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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Got rid of external accounts i set up and is just bad in general.
Why fix what is not broken?
Business response:
Hi Cody! We understand your frustration and apologize for any inconvenience. We believe it’s important to provide our members excellent tools to help them achieve financial success and this system offers many new options that will be great for this. Once the kinks are worked out we think you’ll be happy with the system.
Took me 2 days to be able to even get in. I spent half hour on hold the day i finally got to a representative to be able to even get access to my phone app. The new app. Is also very slow and wont save my info ro be able to quick access it. Then to close the app I have to physically force it to stop it wont allow you to simply back out.
I can't see the entire screen. I have to continue to scroll side to side, back and forth, it is very inconvenient.
I'm having trouble even opening the app. Being patient for the kinks to be worked out. I strongly believe we should still have access to the old app for those of us who don't require the new details people have been asking for. Also this new app is designed for a computer not Mobil phones.
It's taken me 3 days to get into the app so I can manage my accounts! This was very poorly updated
Business response:
Hi Cody! We are sorry for your frustration. All the kinks should be worked out now, if you are still having problems, please reach out to us and we'll have someone follow up with you: memberservice@iccu.com or (800) 456-5067. Thanks!
Great bank, but whomever changed the online banking should grab paper hats & start flipping burgers.
Dislike new app very much! Does not show my checking account and the chat line is so big it is hard to communicate with the individual.
I'm not sure why they switched apps. The other worked great and was intuitive. The setup on this app is atrocious. You have to go to their full site which is not optimized for mobile and so requires a lot of scrolling up-down-left-right. And then you have to input a lot of data. I felt like I was signing up for a checking account not activating an app. After all that, you get a warning there are apparently two functions not working properly. The check deposit is also worse. Overall a bad new launch.
Business response:
Hi Carl. We appreciate your feedback and are sorry to hear about your frustrations getting the new app. We think once the quirks of the system are ironed out you'll be happy with the new functionality it provides. If you would like to elaborate more on what you don't like with the check deposit, we would welcome any feedback. Thanks again!
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,330 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.