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Hotshots Bar & Grill
- Restaurants
- O'Fallon, IL
About this business
Location details
1319 Central Park Dr, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:30 a.m. | |
| Tue | 11:00 a.m. to 1:30 a.m. | |
| Wed | 11:00 a.m. to 1:30 a.m. | |
| Thu | 11:00 a.m. to 1:30 a.m. | |
| Fri | 11:00 a.m. to 1:30 a.m. | |
| Sat | 11:00 a.m. to 1:30 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Recommended
Recommended
Recommended
Food good, atmosphere good. waitress HORRIBLE, and when we politely asked for things, she got worse! When my husband waved her over to get the check, she waved him off with the menus in her hand and proceeded to go to another table.
Business response:
Thank you for sharing your feedback. We’re glad to hear you enjoyed the food and atmosphere, but we’re very sorry to hear about your service experience. What you described is not the level of hospitality we expect from our team. Your comments have been shared with our management staff so the situation can be reviewed and addressed. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide the service experience you deserve. The Hotshots Team
I can’t say if the food is good or not as we sat there for over 10 minutes with no one coming to our table. A table came in about 5 minutes after us and they were waited on and got their drinks as we were leaving.
Business response:
Thanks for coming to visit us and taking time to leave a review. We appreciate and value your feedback very much, Leslie. We were bummed to hear that our service standard was not met during your visit with us and we apologize for that. If you don't mind, you can get in touch with us directly by email at CustomerService@Hotshotsnet.com or https://hotshotsnet.com/contact/ and we'd be happy to further investigate details on your visit and work to make things right for you. We appreciate your business and feedback very much an... read more
went in at 7pm on Sunday with my sister. I sat at the bar and asked for a water while we looked at what we wanted to drink. 15 minutes later and no water or even attention from the bartender who was just talking with her coworkers as she walked around the bar ignoring us. must be because we didn't have the right "equipment" don't show up here without a man if you want service.
Business response:
Thanks for coming to visit us and taking time to leave a review. We appreciate and value your feedback very much,Kelsie. We set a high standard for ourselves and are truly sorry to hear that standard was not met during your visit with us and we apologize for that. Please get in touch with us by email at CustomerService@Hotshotsnet.com or by phone at(618) 624-4200 and we'd be happy to further investigate details on your visit and work to make things right for you if we can. We appreciate your business and hope to hear from yo... read more
Not a friendly place. Rude customer service.
Business response:
Thanks for coming to visit us and taking time to leave a review. We appreciate and value your feedback very much,Jatona. We set a high standard for ourselves and are truly sorry to hear that standard was not met during your visit with us and we apologize for that. Please get in touch with us by email at CustomerService@Hotshotsnet.com or by phone at(618) 624-4200 and we'd be happy to further investigate details on your visit and work to make things right for you if we can. We appreciate your business and hope to hear from yo... read more
They are racist towards black women.
Business response:
Thanks for coming to visit us and taking time to leave a review. We appreciate and value your feedback very much,Tristen. We set a high standard for ourselves and are truly sorry to hear that standard was not met during your visit with us and we apologize for that. Please get in touch with us by email at CustomerService@Hotshotsnet.com or by phone at(618) 624-4200 and we'd be happy to further investigate details on your visit and work to make things right for you if we can. We appreciate your business and hope to hear from y... read more
Based on recent customer experiences, I’m glad I’ve never given them my business and I won’t be.
Business response:
Thanks for coming to visit us and taking time to leave a review. We appreciate and value your feedback very much,Johanna. We set a high standard for ourselves and are truly sorry to hear that standard was not met during your visit with us and we apologize for that. Please get in touch with us by email at CustomerService@Hotshotsnet.com or by phone at(618) 624-4200 and we'd be happy to further investigate details on your visit and work to make things right for you if we can. We appreciate your business and hope to hear from y... read more
Frequently asked questions about Hotshots Bar & Grill
How is Hotshots Bar & Grill rated?
Hotshots Bar & Grill has a 4.2 star rating with 1,785 reviews.
When is Hotshots Bar & Grill open?
Hotshots Bar & Grill is closed now. It will open at 11:00 a.m.