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INFINITI of Scottsdale
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E Frank Lloyd Wright, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Discovered today that my tires were NOT rotated, contrary to their report. I've been to this dealer three times since purchase and each time has been a disappointment. I should have purchased a Lexus!
Business response:
We'd be happy to reperform the rotation or inspect the tires to ensure they're in the correct position on your vehicle. We appreciate your feedback and want to make things right. Please reach out to Andy Morgan, Service Director, at AMorgan@vtaig.com to discuss this further.
The salesman was great but it ended there. Finance office was what you'd expect from a slimmy buying experience.
Business response:
It's concerning to know that your experience with our finance office did not meet expectations. Ensuring a smooth and transparent process is important to us, and we would appreciate the opportunity to discuss your concerns further. Please reach out to Jonathan Bryant, Sales Manager, at 480-718-3835 so we can address this matter directly.
we got a call from Jim and we explained our trade in situation, he said he could work something out for us. i told him we live about an hour away and did not want to waste my time and theirs. he said he didn't see an issue with working out a deal.we made an appointment and when we got there he was no where to be found, had to call him. the front desk person was not much of help, she did not even greeted us. we were standing and waiting for about 15 min.once we test drove the vehicles and decide to go over the numbers he had ... read more
Business response:
Edward, we regret to hear that your visit did not meet expectations, as we strive to provide every guest with a professional and transparent experience. Your concerns about communication, wait times, and the trade-in process are important to us, and we take them seriously. We would appreciate the opportunity to understand more about what happened and work toward a resolution. Please reach out to Jonathan Bryant, Sales Manager, at 480-718-3835 to discuss this further.
I called to make an appointment for oil and filter change and the lady that took my call didn't put the appointment on the schedule. I then arrived at Infiniti and Juan couldn't find my appointment so I had to sit there for an hour and a half and then finally I went to Juan and asked if he had forgotten about me. He then told me that he would try to get me in. I asked if they would check my brakes bc they were still squeaky even after they put new brake on. Anyways, they are still squeaking and I can't get an answer. I don't... read more
Business response:
We understand how frustrating it must have been to deal with the scheduling mix-up and the subsequent delays. It's also concerning to hear that the issue with your brakes remains unresolved despite recent work. Ensuring your experience is seamless and your vehicle is properly serviced is our top priority. We'd like to look further into this to address your concerns and provide the service you deserve. Please reach out to Andy Morgan, our Service Director, at AMorgan@vtaig.com so we can discuss your experience
Missing center cap disappointed never going back thumbs down!!!!!!! Service was not friendly very unprofessional. They don't deserve any star!!!!!
Business response:
We understand your frustration with the missing center cap and the level of service you encountered. We take concerns like these seriously and are committed to making things right. Our goal is always to provide friendly, professional service, and it seems we fell short in your case. We would appreciate the opportunity to discuss this further and find a resolution. Please feel free to reach out to Jonathan Bryant, our Sales Manager, at 480-718-3835.
Poor communication, expensive, and out of touch with customer service. Infiniti has lost its Luxury car appeal so I traded the car away.
Business response:
It's disappointing to hear that your experience didn't meet your expectations, and we appreciate your honesty. We continuously strive to enhance our services and would love the opportunity to address your concerns further. Please reach out to Jonathan Bryant, our Sales Manager, at 480-718-3835.
Terrible. Super attentive when making the car sale Then suddenly they lose interest, tell you they'll call (but never do), transfer you around, have you show up for appointments (driving from 30 minutes away) only to have no record of said appointment and they send you home then the process starts all over again. Had to chase them down like a bloodhound to even get the car serviced as they promised. Embarrassingly bad. We won't come back either for a car purchase or for servicing.
while my salesperson was excellentfriendly, and easy to work withthe experience with the managers, especially the finance team, was disappointing. They were pushy, disorganized, and more focused on upselling than providing clear financing options. It really soured an otherwise great experience. The sales staff is great, but beware of the management.
Salesman was nice and answered my questions. But when I bought my car, he nor the managers returned my calls. The finance lady asked me several times to buy an extended warranty, I said no thanks several times. After that she was very snotty towards me. Then she filled out the paperwork with wrong vehicle!!
Business response:
We're disappointed to hear this feedback. If you have further questions, please contact Jonathan Bryant, Sales Manager, at 480-718-3835 to discuss your situation further
Frequently asked questions about INFINITI of Scottsdale
How is INFINITI of Scottsdale rated?
INFINITI of Scottsdale has a 4.6 star rating with 2,901 reviews.
When is INFINITI of Scottsdale open?
INFINITI of Scottsdale is open now. It will close at 6:00 p.m.