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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After being forced to seitch over, followed by being locked out, and having the call center take forever to answer, looks like thats 3 strikes
Business response:
Sorry to hear that Taylor and appreciate your feedback. Our call volume was higher than expected today and we apologize for any inconvenience.
Realy makes me want to switch bank's does not even work on my phone font is way to big to work no notice of app change just grrrr 😳
Business response:
Hi Jon. Sorry to hear you feel this way. We'd like to have a team member work with you to resolve your issues. If you could please send us a message to memberservice@iccu.com, we'll have someone follow up with you as soon as possible. Thanks!
The old app worked perfectly so I don't understand why we were forced to update it. The new app is very slow and I can't even figure out how to transfer money to another iccu member. Used to have other accounts saved and now they don't show up. I guess I won't be using the app anymore.
I'm so extremely unsatisfied...the old app worked just fine and now this new one of yours won't even let me check my accounts saying it can't find my accounts based on the information I gave. All of my information is correct. Now I have no way of checking my accounts I can't even call on my card. Change it back to the old app.
Try to sign in and it wants me to reset my password. Should've left it alone.
Your migration has failed horribly. We will be taking our business elsewhere. Down time, even for a day or 2, costs people money. And you dont mess with peoples money.
Business response:
Hi Zach, we are very sorry to hear this and would love to have a team member reach out to you and see what we can do. If you'd like to send us a message to memberservice@iccu.com, we'll have a team member follow up with you. Thanks for your feedback!
I really dont like this at all. Go back to the old one it worked better.
This app is less functional, more arcane, slower, and less secure than the old one. A downgrade in every way. Cross customer transfers are now only available as bill pay, meaning that they take 1-3 days to process? Genius. And payments that you submit aren't visible in either history or scheduled, no pending, and available balance doesn't reflect said payment. Great job ICCU, you're contributing to mediocrity.
Business response:
Hi Ben! Sorry to hear about your frustrations. In the new system you can view your scheduled and payment history under Bill Pay. You will still be able to do cross-customer transfers, you just will no longer be able to do cross-customer transfers to non-eBranch users. Please reach out if there is anything else we can help with. Thank you!
To think a company will roll out an online and an app change with zero notice and now make it almost impossible to get accurate account information for a financial institution this is one of the worst decisions to make I am taking my accounts elsewhere immediately ... Stupid stupid bank
Business response:
Sorry to hear this, Ernest. We'd love to have a team member reach out to you. If you'd like please send us a message to memberservice@iccu.com. Thanks!
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,377 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open on Monday at 9:00 a.m.