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Homefix Roofing and Window Installation of Charlotte
- Contractors
- Charlotte, NC
About this business
Location details
3029 Horseshoe Ln, Suite B, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Expensive but it needed to get done. The crew is wonderful that installed the gutters. I didn�t know they were coming because nobody called me and told me which is important and that�s why customer service was not the best.
Business response:
I am very sorry that you were caught unaware with the scheduling. We make every attempt to inform the homeowners of the crew's arrival, but the nature of gutter install sometimes requires our team to pivot and change course due to weather. As this install is minimally impactful on homeowners and doesn't require admittance to the home, we can sometimes accelerate the installation process to provide you with services on minimal notice. We trust that the new gutter perform well, and we are happy to hear that you were ... read more
Seems like a fine company but will know more after installation
Business response:
Welcome to the HCR Family! We are excited to serve you and your home, and look forward to your install. Please let us know how we do, and know that we take all our comments and feedback seriously. Any way we can improve the process and your experience is valuable to us.
They did a great job, the home looks great and they did it in a timely fashion and cleaned up all debris afterward.
Business response:
Thank you for taking time to post about our work. Treating customers and their home with respect is paramount to us. We are very glad to have served you well. Please let us know how we can help you in the future. We are always a phone call away!
First of all I want to thanks HCR for prompt completion of the project. It is great to have a responsible company, like HCR, doing the job for you, and employing great people, like Michael Anthony a Vp, our senior consultant and advisor, Michael had been constantly in touch before, during, and after installation. He was checking all the time our level (mine and my wife’s) complete satisfaction, and when we had a question about appearance of the roof in one place, the roofing people from the team were right there to address o... read more
Business response:
Thank you so much for your detailed review! We're so glad HCR made such a good impression on you with our work. Please feel free to contact us with any questions or future projects!
There was a mistake made by the local contractor during the job. I was immediately notified, the company took responsibility, and did all repairs with no extra cost to me. The final outcome was awesome.
Business response:
Thank you for your review! It's not uncommon for hiccups to occur during a home improvement project, but we're glad you were more than satisfied with the outcome. Please feel free to contact us in the future with any questions or comments!
Outstanding communication from beginning to end. I especially appreciated the fact that someone came by after the job was completed to review the work. Great quality control.
Business response:
Thank you for your five-star review, Robin! We try our best to make sure our customers are happy before, during and after the project completion, and we're glad we exceeded your expectations. Feel free to let us know how we can be of service in the future!
Chris Dobbin consulted with me about new counter-tops. The presentation and display of the consultation was well put together and offered a lot of information as well as giving me confidence in the project itself. The price and financing were extremely favorable for this project, so I will definitely use them for future projects. On day of install, the contractors were in and out pretty quickly. No mess aside from some water leaking into the cabinet below the sink due to the dishwasher being accidentally bumped on. After ins... read more
Business response:
Thank you for the review! We apologize for any issues the water may have caused in your kitchen, as well as the chips and gaps, which are unfortunately a typical issue with installing heavy items like countertops. We hope you are more than satisfied with your new countertops!
Took one day of no rain to install French doors with attached storm doors.
Business response:
Thank you for your review! We appreciate your feedback and hope that you will reach out again if we can be of service in the future. Welcome to the HCR Family of Customers!
Business response:
Thank you for your review, We strive to provide a great experience to all our customers, and we are so glad we were able to provide that for you. Please contact us in the future if we can be of service again!
Frequently asked questions about Homefix Roofing and Window Installation of Charlotte
How is Homefix Roofing and Window Installation of Charlotte rated?
Homefix Roofing and Window Installation of Charlotte has a 4.3 star rating with 423 reviews.
When is Homefix Roofing and Window Installation of Charlotte open?
Homefix Roofing and Window Installation of Charlotte is closed now. It will open at 8:00 a.m.