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Hotshots Bar & Grill
- Restaurants
- O'Fallon, IL
About this business
Location details
1319 Central Park Dr, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:30 a.m. | |
| Tue | 11:00 a.m. to 1:30 a.m. | |
| Wed | 11:00 a.m. to 1:30 a.m. | |
| Thu | 11:00 a.m. to 1:30 a.m. | |
| Fri | 11:00 a.m. to 1:30 a.m. | |
| Sat | 11:00 a.m. to 1:30 a.m. | |
| Sun | 11:00 a.m. to Midnight |
not the best experience, our server was really nice and the food was decent but we were told to leave due to my son and niece not being in a high chair. absolutely ridiculous considering we were there at 2 o clock in the afternoon. the manager spoke to our children terrible and was very disrespectful towards children under 5 years old. absolutely embarassing for them honestly
Business response:
Thanks for coming to visit us and taking time to leave a review. We appreciate and value your feedback very much,Alyssa. We set a high standard for ourselves and are truly sorry to hear that standard was not met during your visit with us and we apologize for that. Please get in touch with us by email at CustomerService@Hotshotsnet.com or by phone at(618) 624-4200 and we'd be happy to further investigate details on your visit and work to make things right for you if we can. We appreciate your business and hope to hear from yo... read more
horrible experience if you have children! my daughter and niece were told to leave due to their children not being in highchairs and to loud, really? I had no idea Hotshots could dictate what a child that is not theirs sits in. My husband and I's companies have several business lunches there, or had I should say. I will make sure and let our companies they will need to go elsewhere.
Business response:
Thanks for coming to visit us and taking time to leave a review. We appreciate and value your feedback very much,Jody Bena. We set a high standard for ourselves and are truly sorry to hear that standard was not met during your visit with us and we apologize for that. Please get in touch with us by email at CustomerService@Hotshotsnet.com or by phone at(618) 624-4200 and we'd be happy to further investigate details on your visit and work to make things right for you if we can. We appreciate your business and hope to hear from... read more
When it’s last call and I leave my keys at the bar while I talk with friends outside and the solution is to set my alarm off when I can’t get inside I have to question the professionalism of the staff on duty. Telling me it’s time to go, etc, would’ve been much more mature but acting like kids was easier. Strongly recommend avoiding this place if you’re looking for anything in a professional dining experience.
pulled up at 1230 on a Thursday and the bouncer locked the door in our faces as we tried to enter and didnt say a word
Irresponsible owner allowing indoor dining when they know it’s unsafe. No regard for human life! If they are willing to expose someone to a deadly virus, I can only imagine the corners they cut with food safety.
This place has the crappiest waitresses and bartenders ever I think it’s a terrible place to go
Attending a Super Bowel Party the service suck... Waitress was not friendly at all..Food took forever to come out and it was not right.. Waitress kept saying there working on it.. I had to walk back the kitchen myself to get my food fixed right.. This is my first and last time me and my party of 7 will be coming to this place..
Business response:
Hi Aaron, Thanks much for coming to visit us and taking time to let us know about your experience. We were very sorry to hear your experience was not up to our standard of service or quality. We apologize for that and would like to look further and work to make things right for you and your group. We will send you a DM to collect more information and look forward to looking into this for you. We value your business and feedback very much.
service sucked I'll just keep it at that
Business response:
Hi Darren, very sorry to hear this. We would love to learn more about your visit and work to make things right for you. Please contact us via DM or this link (https://goo.gl/tL3PGW) and let us know about your visit. We appreciate your feedback and business very much. Hope to hear from you soon.
Waitress doesn’t greet us and rudely throws menus on table. Manager talks to her of to the side and they both laugh. Very unprofessional. Thankful Sybergs and Shooters are close by
Business response:
Hi Brian, Thanks for coming to visit us and taking time to leave your feedback. Sorry to hear you did not have a great experience. We would love to gather more details on your visit and see if we could make it right for you. Please send us more details so we can look into this matter, thanks! https://goo.gl/tL3PGW
Frequently asked questions about Hotshots Bar & Grill
How is Hotshots Bar & Grill rated?
Hotshots Bar & Grill has a 4.3 star rating with 1,855 reviews.
When is Hotshots Bar & Grill open?
Hotshots Bar & Grill is open now. It will close tomorrow at 1:30 a.m.