Idaho Central Credit Union

moorrodn 

on BBB

4 years ago

I got an auto loan from Idaho Central Credit Union (ICCU) just over 2 years ago. Recently i noticed a charge to my auto loan that is over $1000.00. Apparently this charge is for not having insurance on the vehicle. I have had the required insurance on this vehicle since it was purchased and have not had any lapse in my coverage through the life of the loan. Now, over 2 years into my loan ICCU is claiming that they have no record of insurance on the vehicle and that they have no idea how long it will take to resolve this issu... read more

Daryn K. 

on BBB

4 years ago

They allow charges to go through when you have no money in your account. When you ask them to stop they say that they'll stop those for a fee of $29. That wouldn't like robbery to me. 

Robert M. 

on BBB

4 years ago

Subpar business service. What bank does not allow there business officers to open business accounts!? Isn’t that what they are for? Why am I composing, to save other businesses the headache. I met with a business officer the other day, built a great report and was ready to open my accounts. They then said I needed to go and meet them at the local branch to open my business accounts. They explained to me their boss said they were not allowed to open accounts?! What kind of bank and service is this. I would not have met with t... read more

Pamela R 

on BBB

4 years ago

Money always getting stolen out of my account. This time I need to wait to print out conversation with company to prove to ICCU. The problem this time is phone manager treated me as the criminal. Not many other banks to choose but will keep looking and will try to get rep mgr fired. 

P. R. 

on BBB

4 years ago

Money always getting stolen out of my account. This time I need to wait to print out conversation with company to prove to ICCU. The problem this time is phone manager treated me as the criminal. Not many other banks to choose but will keep looking and will try to get rep mgr fired. 

Macy 

on BBB

4 years ago

Money always getting stolen out of my account. This time I need to wait to print out conversation with company to prove to ICCU. The problem this time is phone manager treated me as the criminal. Not many other banks to choose but will keep looking and will try to get rep mgr fired. 

Tyler M 

on BBB

4 years ago

I purchased a vehicle through them and paid it off 2 years into the loan. Ever since then they have been sending letter every couple weeks threatening to charge me 4200 if i dont submit insurance to them. I have called 3 times to let them know. I have paid it off and even have the title 

Shelbie W 

on BBB

5 years ago

I have been with them for years and thought they were the best until just recently when my bank account got hacked and they did not protect me. They sent me a copy of the fraudulent check that got put in my account and it was not even my signature. You would think banks would have your back but unfortunately they do not have your back I would never refer anyone to this bank. Beware if you are banking with them. 

Jordan J 

on BBB

5 years ago

I have never in my life had such a horrible experience with a company amd their customer service than i did with iccu. I was scammed now granted i was scammed however that may be. Iccus fraud department supervisor Chris was so disrespectful and telling a customer there's no hope the police are gonna take this and it will just be another file added to their stack as well as their own department. Did not make the situation any better. Then when i ended the call and called customer service and specifically asked not to be trans... read more