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Honda of Fort Worth
- Car Dealers
- Fort Worth, TX
About this business
Location details
3400 W Loop 820 South, Fort Worth, TX, 76116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Grant provided outstanding customer service as my service advisor. He accurately understood my service needs, communicated frequently, and addressed each item in my annual visit list. My technician performed inspection and repair/replacement needs accurately. Had the opportunity to chat with my sales professional Donnie, always a treat! Waiting area uncluttered and clean as are restrooms. Carfax asks for information on dealership's trustworthy, reliable, and affordable service. This 36 year and 7 car customer says "Yes!"
Business response:
Wow, what a fantastic review! Thank you for taking the time to share your experience in such detail. It means a lot to us that you've been a loyal customer for 36 years and 7 cars! We're thrilled to hear Grant provided outstanding customer service. His ability to understand your needs, communicate clearly, and address everything on your list is exactly what we strive for in our service advisors. We'll be sure to pass your kind words on to him. It sounds like your technician did a fantastic job as well, accurately completing ... read more
Very fast and friendly, Thank you
Business response:
Thank you for the fantastic review! We appreciate you mentioning that our service was both fast and friendly. We strive for efficiency and a positive atmosphere, and we're thrilled we achieved that for you!
Dee was the person that helped me and he did amazing. Very friendly, explained everything well.
Business response:
We're thrilled to hear you had a positive experience! Thank you for recognizing Dee's friendliness and clear explanations. We strive to provide exceptional customer service, and it sounds like Dee did just that!
Randal is the absolute best service guy at Honda!
Business response:
We agree, Randal is fantastic! His dedication to customer service sets him apart. Thank you for the positive review!
Awesome, open communication, fast reliable and accurate shop management
Business response:
We're so glad you had a positive experience! Open communication, fast service, and reliable shop management are our top priorities. We appreciate you letting us know we hit the mark!
Great service and great atmosphere!
Business response:
We're thrilled to hear you enjoyed both our service and atmosphere! We strive to create a welcoming environment where our customers feel taken care of. Thank you for the positive review!
Had a great experience, was explained in detail what was wrong, what needed to be fixed in the future and I didn't feel pressured or that they were trying to sell me a service I didn't need.
Business response:
Thank you for the fantastic review! We're thrilled you had a great experience. Clear communication is important to us, and we're happy our team explained the issues and future needs in detail.
Donnie is the man! He was so helpful and forthcoming with all our questions.
Business response:
We're so glad Donnie was helpful and forthcoming with your questions! We'll be sure to pass your kind words on to him. Please don't hesitate to ask for Donnie again if you have any questions in the future.
Returned car still dirty after Zaktek & cleaning. Disappointing
Business response:
Thank you for letting us know about your recent experience. We are truly disappointed to hear that your car was still dirty after receiving our Zaktek treatment and cleaning service. This falls short of the high standards we set for ourselves, and we apologize for the inconvenience and disappointment this has caused you. We value your business and want to make things right. Please contact Bryan Byrd at Bbyrd@hondaoffortworth.com and we will do our best to make this better.
Frequently asked questions about Honda of Fort Worth
How is Honda of Fort Worth rated?
Honda of Fort Worth has a 4.6 star rating with 9,396 reviews.
When is Honda of Fort Worth open?
Honda of Fort Worth is open now. It will close at 9:00 p.m.