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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Welcome to the Isle® Casino Hotel Black Hawk in Colorado. Situated in the heart of Colorado’s largest gambling town, Isle Casino Hotel® Black Hawk truly soars above the rest. Come for our extensive selection of casino games, but stay for all of our exquisite dining choices, enticing giveaways, and enlivening entertainment. When you’re ready to turn in for the night, our cozy and well-appointed accommodations are right at hand. It all adds up to an experience you won’t find anywhere else, at a place you’ll want to return to ... read more
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Property was a little dirty and outdated, we went to bed and woke up sleeping on the bare mattress because no fitted sheet was put on, only a top sheet laid over the mattress… wish we would’ve noticed this beforehand.
Business response:
We apologize for the inconvenience you experienced during your stay. We will address the cleanliness and bedding issues with our team to ensure they are resolved. Thank you for bringing this to our attention. If you have any further concerns, please contact us at (303) 998-7777.
Business response:
We're sorry to hear that your experience was not up to par, Shelby. If you have any specific feedback or concerns, please don't hesitate to reach out to us at (303) 998-7777. Thank you for your feedback.
Estaba muy limpio y bonito
Business response:
Agradecemos tus comentarios positivos, Alejandro. Gracias por notar nuestra limpieza y belleza. Si tiene alguna inquietud en el futuro, ¡no dude en comunicarse con nosotros!
The heat in the rooms was to warm it sleeping very difficult
Business response:
We apologize for the inconvenience you experienced with the room temperature during your stay. We're happy to see you enjoyed your overall visit and we will address this issue with our Facilities team.
Business response:
We appreciate you taking the time to provide your feedback, Wayne. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Freindly
Business response:
We appreciate your feedback, Judah. If there is anything we can do to improve your experience, please don't hesitate to reach out to us at (303) 998-7777.
the casino was great. our room was okay, very dry and loud because we were near the elevator. The elevators took forever. They only had one working. They were very understaffed, which I understand but it did make dining and convenient. do not go to the Starbucks downstairs. The girls working were very nice but the manager was horrible. they were low on every type of food and coffee product and it was only 9 AM on a Sunday. parking was free and plentiful which was nice.
Business response:
We apologize for the inconvenience you experienced during your stay. We will address the issues with the elevator and staffing to improve our service. Thank you for your feedback.
Short staffing caused some delays but overall we enjoyed our stay.
Business response:
We apologize for any inconvenience caused by the short staffing during your stay. Thank you for your understanding and we hope to provide a smoother experience for you in the future.
Business response:
We appreciate your feedback, Deiver. If there is anything we can do to improve your experience, please don't hesitate to reach out to us at (303) 998-7777.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 4.4 star rating with 8,766 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.