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Hooky Entertainment Baytown
- Movie Theater
- Baytown, TX
About this business
Location details
10550 Interstate 10 Service Rd, Baytown, TX, 77523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to Midnight | |
| Tue | 10:00 a.m. to Midnight | |
| Wed | 10:00 a.m. to Midnight | |
| Thu | 10:00 a.m. to Midnight | |
| Fri | 10:00 a.m. to Midnight | |
| Sat | 10:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to Midnight |
It has been 18 years since attending a grand opening for a movie theater. Showbiz Cinemas have perfectly executed a concept that has probably been in the works for a while. I will start with the parking and exterior. It is a ten screen theater with a snack bar, cafe, party rooms and to top it off a bowling alley and a fully stocked bar. The parking is fully adequate and the building itself is huge with a light tan exterior with a shade of a mixture of teal blue and purple on one section of brick. There are three automate... read more
We just saw Crime 101 at Hooky in theater #6. The aspect on the screen was so skewed you couldn't see the top of the actors' heads when there was even halfway to a close up. Everything was unnaturally elongated and the closeups were even more hard to see and made it impossible to enjoy what seemed like a very good movie. We complained and Mgr Oscar gave us passes to come back but honestly it was a terrible viewing experience. Also, the "fresh" popcorn was too salty and not warm at all. Overall, a very disappointing outing.
Business response:
Hey Leasa, thank you for your feedback. We have engaged our content management team to explore alternative formats for the film. We appreciate your communication with our manager on duty, Oscar, and we are committed to improving your viewing experience in the future.
I can honestly say this Hooky's location in Baytown Texas, as well as when it used to be named Showbiz, has had the absolute worst employees I've ever seen any business have. This is my first Yelp review because normally I don't review businesses, but the level of unprofessionalism I've seen from this place is ubelievably ridiculous. This is the second time I've been in line to pay for my popcorn and drink, with both times there were numerous people in front of me in line, but no cashier to process anyone's payment, and both... read more
Business response:
Hey Kenny, thank you for your feedback. We regret to learn that your recent visit did not meet your expectations. We understand how frustrating it must have been to experience long wait times at the concession stand without available cashiers to process payments, especially when this happened on multiple occasions during your visits. We also apologize for the unprofessional behavior you witnessed from our staff members, including the lack of responsiveness from employees who were present but not assisting customers, and any ... read more
This place used to be called Showbiz (I think) and would when I'd come visit home we'd periodically go see a movie. It's called Hooky now. Personally I don't care for the name change. We attended the 1st showing on a Sunday. The place was clean but it's very very disorganized. The staff had ZERO personality and no one had any idea what was going on. You walk in and are directed to a kiosk to buy movie tickets. You round the corner for food/beverage services. They have menus posted behind the popcorn and seemed to hav... read more
Business response:
We will take your comments into consideration about staff training and organization. Appreciate the bartender feedback! Working to improve the experience.
They no longer participate in a rewards program. All my elevate points are worthless. They charge $1.50 online to use a card to pay. In the past, we would come and get tickets to save that. Now they are using kiosks that don't have a way to log into your worthless membership AND they charge $1 to use your card to pay. Are you serious? I saw Superman on their "IMAX" screen and it was just bigger, sound was no better. Save your money, make popcorn at home and stream something. It's better that way! I'm never going back... read more
Bought two tickets, popcorn and drink. During the previews the screen was flashing red , blurry and so dark you could barely make anything out. I told the guy at front about it twice, another person in the theater told them three times and the guy behind me told them once. We ended up having to walk out after 25 minutes of the film. P Nothing was ever done . Was told they planned to change the bulb after the movie ends.... So yeah, totally wasted 30$
foudn a cricket in the restroom and crawled on my leg.dont accpet cash nice food tho that feels like my school
The place refuses to accept cash! Legal tender no longer works here. We had a horrible experience and won't be returning. There are plenty of better options around. Don't go here if you wish to have a good experience.
It used to be good before it closed for the pandemic. Now nobody seems to care about keeping it up. Popcorn is usually stale. Everything is sticky and gross. Seats need to be fixed. They're in bad shape. We took the family bowling and the automatic bumpers for the kids didn't work, the ball kept getting stuck on the way back, and each time it happened it took minimum 10 minutes for anybody to come to fix it. We ended up leaving after the third time.
Frequently asked questions about Hooky Entertainment Baytown
How is Hooky Entertainment Baytown rated?
Hooky Entertainment Baytown has a 4.4 star rating with 3,514 reviews.
When is Hooky Entertainment Baytown open?
Hooky Entertainment Baytown is open now. It will close tomorrow at 12:00 a.m.