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INFINITI of Scottsdale
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E Frank Lloyd Wright, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
When the car was delivered, there was practically no gas in it. I drove 2 miles down the road to a gas station and came in on fumes! Thank God I had them deliver in town and not to my home which is at least 20 miles from a gas station. Also, took the car in to get checked and the oil, power steering fluid, and cabin filter were filthy. Very disappointed in this experience from Scottsdale Infiniti, especially after I was told how clean the car was and that it went through their 100 point checklist.
Business response:
We are disappointed to hear about the concerns you experienced with the condition of your vehicle at the time of delivery. We understand the importance of properly preparing vehicles for delivery and ensuring customers have clear expectations about the condition and inspection process. Please contact Jim Hedine, our Sales Manager, at 480-718-3833 or Travis Lee, our Loyalty Manager, at 480-556-8693 so we can review your concerns and discuss this further.
Went in for recall inspection added some additional recommended services. Post service splash sheield flew off on freeway as i was driving post pick up. It was replaced as a "curtiousy" (per the service consultant) it came off again. Worked with another consultant to get it replaced properly. Admitted didn't use factory parts. A dealership that doesn't use factory parts is concerning to me. I will not be back.
Business response:
We are disappointed to hear about the concerns you experienced following your service visit, including the recurring issue with the splash shield and the questions regarding the parts used. We understand the importance of completing repairs properly and clearly communicating the parts and services being provided. Please contact Jimi Bettino, our Service Director, at jbettino@vtaig.com so we can discuss this further.
I bought my Toyota truck, 6 days later on the freeway my left rear tire blows up. Truck is now at a collision shop to get fixed, I have to pay $500 a week for my truck rental and I am disappointed on what just happened. Someone needs to take responsibility of this. When you buy a vehicle from a dealer and they say the inspection was good why would one go buy new tires?
Business response:
We are disappointed to hear about your recent experience and the concerns you have shared regarding your vehicle shortly after your purchase. This is not the level of confidence and peace of mind we strive to provide our customers. We would appreciate the opportunity to speak with you directly and review your experience in more detail. Please contact Jim Hedine, Sales Manager, at 480-718-3833 or Travis Lee, Loyalty Manager, at 480-556-8693 for further assistance.
What I didn't care for was all this extra stuff they wanted me to do when I only have 24k miles for a 2022 vehicle.
Business response:
We are grateful for your feedback and for taking the time to share your experience with us. We completely understand that receiving recommendations for additional services can feel unexpected, especially with a newer vehicle with lower mileage. Our team's intention is always to be transparent and ensure every customer is informed of available options, though we recognize that this can sometimes feel like more than you need at a given time. We appreciate your trust in us and look forward to continuing to serve you and your QX... read more
Didn't have a good experience with the staff, immediately they didn't wanna talk about negotiating or finding a price that works for both of us. We were probably only 3000 apart on the price.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the sales process. We strive to create a professional and transparent environment where customers feel comfortable discussing pricing and available options. We understand how important open communication is when working toward a vehicle purchase. We appreciate your feedback as it helps us evaluate and improve our overall customer experience. Please contact Jim Hedine, Sales Manager, at 480-718-3833 or Travis Lee, Loyalty Manager, at 48... read more
-Didn't like-difficulity in communicating with service rep. -see 5 star ratomg
Business response:
We deeply cherish your five-star rating and appreciate you taking the time to share your experience with us. We understand that clear communication is essential when it comes to service interactions, and we recognize that this aspect of your visit could have been smoother. Your feedback helps us identify opportunities to enhance how our team connects with our valued customers. Thank you for choosing INFINITI of Scottsdale and for your continued trust in our commitment to improvement.
Horrible..disrespectfulcharges ..insulting
Business response:
We appreciate you taking the time to share your feedback. We are committed to treating every customer with respect and maintaining transparency in all pricing and charges. Our team strives to deliver a positive experience and values input that helps us improve our service standards. Please reach out to Jimi Bettino, our Service Director, at jbettino@vtaig.com.
No communication, doesn't answer phone after having my car for 8 hours just for fluids.
Business response:
Your feedback is invaluable to us, and we understand your frustration. Your experience highlights areas where we can work to improve our customer communication processes. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Jimi Bettino, our Service Director, at jbettino@vtaig.com so we can address your concerns directly.
Frequently asked questions about INFINITI of Scottsdale
How is INFINITI of Scottsdale rated?
INFINITI of Scottsdale has a 4.6 star rating with 3,276 reviews.
When is INFINITI of Scottsdale open?
INFINITI of Scottsdale is closed now. It will open at 9:00 a.m.