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INFINITI of Scottsdale
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E Frank Lloyd Wright, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Not that great. Made an appointment for an oil change and tire rotation Waited several hours and they didn't tell me they didn't have the proper filter till I ask why it was taking so long. It was a complimentary oil change and they did not charge me for the tire rotation as a compensation for the wait. However, to add insult to injury they put the wrong mileage on my Carfax report. Instead of 25,600 miles they put 90,348 miles. I called and ask them to change it in the records, but as of 2 weeks later they haven't done it. ... read more
Business response:
Thanks for the feedback, if there was an accident we may have caused we want to be able to find a solution for you. Please contact William Munz, Executive Manager, at 480-718-3835 to discuss your situation further
The customer service area does not reflect the upscale Infinity brand. I have purchased new infinitys in Minnesota, Naples, Las Vegas and this is the worst service area and does not reflect the upscale Infinity brand.
Business response:
Thanks for the feedback. As we cannot identify you by screen name, we want to speak with you to gather the details of the situation. Please contact William Munz, Executive Manager, at 480-718-3835 to discuss your situation further
Only reason they are getting 2 stars is because the car got fixed. The process to get it fixed was not good.
Business response:
We're sorry to hear your experience was not a positive one. We would like to speak with you to get more details on what happened during your visit. Please contact William Munz, our Executive Manager, at 480-718-3835.
Just great service every time.
Business response:
Thank you for your review! However, we would like to discuss your rating and comment with you. Please contact William Munz, our Executive Manager, at 480-718-3835 to discuss further.
Poor customer service. No car wash offered.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns. Please contact William Munz, our Executive Manager, at 480-718-3835 to discuss your situation further.
We found our new vehicle through your site. We went and test drove it and signed all the paperwork same day to purchase this vehicle. We were even sold on the "platinum" extended warranty that supposedly covered everything "bumper to bumper" in case anything were to ever happen in the future. They scheduled delivery of our vehicle and all of a sudden that kept changing. First they said it needed motor mounts which they replaced. Then all of a sudden it was the transmission that needed to be replaced which we were told would ... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact William Munz, our Executive Manager, at 480-718-3835 to discuss your situation further.
Most unorganized of the dealers we spoke with. Started at the top with their "sales mgr."
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact William Munz, our Executive Manager, at 623-815-3800. Thank you.
My experience was awful. So awful it brought me to tears. We are in the middle of a pandemic and I got a flat tire so my visit was unexpected. I have owned my Infiniti for 3 years. When I arrived only one employee was wearing a mask...Sean. They took my car and told me to wait in the "cafe." there were 2 other people waiting and they were not wearing masks. There were no signs to wear masks. I asked 2 employees for help and they refused. THIS IS WHY SO MANY PEOPLE ARE SICK AND DYING.
Business response:
We are disappointed to hear that you did not feel comfortable during your visit to our store. We assure you that the health and safety of our customers and staff are our top priorities, and we are following all CDC, state, and local guidelines. At your earliest convenience, please contact Kris Schatzberg, our General Manager, at 480-941-0055. to discuss your experience further.
I would give zero stars if I could.
Frequently asked questions about INFINITI of Scottsdale
How is INFINITI of Scottsdale rated?
INFINITI of Scottsdale has a 4.6 star rating with 3,183 reviews.
When is INFINITI of Scottsdale open?
INFINITI of Scottsdale is open now. It will close at 8:00 p.m.