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INFINITI of Peoria
- Car Dealers
- Peoria, AZ
About this business
Location details
9167 W. Bell Road, Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The service dept. had the car for two weeks. they charged 1500.00 for the repair. The car is not repaired. Same problem as when we delivered it. i am reluctant to return it for fear of more charges for guesswork.
Business response:
We would be happy to address this issue directly. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Invoice #98452 Ordered & Paid for an Engine Air Filter, No air filter installed. (We marked the Air Filter before service date) Invoice #31329 Ordered & Paid for Engine Air filter,(again) Air Filter installed this time, however many of the housing / holding clips broken &/or missing. Invoice #34264 Replace 4 Tires. Tires very dirty never cleaned or wiped. Invoice #35796 Quoted a different service charge rate than what was finally billed. Very high labor rate for the installation of a frame bushing. also tech note on paperwor... read more
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Infiniti Of Peoria. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (623) 385-1382 and ask for Emilio Tapia. We look forward to hearing from you.
3 hours for a scheduled appointment to long!
Business response:
2019 Buick Encore Preferred Owner, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (623) 385-1382 and ask for Emilio so we can work towards a resolution. We look forward to hearing from you.
I made an appointment for oil change and tire rotation on line. We said we would wait for the car. How long could that take???????? It took 1 1/2 hour for our car to be taken in for that service and another 45 min. to be completed. Almost 3 hours for that service. Why make an appointment???? Not happy and we didn't even get the car wash because that would have taken even longer. We said forget it.
Business response:
We appreciate your patience as weve been experiencing a surge in traffic in our service drive as well as parts shortages for the vehicles in our service drive. Were doing our best to accommodate our customers during this situation. We would be happy to discuss your concerns and answer any related questions, at your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
I would have to start out with as expected but shouldn't be, all car dealers try to take advantage of you and will Lie straight to your face car details Example Was told by the salesmanager and the salesman that the car had been topped off with gas, received it on empty, Was listed on the cars spec sheet that it had window tint, it did not. Finance department ran my credit a total of 7 times which lowered my score from 769 to 730 of which h I did not authorize them to do that many
Business response:
We're disappointed to hear you feel we missed something during your purchase. During the finance process, our team must have customer acknowledgement as well as signature in order to process any credit reporting in order to obtain a vehicle loan from a financial vendor. We would be happy to speak with you directly in order to address these concerns. Please contact our Sales Manager, Jonathan Bryant, at 623-815-3800 to discuss your situation further.
After waiting 2 hours in lobby for an oil change, had to bring my vehicle back a week later due to oil leakage. Left 2 messages about this problem, to bring it in, no one cared expect third time I called, this person said if my service advisor doesn't call me within end of day I will look into it. No one called me so the next morning I called again, the same person I talked to yesterday, said she talked to my service adviser, said he would call me, which he did not. Manager had to take over.
Business response:
2020 Infiniti Qx50 Pure/luxe/essential/ Owner, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please feel free to contact our Service Director Emilio Tapia ETapia@vtaig.com 623-815-5600
They had an inexperienced person work on the car. That person caused the car to be destroyed and now they refuse to make things right. They did not replace the oil, put antifreeze in it and on top of that, there was a line in the turbo engine that was shot and they claimed it wasn't. The car was a lemon from the start and they used carfax to claim it was in perfect condition. I do not know if they will do any good as to make things right or not. We will see.
Business response:
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our records do show that we were able to find a solution and get you and your family in a different vehicle. Feel free to contact Jonathan Bryant directly at 623-583-5711
Wonderful process with our sales rep. Very helpful n getting questions answered. Did not enjoy the finance process as the person used language and practices to try to make you feel stupid and irresponsible for not buying the $6000 warranty. Did not appreciate his attempts to get me to buy it.
Business response:
Thank you for taking the time to write us a review. I am pleased to hear you had a wonderful process with our sales rep. We sincerely apologize for the issues you experienced with finance. Feel free to contact me directly at 623-815-3800 to discuss your situation further.
Took our QX50 in for maintenance and when we picked it up the windshield was cracked from the passenger side to the driver side. Infiniti said they were no responsible for the damage. It wasn't cracked before we brought the vehicle in and for the first time since we have had service done there was milage put on the vehicle. Someone took our SUV for a ride and the windshield got cracked.
Frequently asked questions about INFINITI of Peoria
How is INFINITI of Peoria rated?
INFINITI of Peoria has a 4.5 star rating with 3,026 reviews.
When is INFINITI of Peoria open?
INFINITI of Peoria is closed now. It will open tomorrow at 8:00 a.m.