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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spent 40 minutes trying to get logged on !!!! Still wasnt able to tried again this morning, no luck. Someones really bad idea! I use the old app daily 😟
Why fix something that was not broken?
Doesn't even deserve one star
Needs a lot of work extremely slow
Business response:
Hi Saul! We have had some issues with slowness, but this should be better now. If you are still having issues, please message us at memberservice@iccu.com and we'll have a team member look at your account. Thank you for your feedback!
I can't even get past the temporary password part without the app stopping in the middle of it! Why fix something if it isn't broke!!!#@$
I'm furious. This app shows that I have money in my account but says I have over drawn. Obviously this had to happen when my branch was closed for the night so I have to take time tomorrow to see what is going on with my account. I thought the point of a banking app was to make life easier. Not to be a huge headache. If I have to pay a overdraft fee just because I couldn't correctly check my account I am going to be done w/ICCU. Btw, thanks for wasting all my data just to set up this app.
Business response:
Hi Krystiane! So sorry to hear about your frustrations. We were having some issues, but all should be working now. If you are still having any trouble, please reach out at memberservice@iccu.com or (800) 456-5067. Thank you for your feedback!
You need to work out the bugs befor you force a new app onto us i cant even log in and its asking security questions that arent right
Business response:
Hi William! Sorry to hear about your issues. We were having some issues, but all should be working now. If you are still having any trouble, please reach out at memberservice@iccu.com or (800) 456-5067. Thank you for your feedback!
App sucks, no notice (get my usual emails, but nothing about system change). Can see my accounts, but last transactions I can see are from last October. Half of the text in the app is mirrored. Terribly unprofessional. This is exactly why real developers test before release.
Business response:
Hi Austin! We are having intermittent issues with some members' transaction history. This issue will be resolved shortly. Please reach out to us if you'd like a team member to follow up: memberservice@iccu.com. Thank you!
I know there was plenty of notice given of the changes, but that is what frustrates me more about this update. You could have easily rolled out the website first and then the app later. I'm not sure what the motivation to change was, but this was very poorly executed. I get wanting new financial tools, but test the live version before force updating everything else. Love the bank, but messing with online access in a world that depends on online access is not a very smart move. Suffering through the kinks...
Business response:
Hi David! We're sorry to hear about your frustrations. We can assure you that thorough testing was performed. We did run into a few issues, but these should be resolved now. Please let us know if there is anything we can help with. Thanks!
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,330 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.