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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This app sucks
Business response:
Sorry you feel this way Joenoone. If you have any specific issues you need help with, please send us a message to memberservice@iccu.com. Thanks!
I am out of state GETTING married. Who decides to update an app WITHOUT notice and now how the hell am I suppose to see my account. I'm done when we get back.
The transactions are so far behind. Charges I could see yesterday before the update have disappeared. My account shows a balance of almost $600 yet I have a notice that my account is overdrawn. This app and the new website are horrible!!!
Business response:
Hi Bentley. We do have a known issue with transactions which should be resolved shortly. If there is anything we can help with, please send us a message to memberservice@iccu.com. Thanks!
No notice, can't get it installed takes me on a continuous loop into the full site and asks me to set up everything all over again and again and again. I can't check my balances or transfer funds now and I'm not happy! Also, I rcvd an email yesterday telling me the bank reset my email to an old deleted account. When asked where I wanted my temp password sent the only option was to choose this old, deleted account...this is so frustrating and very very unprofessional!!!
The old one work fine this one is slow says my recent transaction arent on there. Don't know why they had to mess with a good thing
People, there was like a month plus of notice. Every load screen, info slide, advertisements , emails galore, I was getting sick of being told changes were coming. The customer service won't say it, but stop whining and rushing through life. Stop, read the screens, the emails, update your notification settings, smell the roses, etc.. 5 star ICCU, add on's are great, modern feel.
Business response:
Thanks for the feedback Tyrel!
New app is stupid, it doesn't show anything recent and you can't search for transactions. Not happy about this.
First you guys force my husband to switch his card with no notification,then to our dismay made transferring from our savings to our checking unable to be used which I can assume is from your transition the new site we had no idea was being made. Then, after downloading this app & having to set everything back up, it doesn't even work properly! I have to login and log back out a couple of times because all I get is a black screen. I've been with you guys for 8 years but feel like I'm not treated like it.
I deleted the old ICCU app and installed the updated version. I was directed to go to the full site to verify my information and change my password. I clicked the choice to send a temporary password via text message which was about an hour ago, and still have not received it. I have tried to start over but it keeps taking me back to the page to enter the temp password...so as of now, I'm locked out if my account. Very frustrating and disappointing.
Business response:
Hi Alesha! So sorry to hear about your frustrations. We were having some issues, but all should be working now. If you are still having any trouble, please reach out at memberservice@iccu.com or (800) 456-5067. Thank you for your feedback!
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,330 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.