Idaho Central Credit Union

William J 

on BBB

5 years ago

I was solicited by Idaho Central Credit Union (ICCU) to transfer my existing auto loan from a different institution to get a lower interest rate. After assurances this process would be seamless and take less than an hour, what appeared to be loan transfer papers were completed and submitted. I was told I would receive some sort of confirmation of the loan transfer but I received nothing and called the “relationship agent” but he did not and has not returned phone calls since, neither did he respond to email inquiry. In check... read more

Curtis S 

on BBB

5 years ago

Have used them for years for banking and loans. Have had too many issues with insurance premiums being charged for gap coverage, life insurance and disability insurance without my knowledge or consent. Despite my auto insurance company providing proof of insurance, fees are still charged. I’m thinking the Attorney General needs to do an investigation as this smells like ***** ***** practices all over again. 

Cynthia H. 

on BBB

6 years ago

In May 2019 I moved to Idaho Falls, ID. On June 2019 my boyfriend opened a savings and checking account. He was asked by $25 for savings and $10 for Checking not asked for anything else. I was surprised by the low amount Idaho central wanted to open the account. 2 1/2 weeks later, I also opened a savings and checking with Idaho central, with the loan officer, Omar I gave them the same amount $25 for savings and $10 for checking. I had no issues. On July 11,2019, brought my 79 year old, handicap mother in to open her accounts... read more

Bug77114 

on BBB

7 years ago

I don’t typically write reviews especially for a bank. I’m getting very frustrated with the service here. I’m kind of torn, I refinanced my car through ICCU and they got me a very low interest-rate my compared to what I was paying. That’s probably the only nice thing so far. I’ve had multiple times that I call into them for simple stuff and it doesn’t get done. I have my payment set up to come out of another bank account to pay on my car alone, I know that sounds like an easy task but pretty much every month I’m calling in t... read more

Brianna B. 

on BBB

7 years ago

I have been loyal to ICCU for a decade. My car loan, savings, checkings, and primary credit card have always been through ICCU. My husband and I went in to get a loan for his truck and Adrian at the Boise (overland) ICCU was very unhelpful and combative. She wanted us to drive to burley to the dealer to get a decision on if we were approved or not AFTER they had already ran our credit and wasted two hours of my life. My credit is over 730 and my husband's is 680. All I wanted was them to say we were approved for the loan (we... read more

William C. 

on BBB

8 years ago

I have had 4 home loans a couple of home resonances tring to get current house refinanced. Big mistake appling over the phone questions asked and answered several times in emails and at the local brach due to "human error" and not being atached to the proper file as I was told tonight. 

Russ M. 

on BBB

8 years ago

Two bad experiences made me finally leave. One was a with insurance added to my car loan. They added it without my consent. I asked the banker to remove the $400 insurance addition within the timeframe allowed to have it remove. He said it would be taken care of. It never was. Luckily I saved my emails, because they backed my case up. They ended up refunding me the $400 after the bank tried to convince the branch manager the request to cancel didn't happen in the time frame allowed. The second came when my overdraft alerts d... read more