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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Before you changed the app, you should have made 24hr LIVE assistance!!! What kind of company ignores what there clients are telling them this new app is NOT user friendly... ever hear that saying " if it ain't broke don't fix it" ? I will be changing banks.
It took me forever to open the ridiculous thing- had to get locked out a couple times first. If it was any other app I wouldn't be so upset. But this is one I use daily and necessarily and ALWAYS with the same device. Pretty disappointed in what they came up with.
The app is ridiculous it's not even an app anymore it's a shortcut directly to their website without the option of going to another site. If you want to go to the website then got to it on your browser do not download. It's going to frustrate you.
Business response:
Hi Allen, sorry to hear you feel this way. We'd love to have a team member reach out and see if we can walk you through the new features. Please message us at memberservice@iccu.com if that is something you'd be interested in. Thanks for the feedback!
The format with the old app was definitely way more user friendly and efficient looking. This new "updated" app feels like a step backward.
This update to this bank honestly, literally almost gave me a diabetic coma. Suddenly having such a lengthy process to access my bank when I medically needed it has caused me to completely rethink whether I should continue using their services. This bank clearly does not understand what barring people from their accounts has the potential of doing to their customers.
I can't log in. And I just got paid and now I can't pay my bills online because I can't log in! I work graveyard so it's a big inconvenience to have to go to the bank when u guys open up this morning. Ugggh 😔
I don't know who was thinking an iPhone ap would work smooth on my galaxy. Too slow, sleek design is just a distraction. If I want to do all that online banking I'll use the computer at home. Bring back the simple functionality.
It took me one day, ONE DAY to get this stupid thing loaded. You clearly didn't test it well enough. Furthermore, you should have been able to keep our login information. This is a mickey mouse roll out that wasted a lot of my time today. I just wanted to check my balance today and eight hours later I finally got to do that. Not sure if I'll stay or not.
I can't even open it! All I get is a green screen and when I scroll past that nothing will work. Why did we need to change it. It seems like banks and credit unions are constantly trying to out do each other with changes!
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,377 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open on Monday at 9:00 a.m.