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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Good I could have won $2000.00 instead of losing $2000.00
Business response:
Thank you for the positive review, Donald!
Clean. Spacious. Good restaurants. The elevators were a little slow but it was Father's Day weekend! The room was very spacious. The bathroom was way above par! Restaurants were really good. Roxy's was a very good Steakhouse! Highly recommend.
Business response:
Thank you for taking the time to share your experience with us. We're happy to hear that you enjoyed our clean and spacious rooms, as well as our good restaurants. We apologize for any inconvenience caused by the slow elevators during the busy Father's Day weekend. We appreciate your recommendation and hope to welcome you back soon. For any further assistance, please feel free to contact us at (775) 786-5700.
Just passing through and it was a nice place to stay Better explanation of everything when checking in. Had to pay $10 to check in 20 minutes early. Location was good. Starbucks on site in lobby
Business response:
Sorry for any inconvenience you experienced during check-in. We appreciate your feedback and will work on providing better explanations in the future. Thank you for choosing Horseshoe Black Hawk.
Exceptional
Business response:
We are absolutely thrilled to hear about your exceptional experience at Horseshoe Black Hawk. Thank you for your positive feedback!
Exceptional Food. Dealers! Most were wonderfully fun Casual environment with upscale options
Business response:
Thank you immensely for your kind words! We are thrilled to hear that you enjoyed our exceptional food and fun dealers in our casual yet upscale environment. We look forward to welcoming you back soon.
Nice hotel and casino could be a great one. The tiny refrigerator is actually pointless. It wasn't at all cold. I wouldn't even say it was cool. The bed was pretty hard. I woke up stiff and sore. The elevators were stuffy and humid. Restaurant hours should be better posted. Roxy's not being open 7 days a week is a missed opportunity. It doesn't need all day hours. Just be open. Great stay. Nice location. Friendly hotel staff. Casino staff were friendly but hardly smiled. At least act like you enjoy your job. Most table deale... read more
Business response:
It's regrettable to hear about your experience at Horseshoe Black Hawk. We will address the issues with the refrigerator, bed comfort, elevator conditions, and staff friendliness. Thank you for bringing these concerns to our attention. Please feel free to contact us at (775) 786-5700 for further assistance.
Overall, with the exception of housekeeping the experience was enjoyable. The staff in housekeeping did not clean fully or timely. The food at the buffet. Food was very tasty and the waitress was helpful and attentive.
Business response:
We're concerned to hear about your experience with housekeeping, Samuel. We appreciate your feedback and will address this issue promptly. We're glad to hear that you enjoyed the food and received great service from our waitress. Thank you for choosing Horseshoe Black Hawk.
Primarily really enjoyed except no ice machines or microwave Food availability & lower ( much lower!) Food costs need to add room service & a buffet type restaurant.. The room was great
Business response:
Thank you for sharing your concerns. We appreciate your feedback and will take your suggestions into consideration for future improvements. If you have any further comments or suggestions, please feel free to contact us at (775) 786-5700.
The hotel is what it is, a casino hotel. Hidden “hotel fee” you will be charged at check in ~$16.50 a day for internet, 2 mini waters, and some cheap coffee grounds. No fast food in town or real grocery store, so bring plenty of food unless you wanna pay ridiculous food prices. Location
Business response:
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the hotel fee and limited dining options in the area. We will take your feedback into consideration to improve our services. If you have any further concerns, please feel free to contact us at (775) 786-5700.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,485 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.