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INFINITI of Scottsdale
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E Frank Lloyd Wright, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Tried to get my to pay for an oil change that was prepaid then tried to have me pay for something fake - cabin air filter - I can change it myself and I would like it if service people did not try to take my money.
Business response:
We're disappointed to hear you weren't satisfied with your service visit. Our multi-point inspections are given to recommend our customers any additional repairs on their vehicle to which they can choose to approve or reject those services. Should you have further questions, please contact William Munz, Executive Manager, at 480-718-3835 to discuss your situation further
They had the car I wanted but would not offer what we wanted for our trade-in until after I bought another car from a different dealer. I would have bought from them if they would have made their last offer their first.
Business response:
Bud W., we truly appreciate your honest feedback. Bud W., it's upsetting to hear that your experience was anything but stellar.
Given misinformation as to the issue I came with which would have cost $400+ and solved nothing and wanted $400+ for something done for free elsewhere. Last time I'll return
Business response:
We're disappointed to hear of any miscommunication on our end regarding this situation. Please contact William Munz, Executive Manager, at 480-718-3835 to discuss this further
First of all, I've had my car since 7/15/2022 and haven't had any services performed. Regarding the window tint: just had the car recently inspected and the job on the window tint is horrible; spots and bubbles toward the top of the windows on both sides and having the tint redone. (I was wondering who did the current window tint and now know it was Infiniti of Scottsdale).
Business response:
Thanks for the feedback. As we cannot identify you by screen name, we want to speak with you to gather more details of the situation. Please contact William Munz, Executive Manager, at 480-718-3835 at your earliest convenience.
Not that great. Made an appointment for an oil change and tire rotation Waited several hours and they didn't tell me they didn't have the proper filter till I ask why it was taking so long. It was a complimentary oil change and they did not charge me for the tire rotation as a compensation for the wait. However, to add insult to injury they put the wrong mileage on my Carfax report. Instead of 25,600 miles they put 90,348 miles. I called and ask them to change it in the records, but as of 2 weeks later they haven't done it. ... read more
Business response:
Thanks for the feedback, if there was an accident we may have caused we want to be able to find a solution for you. Please contact William Munz, Executive Manager, at 480-718-3835 to discuss your situation further
The customer service area does not reflect the upscale Infinity brand. I have purchased new infinitys in Minnesota, Naples, Las Vegas and this is the worst service area and does not reflect the upscale Infinity brand.
Business response:
Thanks for the feedback. As we cannot identify you by screen name, we want to speak with you to gather the details of the situation. Please contact William Munz, Executive Manager, at 480-718-3835 to discuss your situation further
Only reason they are getting 2 stars is because the car got fixed. The process to get it fixed was not good.
Business response:
We're sorry to hear your experience was not a positive one. We would like to speak with you to get more details on what happened during your visit. Please contact William Munz, our Executive Manager, at 480-718-3835.
Just great service every time.
Business response:
Thank you for your review! However, we would like to discuss your rating and comment with you. Please contact William Munz, our Executive Manager, at 480-718-3835 to discuss further.
Poor customer service. No car wash offered.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns. Please contact William Munz, our Executive Manager, at 480-718-3835 to discuss your situation further.
Frequently asked questions about INFINITI of Scottsdale
How is INFINITI of Scottsdale rated?
INFINITI of Scottsdale has a 4.6 star rating with 2,901 reviews.
When is INFINITI of Scottsdale open?
INFINITI of Scottsdale is open now. It will close at 6:00 p.m.