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INFINITI of Peoria
- Car Dealers
- Peoria, AZ
About this business
Location details
9167 W. Bell Road, Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Wonderful process with our sales rep. Very helpful n getting questions answered. Did not enjoy the finance process as the person used language and practices to try to make you feel stupid and irresponsible for not buying the $6000 warranty. Did not appreciate his attempts to get me to buy it.
Business response:
Thank you for taking the time to write us a review. I am pleased to hear you had a wonderful process with our sales rep. We sincerely apologize for the issues you experienced with finance. Feel free to contact me directly at 623-815-3800 to discuss your situation further.
Took our QX50 in for maintenance and when we picked it up the windshield was cracked from the passenger side to the driver side. Infiniti said they were no responsible for the damage. It wasn't cracked before we brought the vehicle in and for the first time since we have had service done there was milage put on the vehicle. Someone took our SUV for a ride and the windshield got cracked.
For a certified used car within a week I have dumped $1,000 into it. I had to have a tune up, replaced lower engine mount. A break light and several running lights had to be relaced. Had to get a spare tire. They said they cleaned it but it was a half done so I had to get it detailed. I cant believe they sold a car in this condition. Over all my experience was poor.
Business response:
We don't want our customers to ever have a negative experience with us. We perform in-depth inspections on our vehicles and want to specify those details during the sale. We only want to be honest and transparent and therefore want to speak with you to address your concerns. Please contact our Sales Manager, Jonathan Bryant, at 623-815-3800 at your earliest convenience.
The worst ever! Rude service from the finance manager
Business response:
We apologize for this experienced that you've described. We want to learn more about this situation and see if we can find a solution. Please contact our Sales Manager, Jonathan Bryant, at 623-815-3800 to discuss your situation further.
A WARNING to anyone looking to purchase a vehicle with them. Please inspect vehicle thoroughly and make sure all lighting works. I recently bought a car with a broken headlight, filthy cabin air filter. Dirty engine air filter, and the vehicle seemed to have had an accident even though the carfax came up clean. The dealership denied me and financial help to address issues
Business response:
Hello, we are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact our Service Manager, Shanna Sanmarco, at 623-815-3800.
this is my 4 infiniti and 5 Nissan car. I won't buy another one. 2 things that are used daily dont work well at all. the A/C for remote start can only be set to 75 degrees and in this car 75 feels like it's blowing the hot air from outside. this was not the case with my prior Infiniti's. apple play won't connect regularly either. it sucks because as a driver those 2 things are used a lot. I am an expert at deleting my profile and adding a new after I get to my destination. need more characters.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact our Sales Manager, Jonathan Bryant, at 623-815-3800 to discuss your situation further.
Nothing was noted, what does maintenance completed mean? Oil and Filter or transmission or Rear axle or Brakes, Nothing is defined.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. We would like to speak with you to get some additional information so that we may properly address your situation. Please contact our Service Manager, Shanna Sanmarco, at 623-815-3800.
Dishonest about work that needs to be done on truck
Terrible customer service
Frequently asked questions about INFINITI of Peoria
How is INFINITI of Peoria rated?
INFINITI of Peoria has a 4.4 star rating with 3,093 reviews.
When is INFINITI of Peoria open?
INFINITI of Peoria is closed now. It will open tomorrow at 8:00 a.m.