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INFINITI of Scottsdale
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E Frank Lloyd Wright, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I experienced a change in advisor, which is great for him as I believe he was promoted. I really liked him as he wouldn't sell me unnecessary things. My new advisor lit me up for everything. Suggested hood struts when they still work.
Business response:
Our Service Technicians thoroughly assess all our vehicles, taking into account wear and tear and mileage factors. The recommendations provided are intended to keep our customers informed about their vehicle's condition, and the final decisions are entirely up to them. We're available to discuss these findings in detail. Please feel free to reach out to Jonathan Bryant, our Sales Manager, at 480-718-3835 to further discuss your specific situation.
Long wait times and incomplete service. The service rep was hostile and did not provide the services request. We will not return to this location.
Business response:
We appreciate your patience during your recent service visit. We'd like to speak with you directly about your experience. Please contact Jonathan Bryant, Sales Manager, at 480-718-3835 to discuss your situation further
Poor customer service wanting to charge $289 for an $11 cabin air filter, tried to say my warranty was up when it was not up (they went from January to January while the policy stated is was upon purchase which was November for me). Then when I bought the lease, they wouldn't allow me to use my credit union for a 4.5% loan and instead I got a 10% loan they brought down to 9% after I argued with them. Very unfair practices at Infiniti of Scottsdale, AZ!
Business response:
We'd like to speak with you directly in order to address your concerns about your recent experience with us. Please contact Jonathan Bryant, Sales Manager, at 480-718-3835 to discuss your situation further
Worst experience of my life buying a vehicle, and I have purchased over 20 new and used vehicles from dealerships and private parties. I had financing in place they didn't want to use it and wanted to use there financing. I agreed and everything went more south from there. They wanted to raise my interest rate and payments from what I had at my credit union. After almost a month we are still trying to get this resolved and they are threatening to not title my vehicle.
Business response:
We'd like the opportunity to look into this situation. Please contact Jonathan Bryant, Sales Manager, at 480-718-3835 to discuss this further
They got my tire punctured and repaired it. However, they didn't inform me. I found out the wheel alignment is wrong after this incident and I check the tires, this is when I get to know about the puncture and confront them. They acknowledged it but the dealer is not responding to me now to fix it. This is not the way a dealer does this to their customers. I am deeply disappointed. I demand them to rectify their mistake.
Business response:
Please contact William Munz, Executive Manager, at 480-718-3835 to discuss your situation further
INFINITI of Scottsdale was very difficult to work with regarding online purchases. I was required to go through the dealership rather than bring them a check and finance it through our own bank. They also gave a high pressure sales pitch on supplemental insurance. When asked to remove it, they were very difficult and borderline refusal. I should have walked away. I won't buy from them again.
Business response:
We're disappointed to hear this feedback as we strive to deliver excellent customer service. Please contact William Munz, Executive Manager, at 480-718-3835 to discuss your situation further
They couldnt figure out the problem with my car for 2 weeks, tried to reach my service advisor to get updates but never got a return call after multiple attempts/messages.
Business response:
2015 Infiniti Qx70 Owner, we truly appreciate your honest feedback.
We did not have a service so why would we get an email saying we did ?
Business response:
We show records of you having had service at our location within the past few months. If this is an error, please contact Jonathan Cady, Service Director at JCady01@vtaig.com to look into this further.
The car needed parts for the front camera. Eric the Service Advisor said it would take two weeks to get in. After two weeks i started calling and he would never return my calls. I spoke with another Advisor Matt and he stated that they cannot look at each others work orders however would relay a message to Eric to call me back. This scenario went on for weeks. I even called and left a message for the Service Mgr and no response from him either. Finally after numerous calls Matt was able to locate the part needed and setup my... read more
Business response:
Hi 2021 Infiniti Q60 Luxe Owner, we regret to hear that you are displeased with your recent experience with us.
Frequently asked questions about INFINITI of Scottsdale
How is INFINITI of Scottsdale rated?
INFINITI of Scottsdale has a 4.6 star rating with 2,901 reviews.
When is INFINITI of Scottsdale open?
INFINITI of Scottsdale is open now. It will close at 6:00 p.m.