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INFINITI of Scottsdale
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E Frank Lloyd Wright, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They couldnt figure out the problem with my car for 2 weeks, tried to reach my service advisor to get updates but never got a return call after multiple attempts/messages.
Business response:
2015 Infiniti Qx70 Owner, we truly appreciate your honest feedback.
We did not have a service so why would we get an email saying we did ?
Business response:
We show records of you having had service at our location within the past few months. If this is an error, please contact Jonathan Cady, Service Director at JCady01@vtaig.com to look into this further.
The car needed parts for the front camera. Eric the Service Advisor said it would take two weeks to get in. After two weeks i started calling and he would never return my calls. I spoke with another Advisor Matt and he stated that they cannot look at each others work orders however would relay a message to Eric to call me back. This scenario went on for weeks. I even called and left a message for the Service Mgr and no response from him either. Finally after numerous calls Matt was able to locate the part needed and setup my... read more
Business response:
Hi 2021 Infiniti Q60 Luxe Owner, we regret to hear that you are displeased with your recent experience with us.
Tried to get my to pay for an oil change that was prepaid then tried to have me pay for something fake - cabin air filter - I can change it myself and I would like it if service people did not try to take my money.
Business response:
We're disappointed to hear you weren't satisfied with your service visit. Our multi-point inspections are given to recommend our customers any additional repairs on their vehicle to which they can choose to approve or reject those services. Should you have further questions, please contact William Munz, Executive Manager, at 480-718-3835 to discuss your situation further
They had the car I wanted but would not offer what we wanted for our trade-in until after I bought another car from a different dealer. I would have bought from them if they would have made their last offer their first.
Business response:
Bud W., we truly appreciate your honest feedback. Bud W., it's upsetting to hear that your experience was anything but stellar.
Given misinformation as to the issue I came with which would have cost $400+ and solved nothing and wanted $400+ for something done for free elsewhere. Last time I'll return
Business response:
We're disappointed to hear of any miscommunication on our end regarding this situation. Please contact William Munz, Executive Manager, at 480-718-3835 to discuss this further
First of all, I've had my car since 7/15/2022 and haven't had any services performed. Regarding the window tint: just had the car recently inspected and the job on the window tint is horrible; spots and bubbles toward the top of the windows on both sides and having the tint redone. (I was wondering who did the current window tint and now know it was Infiniti of Scottsdale).
Business response:
Thanks for the feedback. As we cannot identify you by screen name, we want to speak with you to gather more details of the situation. Please contact William Munz, Executive Manager, at 480-718-3835 at your earliest convenience.
Not that great. Made an appointment for an oil change and tire rotation Waited several hours and they didn't tell me they didn't have the proper filter till I ask why it was taking so long. It was a complimentary oil change and they did not charge me for the tire rotation as a compensation for the wait. However, to add insult to injury they put the wrong mileage on my Carfax report. Instead of 25,600 miles they put 90,348 miles. I called and ask them to change it in the records, but as of 2 weeks later they haven't done it. ... read more
Business response:
Thanks for the feedback, if there was an accident we may have caused we want to be able to find a solution for you. Please contact William Munz, Executive Manager, at 480-718-3835 to discuss your situation further
The customer service area does not reflect the upscale Infinity brand. I have purchased new infinitys in Minnesota, Naples, Las Vegas and this is the worst service area and does not reflect the upscale Infinity brand.
Business response:
Thanks for the feedback. As we cannot identify you by screen name, we want to speak with you to gather the details of the situation. Please contact William Munz, Executive Manager, at 480-718-3835 to discuss your situation further
Frequently asked questions about INFINITI of Scottsdale
How is INFINITI of Scottsdale rated?
INFINITI of Scottsdale has a 4.6 star rating with 3,276 reviews.
When is INFINITI of Scottsdale open?
INFINITI of Scottsdale is closed now. It will open at 9:00 a.m.