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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The room was fine. The floors and carpet is very dirty. The room was fine close to everything.
Business response:
We take your feedback seriously regarding the cleanliness of the floors and carpet. We will address this issue promptly. Thank you for bringing it to our attention.
Exceptional
Business response:
Your feedback is incredibly valuable to us. Thank you for recognizing our exceptional service at Horseshoe Black Hawk.
Very much enjoyed our stay. There was a little weird situation at check-in. The room we were given already had someone else booked in it. We walked in on a lady in the bathroom. Staff apologized and immediately booked us into a different room. Everything was excellent.
Business response:
Apologies for any inconvenience during check-in. We're glad to hear you enjoyed your stay overall. Thank you for your feedback.
Exceptional
Business response:
We are thrilled to hear that you had an exceptional experience at Horseshoe Black Hawk. Thank you for the positive feedback!
Superb
Business response:
We're glad you had a superb experience at Horseshoe Black Hawk! If there's anything we can do to improve and earn that extra 0.5 star from you, please don't hesitate to reach out at (303) 998-7777.
Wonderful
Business response:
We're glad you had a wonderful experience at Horseshoe Black Hawk, Andrea! If you have any concerns or feedback, feel free to reach out to us at (303) 998-7777.
We have stayed there before it was your place. The machines did not need to be so hard to hit on.
Business response:
We appreciate your feedback, Floyd. We will take your comments into consideration regarding the machines. If you have any further concerns, please feel free to contact us at (303)-998-7777.
Good Not friendly staff and the pillows we so bad and old Location
Business response:
We apologize for your experience, Chavez. Please contact us at (303)-998-7777 so we can address your concerns. Thank you.
Good Waiting 6 minutes each time I needed the elevator, Front check in person was not friendly but the manager was. Waited so long to be seated fo rbreakfast that we left
Business response:
We apologize for the inconvenience you experienced during your stay. We will address the issues with the elevator wait times and front desk service to ensure a better experience for our guests in the future. Thank you for your feedback.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,589 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.