Homefix Roofing and Window Installation of Charlotte

4.3

Contractors
Charlotte, NC

About this business

Contractors

Location details

3029 Horseshoe Ln, Suite B, Charlotte, NC, 28208, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 8:00 p.m.
Tue	8:00 a.m. to 8:00 p.m.
Wed	8:00 a.m. to 8:00 p.m.
Thu	8:00 a.m. to 8:00 p.m.
Fri	8:00 a.m. to 8:00 p.m.
Sat	8:00 a.m. to 8:00 p.m.
Sun	Closed

4.3423 reviews

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kathy koman

9 years ago

The company called to schedule 2-3 weeks in advance, but no reminder calls, and no time of arrival was given. Workers showed up after noon - after I called the office to see if they were actually coming or not! The workers did knock on the door to let me know they had arrived, but did not review the purchase (I had to ask to be sure they were adding the gutter guards), and they left without notice. They left a wire hanging down. I called the local office to have them come back to fix it, and was promised that they would come... read more

Business response:

Thanks for taking the time to talk to me, Kathy. While we did have a hiccup, I am pleased to know that our conversation resulted in taking care of the issue with the wire. I have also mentioned to our scheduling team that there was a gap in communication. I thank you for your feedback, as it has allowed us to improve our systems. We take your comments very seriously and have made changes as a result. In the end, we are pleased to have provided with you a product with which you are satisfied. I invite you to reach out to me o... read more

Glenn R

9 years ago

Sales and estimator were professional, thorough, and not pushy. Installer was experienced, professional, and tidy. The Windows came out great. Since most individuals work, the Company needs to be more specific on construction planning. Therefore, better communication from install to completion would have been beneficial to homeowner. Overall, we are elated to have new windows!!!

Business response:

We are so pleased to hear that you had a great experience with HCR. We pride ourselves on treating every customer like a family member. It's nice to know you are please with your windows. I also want you to know that we are making changes with regard to our communication and scheduling process, as a direct result of customer input like yours. Thank you for taking the time to make these notes, and know that we are taking action to improve in that area. We will always be here to listen and assist our customers in any way ... read more

Pamela Sumner

9 years ago

Salesman was very nice. Work was done quickly.

Business response:

We are so pleased that you enjoyed working with HCR. We thank you for your kind words and take great pride in making you a happy customer. We look forward to serving you again, should the opportunity arise.

Paul SCHWARZ

9 years ago

None

Business response:

Thank you for your great raking of HCR! We are pleased to have been able to work on your roof, and appreciated the trust you placed in us. We look forward to serving you again, should the opportunity arise.

patricia pannella

9 years ago

work has not yet been done,

Bernard Floyd

9 years ago

The workers came early worked very hard, took a short lunch brake and finished the job in hours. The foreman explained all the different steps they had to do to do a good job. I feel they were a little expensive , but so far I'm happy with the work, and would recommend them to everyone.

Business response:

Thanks for taking the time to review HCR. We are so pleased to have provided with professional and prompt service. We take pride in our work and how we treat our customers, as we strive for 100% satisfaction. We will always be available to you, now and in the future. Thanks for trusting us to work on your home.

Phil DAngelo

3 years ago

I noticed that there were not many reviews as it pertains to siding, the ones that I did see echoes my experience with HCR. Be very careful with this company, the sales are somewhat high pressure but decent overall. The issues come with the quality of the install and god forbid you need warranty repair. After about 60 days, our newly installed siding started to separate from the house and some pieces actually just fell off leaving the backing board exposed. I immediately contacted them and 20 months later, I still have sidin... read more

Leon Booth

5 years ago

I dont want to anything to happen to me. And Kenny he covered the paper and he lied to me constantly. He is a liar.

Business response:

We take your comments very seriously, and have attempted to reach out to discuss your situation and understand your concerns. Please contact us so we can help.

Ronald Partain

6 years ago

Originally scheduled day for doing the work was canceled after I had requested the day off from work. Rescheduled for 2 weeks later. Some materials or methods were not exactly as the sales person said. The price seems to be at the high end.

Business response:

We are very sorry to hear that there were some scheduling issues with your installation, and that you have some other outstanding concerns. We understand that you are already in touch with an Installation Manager, who will be working to address all of your concerns. If you need additional support, or if you would like to provide additional feedback, please contact our Communications Manager Will Hess at ******@homefixcr.com.