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INFINITI of Scottsdale
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E Frank Lloyd Wright, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
kept me there for over 3 hours for an an oil change and a tire rotation... Had an appointment for 11:00 am and left at 2:10..really sad
Business response:
Hello, my name is Jimi Thank you for taking the time to share your feedback. I sincerely apologize for the long wait during your recent visit. Your time is valuable, and this certainly isn't the level of efficiency or service we strive to provide. I'd like to look into what caused the delay and make sure your next visit is a much smoother experience. Please reach out to me directly at 480-348-5609 so we can discuss this further and make things right. Thank you for giving us the opportunity to improve. Sincerely, JIMI BETTINO... read more
My car was making horrible noises and not breaking properly. I took it in at 8am and didn't hear anything all day. I called at 3 and they had not even taken my car back. They called me back 10 minutes later and told me they couldn't replicate the issue and retuned my car to me. This was a joke and I have never felt so dismissed. I will never return here and will not buy an Infiniti again.
Business response:
The frustration and disappointment described regarding communication delays and the lack of resolution on the braking concern are completely understandable. The situation will be reviewed with the service team to understand what went wrong and how to prevent this from happening again. Ensuring concerns are properly diagnosed and communicated is a priority, and this visit clearly fell short of that standard. For further assistance and to discuss next steps, please reach out directly to Jimi Bettino, Service Director, at jbett... read more
Car 1 day old, brand new qx80. Glitching & radio not working, a/c turns off by itself. Told me they can not duplicated, did nothing to fix it, told me to take my car back home
Business response:
A brand-new vehicle should perform flawlessly, and we understand how frustrating it must be to encounter these concerns so soon. Please reach out directly to Jimi Bettino, our Service Director, at jbettino@vtaig.com.
Horrible service. Poor response time,
Business response:
We recognize that the service and response time you experienced did not meet your expectations or our standards. To better address your concerns, please reach out to Andy Morgan, our Service Director, at AMorgan@vtaig.com.
Bought a 2018 q50 from them back in March. Have had nothing but issues,even got the extended warranty. Nothing is covered by the warranty and they told me that there is nothing they can do. They had my car for 1 full week just to diagnose it. $210 dollars later nothing covered and they gave me my car back with a broken windshield. I hope nobody has to experience what the did to me. I will never take my car there for service or nor will I ever buy a car from them again.
Business response:
We understand how frustrating it must be to deal with repairs that weren't covered under your extended warranty, especially after a week-long diagnosis and an unexpected charge. It's also deeply concerning to hear that your vehicle was returned with a damaged windshield. That's not the level of care or transparency we believe in, and we take your feedback very seriously. Please reach out to Andy Morgan, our Service Director, at AMorgan@vtaig.com regarding the service concerns and vehicle condition. If you'd like to discuss t... read more
They didn't diagnose the water pump sounding noise.
Business response:
We understand how important it is for every concern to be fully addressed during a service visit, and we appreciate you bringing this to our attention. If there's anything you'd like to further review or discuss regarding the water pump noise, please feel free to reach out directly to Andy Morgan, our Service Director, at AMorgan@vtaig.com.
They put wrong Milton invoice. Had to call to correct and now will take a week to make changes to carfax. Also asked for tire rotation and they did not perform request.
Business response:
Thank you for bringing your concerns to our attention. We strive to ensure accurate invoicing and service delivery, and we recognize the importance of having these details correct. We appreciate your patience as we work to correct the invoice and update the Carfax record. Regarding the tire rotation request, we are committed to providing comprehensive service and will review this matter to ensure it aligns with our standards moving forward. For further assistance, please reach out to Andy Morgan, Service Director at AMorgan@... read more
Discovered today that my tires were NOT rotated, contrary to their report. I've been to this dealer three times since purchase and each time has been a disappointment. I should have purchased a Lexus!
Business response:
We'd be happy to reperform the rotation or inspect the tires to ensure they're in the correct position on your vehicle. We appreciate your feedback and want to make things right. Please reach out to Andy Morgan, Service Director, at AMorgan@vtaig.com to discuss this further.
The salesman was great but it ended there. Finance office was what you'd expect from a slimmy buying experience.
Business response:
It's concerning to know that your experience with our finance office did not meet expectations. Ensuring a smooth and transparent process is important to us, and we would appreciate the opportunity to discuss your concerns further. Please reach out to Jonathan Bryant, Sales Manager, at 480-718-3835 so we can address this matter directly.
Frequently asked questions about INFINITI of Scottsdale
How is INFINITI of Scottsdale rated?
INFINITI of Scottsdale has a 4.6 star rating with 3,235 reviews.
When is INFINITI of Scottsdale open?
INFINITI of Scottsdale is open now. It will close at 6:00 p.m.