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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This site is a piece of crap. What the hell happened to the prior site? It worked!
Business response:
Hi Art. We had been having some intermittent issues, but all should they should be working now. If you are still having issues, please reach out to use at memberservice@iccu.com or (800) 456-5067. Thank you!
Disappointing to see a wonderful community bank take a number of steps back with online/mobile banking. I would move my accounts if it were not for the wonderful staff, although....I would not recommend ICCU to any new customers until they replace or fix the mobile/online banking experience. Usability issues, missing transaction issues, and a reliance on security questions that anyone who knows me probably knows the answer. Two factor authentication should send an email or text, not have you answer a security question that o... read more
Business response:
Hi Seth! We appreciate your feedback and want you to know we are diligently working on the kinks in the system. These should be resolved shortly. Please reach out if we can help with anything in the interim. Thanks again!
We're closing our accounts anyway. The credit unions customer service has really declined. This ap is horrible. You make it impossible to do anything.
Business response:
We are sorry to hear this, Kathy. We'd be happy to have a team member follow up with you to see what we can do. If you'd like, please message us at memberservice@iccu.com and we'll have someone follow up with you. Thank you for your feedback!
Some notice would have been nice, I had to install this at 4 red lights so as not to be texting and driving....UGH
Business response:
Sorry to hear about your frustrations, Lisa. Please send us a message to memberservice@iccu.com if there is anything else we can help with. Thanks!
This app is NOT user friendly it was such a pain to register. I had to call the bank just to register which is rediculous for a mobile app which should be easy to get to at ALL times. I also dont understand why the old app had to be delated in order to get this horrible new app.The old one was just fine, this update is severely disapionting.
Business response:
Hi Emalee! We are sorry to hear about your frustrations. We were having some issues, but all should be working now. Please let us know if we can help with anything. Thank you!
Doesnt show latest transactions very upsetting. For all the people that use it daily and rely on the updated info.
Business response:
Hi Mark! We do have a known issue with transactions that should be resolved shortly. If you have any questions about your account, please call or email us at memberservice@Iccu.com or (800) 456-5067. Thank you!
This app sucks
Business response:
Sorry you feel this way Joenoone. If you have any specific issues you need help with, please send us a message to memberservice@iccu.com. Thanks!
I am out of state GETTING married. Who decides to update an app WITHOUT notice and now how the hell am I suppose to see my account. I'm done when we get back.
The transactions are so far behind. Charges I could see yesterday before the update have disappeared. My account shows a balance of almost $600 yet I have a notice that my account is overdrawn. This app and the new website are horrible!!!
Business response:
Hi Bentley. We do have a known issue with transactions which should be resolved shortly. If there is anything we can help with, please send us a message to memberservice@iccu.com. Thanks!
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,377 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open on Monday at 9:00 a.m.