location details
7363 Goodman Rd, Olive Branch, MS, 38654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I have always been extremely happy with my service there. But yesterday was an exception. Salesperson had told me that the tick and flea collars were the same except the large was longer. When I opened it I found that the large is also larger in diameter. When I went to exchange, I was told it couldn’t be returned because it had been opened. This was $60+ that I feel was wasted. I don’t want to put that fat collar on my Shitzu.
Business response:
Kay, thank you for taking the time to reach out to us. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear about your experience at our Olive Branch store. A wonderful thing we offer is our Hollywood Feed Promise. If your pet doesn't love it or if you don't love it, we will gladly replace or refund it. This includes open bags of treats and food! We train and talk to our staff on helping every customer in the best way possible. So, again, I am sorry about your shoppin... read more
I have always been extremely happy with my service there. But yesterday was an exception. Salesperson had told me that the tick and flea collars were the same except the large was longer. When I opened it I found that the large is also larger in diameter. When I went to exchange, I was told it couldn’t be returned because it had been opened. This was $60+ that I feel was wasted. I don’t want to put that fat collar on my Shitzu.
Business response:
Kay, thank you for taking the time to reach out to us. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear about your experience at our Olive Branch store. A wonderful thing we offer is our Hollywood Feed Promise. If your pet doesn't love it or if you don't love it, we will gladly replace or refund it. This includes open bags of treats and food! We train and talk to our staff on helping every customer in the best way possible. So, again, I am sorry about your shoppin... read more
Not ever welcoming when I come in. I always come here due to convenience. I’m asked if I need help because it’s the right thing to do. But I notice some people get asked if they want them to take their bag out or even show interest in helping or educating about a product,more like racially profiled. I buy $100 bag monthly and I noticed how the manager speaks to white vs black people and how they offer to carry the bag out. Carrying my bag doesn’t bother me cause I decline it anyway but it should be across the board. All blac... read more
Business response:
Lacresa, thank you for taking the time to leave us a review. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your experiences as it appears we've dropped the ball. We do value every customer no matter the background and color of skin and believe in making every customer feel important. We train our staff to help everyone in the best way p... read more
Not ever welcoming when I come in. I always come here due to convenience. I’m asked if I need help because it’s the right thing to do. But I notice some people get asked if they want them to take their bag out or even show interest in helping or educating about a product,more like racially profiled. I buy $100 bag monthly and I noticed how the manager speaks to white vs black people and how they offer to carry the bag out. Carrying my bag doesn’t bother me cause I decline it anyway but it should be across the board. All blac... read more
Business response:
Lacresa, thank you for taking the time to leave us a review. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your experiences as it appears we've dropped the ball. We do value every customer no matter the background and color of skin and believe in making every customer feel important. We train our staff to help everyone in the best way p... read more
Snarky customer service. Obviously not a great day to the individual involved.
Business response:
Linda, thank you for taking the time to leave us a review. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. We do ... read more
Snarky customer service. Obviously not a great day to the individual involved.
Business response:
Linda, thank you for taking the time to leave us a review. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. We do ... read more
I come to this Olive Branch store all the time. I spoke to a blonde headed girl that helps me all the time. See looked at me as if I was from Mars!!! Not happy at all. Hurt feelings I cannot believe this is the way you treat your loyal customers. Sincerely Kathryn J Keller
Business response:
Thank you for taking the time to reach out to us, Kathryn. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interaction with the staff at our Olive Branch location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Michael, so that he can address this matter with the team. If you... read more
I come to this Olive Branch store all the time. I spoke to a blonde headed girl that helps me all the time. See looked at me as if I was from Mars!!! Not happy at all. Hurt feelings I cannot believe this is the way you treat your loyal customers. Sincerely Kathryn J Keller
Business response:
Thank you for taking the time to reach out to us, Kathryn. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interaction with the staff at our Olive Branch location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Michael, so that he can address this matter with the team. If you... read more
Normally the clerks are very friendly and helpful. On My last visit the clerk acted as if I was in the way and was borderline rude.
Business response:
Thank you for taking the time to leave us a review, Earl. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We do apologize for your latest experience at our Olive Branch store. This will be escalated to the regional manager, Michael Egner, so he ... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 2,055 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 10:00 a.m.