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INFINITI of Scottsdale
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E Frank Lloyd Wright, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Didn't have a good experience with the staff, immediately they didn't wanna talk about negotiating or finding a price that works for both of us. We were probably only 3000 apart on the price.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the sales process. We strive to create a professional and transparent environment where customers feel comfortable discussing pricing and available options. We understand how important open communication is when working toward a vehicle purchase. We appreciate your feedback as it helps us evaluate and improve our overall customer experience. Please contact Jim Hedine, Sales Manager, at 480-718-3833 or Travis Lee, Loyalty Manager, at 48... read more
-Didn't like-difficulity in communicating with service rep. -see 5 star ratomg
Business response:
We deeply cherish your five-star rating and appreciate you taking the time to share your experience with us. We understand that clear communication is essential when it comes to service interactions, and we recognize that this aspect of your visit could have been smoother. Your feedback helps us identify opportunities to enhance how our team connects with our valued customers. Thank you for choosing INFINITI of Scottsdale and for your continued trust in our commitment to improvement.
Horrible..disrespectfulcharges ..insulting
Business response:
We appreciate you taking the time to share your feedback. We are committed to treating every customer with respect and maintaining transparency in all pricing and charges. Our team strives to deliver a positive experience and values input that helps us improve our service standards. Please reach out to Jimi Bettino, our Service Director, at jbettino@vtaig.com.
No communication, doesn't answer phone after having my car for 8 hours just for fluids.
Business response:
Your feedback is invaluable to us, and we understand your frustration. Your experience highlights areas where we can work to improve our customer communication processes. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Jimi Bettino, our Service Director, at jbettino@vtaig.com so we can address your concerns directly.
Horrible dealership with poor service
Business response:
Providing a positive and professional service experience is always our goal. Our intention is to support customers with care and attention at every visit. Feedback like this is reviewed to identify opportunities to improve service quality. Please contact Jimi Bettino, our Service Director, at jbettino@vtaig.com so this can be addressed further.
The service agent was good but at the end of the service bc it was closing time and they washed the car and didn't dry it off and they didn't vacuum the front. Not good service
Business response:
Thank you for bringing this to our attention. We understand how frustrating it can be when your service experience doesn't meet expectations. Your feedback is valuable to us. Please reach out to Jimi Bettino, our Service Director, at jbettino@vtaig.com so we can discuss this further and address your concerns directly.
The service advisor Andy Morgan is an unfavorable representative for the company. He never greeted me after I was checked in and after 2 hours I had to ask who was service advisor & when would be over to give an update on my vehicle. After telling another advisor he sent me an email he decided to grace me with his presence. I hope he will learn custom service skills soon. I purchased my car there but I will not be back. By the way, this is my second time at Infiniti Scottsdale for service. Funny thing is I rolled out the Inf... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described, as it clearly does not reflect the level of service we strive to provide at Infiniti Scottsdale. Your concerns regarding the lack of communication, delayed updates, and unprofessional interaction are taken very seriously. Every guest should feel welcomed, informed, and valued throughout their visit, and we regret that this was not your experienceespecially as a returning service customer and longtime supporter of th... read more
No I wouldn't recommend taking here.
Business response:
Hi Dileymi , Thank you for sharing your feedback. I'm sorry to hear that your experience didn't meet your expectations. I'd really appreciate the chance to learn more about what happened so we can improve. Please feel free to contact me at 480-348-5609 Jimi Bettino Service Director
Mechanic missed a problem with my vehicle. instead he replaced parts that did not need replacing.It costs me $$$ .to have the repairs done elsewhere.
Business response:
We understand your frustration, and appreciate you bringing this to our attention. We value your input as it helps us identify areas where we can work to improve our diagnostic processes. We would appreciate the opportunity to discuss this experience further and work toward a resolution. Please contact Jimi Bettino, our Service Director, at jbettino@vtaig.com so we can address your concerns directly.
Frequently asked questions about INFINITI of Scottsdale
How is INFINITI of Scottsdale rated?
INFINITI of Scottsdale has a 4.6 star rating with 3,235 reviews.
When is INFINITI of Scottsdale open?
INFINITI of Scottsdale is open now. It will close at 6:00 p.m.