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Hollywood Feed
- Pet Stores
- Aurora, IL
About this business
Location details
3015 E New York St, A6, Aurora, IL, 60504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
The store offers a great selection of products. The staff does an outstanding job in customer service.
Business response:
Thank you Karla for this awesome feedback! We truly value your support! Great customer service is always something that we strive for! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We hope to see you again soon!
Friendly associates that pay attention to the customer's needs is very important and we find that every time we stop in. The other issue that is important is price. Since Hollywoood Feed has taken over, prices for all the items we need have come down dramatically to where we now usually pick up a few additional items each time whereas before, because prices were so high, we couldn't afford to do that. It's a win-win.
Business response:
Lisa, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
Friendly associates that pay attention to the customer's needs is very important and we find that every time we stop in. The other issue that is important is price. Since Hollywoood Feed has taken over, prices for all the items we need have come down dramatically to where we now usually pick up a few additional items each time whereas before, because prices were so high, we couldn't afford to do that. It's a win-win.
Business response:
Lisa, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
The store offers a great selection of products. The staff does an outstanding job in customer service.
Business response:
Thank you Karla for this awesome feedback! We truly value your support! Great customer service is always something that we strive for! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We hope to see you again soon!
Great customer service. Store was neat and organized. Employees were courteous and kind.
Business response:
Carol, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer! We hope to see you again soon!
Always so helpful with any questions I have with my fur baby’s so I can find the best for them
Business response:
Vera, Thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! Come back and see us again soon!
Very helpful staff
Business response:
Gail, Thank you! We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
Very helpful staff
Business response:
Gail, Thank you! We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
Always a friendly and helpful person at the store.
Business response:
Liz, Thank you so much for such a huge compliment. We are thrilled to hear you love our store, and we're so glad to have you and your pet as part of our Feed Family! Come back and see us again soon.
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 293 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.