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Inframark
Location details
33524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Amazing company that cares about their customers. They do things the best practices way.
Business response:
Good afternoon Ari, Thank you for taking the time to provide a review for Inframark. We appreciate your feedback and look forward to continuing to provide outstanding service to our customers.
Amazing company that cares about their customers. They do things the best practices way.
Business response:
Good afternoon Ari, Thank you for taking the time to provide a review for Inframark. We appreciate your feedback and look forward to continuing to provide outstanding service to our customers.
An excellent management company who does things the best practices way.
Business response:
Thank you for your feedback and 5-star review. We make every effort to provide timely and efficient service during each customer interaction. We look forward to continuing to service your business needs. Thank you for sharing your positive experience with Inframark.
I would designate no stars if possible. I bought a home through ****** mortgage & moved into ***** **** *****. Inframark is the company who manages the HOA. They are by far the worst company I’ve ever dealt with. First, Inframark screwed up the filing of the CDD fee with the tax assessors office for many homeowners in my community. My mortgage company had to pay my CDD fee directly to them. Next, I was sent an assessment bill of $100 at the end of last year. I was told the fee was already paid. Then I get a bill from Inframa... read more
Business response:
Thank you for the opportunity to review and respond to this matter. At the outset, we would like to clarify that Community Development District (CDD) assessments are billed and collected through each homeowner’s annual property tax bill. In certain cases—depending on closing dates—there may be a delay before a property is reflected on the tax roll, that occurred in this instance. We understand the inconvenience this may cause and Inframark worked with affected homeowners and their mortgage companies to make the process as se... read more
I would designate no stars if possible. I bought a home through ****** mortgage & moved into ***** **** *****. Inframark is the company who manages the HOA. They are by far the worst company I’ve ever dealt with. First, Inframark screwed up the filing of the CDD fee with the tax assessors office for many homeowners in my community. My mortgage company had to pay my CDD fee directly to them. Next, I was sent an assessment bill of $100 at the end of last year. I was told the fee was already paid. Then I get a bill from Inframa... read more
Business response:
Thank you for the opportunity to review and respond to this matter. At the outset, we would like to clarify that Community Development District (CDD) assessments are billed and collected through each homeowner’s annual property tax bill. In certain cases—depending on closing dates—there may be a delay before a property is reflected on the tax roll, that occurred in this instance. We understand the inconvenience this may cause and Inframark worked with affected homeowners and their mortgage companies to make the process as se... read more
I'm very disappointed with this water company because they're abusing with the late charges. I got a $30 late fee charge for a bill of $66.32, so in percentage is almost a 50% late fee charge. I think that's not fair that they're charging this unavailable amount of money to customers because you're a few days late.
Business response:
Good evening Mr. ******, Thank you for allowing us the opportunity to respond to your concern. We're hired by the district to follow the district's rate order. The district assesses a 15% penalty on any unpaid balance for any payment not received by the 25th of the month. Additionally, district also assesses a $20.00 delinquent letter fee when an account becomes delinquent. The $29.96 fees assessed were due to the $66.43 not being received by 2/25/26. A payment of $96.39 was received on 3/7/26 leaving a balance of $66.43 due... read more
I'm very disappointed with this water company because they're abusing with the late charges. I got a $30 late fee charge for a bill of $66.32, so in percentage is almost a 50% late fee charge. I think that's not fair that they're charging this unavailable amount of money to customers because you're a few days late.
Business response:
Good evening Mr. ******, Thank you for allowing us the opportunity to respond to your concern. We're hired by the district to follow the district's rate order. The district assesses a 15% penalty on any unpaid balance for any payment not received by the 25th of the month. Additionally, district also assesses a $20.00 delinquent letter fee when an account becomes delinquent. The $29.96 fees assessed were due to the $66.43 not being received by 2/25/26. A payment of $96.39 was received on 3/7/26 leaving a balance of $66.43 due... read more
This company was assigned by our HOA to Collect fire, water, and trash from our neighborhood. Their website is not user friendly. Everyone time you go to pay your bill you need a registration key to login.and pay.It is excessive. It like an 9-12 letter annd number combo. Everything is clink and pay nowadays but not this website. The fees when you fall behind are ridiculous. Because not everyone has gotten on to their ridiculous website after the abrupt change in our water provider they are raking in the fees. 25 per letter o... read more
Business response:
Good morning Danielle, My name is Kelly ***** and I am the Vice President of Client Services for Inframark. Please accept our apology for your frustration. Can you please reach out to me directly regarding your account? My email is *************************and I look forward to hearing back from you. Sincerely, Kelly *****, LCAM, CMCA, AMS, PCAM | Vice President of Client Services
This company was assigned by our HOA to Collect fire, water, and trash from our neighborhood. Their website is not user friendly. Everyone time you go to pay your bill you need a registration key to login.and pay.It is excessive. It like an 9-12 letter annd number combo. Everything is clink and pay nowadays but not this website. The fees when you fall behind are ridiculous. Because not everyone has gotten on to their ridiculous website after the abrupt change in our water provider they are raking in the fees. 25 per letter o... read more
Business response:
Good morning Danielle, My name is Kelly ***** and I am the Vice President of Client Services for Inframark. Please accept our apology for your frustration. Can you please reach out to me directly regarding your account? My email is *************************and I look forward to hearing back from you. Sincerely, Kelly *****, LCAM, CMCA, AMS, PCAM | Vice President of Client Services
Frequently asked questions about Inframark
How is Inframark rated?
Inframark has a 3.2 star rating with 770 reviews.
When is Inframark open?
Inframark is open now. It will close at 6:00 p.m.