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Inframark
Location details
33524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Since ***MUD#120 changed to Inframark , there have been soooo many water issues & not supervisor follow up. I had to call them when the water is gone or there’s water leaks in the area & I have submitted my first case after living 50 years in the area & still the supervisor BETSY didn’t have the decency to call me back after 7 months with the leak issue….. just sad how we are paying so high water taxes every year & they are just taking the pay check. Very disappointed with Inframark & another CS agent named AMANDA told me sh... read more
Business response:
Good afternoon Ms. ********, Thank you for allowing us the opportunity to address your concerns with your driveway and sidewalk. Upon reviewing the account, it appears that we began discussing this on 10/2/24. There have been several investigations performed by our field personnel and the sidewalk/driveway repairs will need to be made by the homeowner as there wasn't a district issue that caused this to occur. In reviewing further notes from 2023, it appears that there was a leak on the customer's side of the meter that may ... read more
Communication from all the parties assigned to my case has been drastically poor. There have been ongoing delays in their response to my email, and there have been no follow-up phone calls for clarifications or responses to my questions.
Business response:
Good evening Mr. ******, Thank you for taking the time to submit a review regarding your concerns about the lack of communication. Please feel free to reach me directly at 281.902.0955 and I'll be happy to assist you with your account needs in any way I can. Regards, Shelia ******* Customer Service Manager
Communication from all the parties assigned to my case has been drastically poor. There have been ongoing delays in their response to my email, and there have been no follow-up phone calls for clarifications or responses to my questions.
Business response:
Good evening Mr. ******, Thank you for taking the time to submit a review regarding your concerns about the lack of communication. Please feel free to reach me directly at 281.902.0955 and I'll be happy to assist you with your account needs in any way I can. Regards, Shelia ******* Customer Service Manager
This company uses unprofessional and aggressive tactics. I noticed an error on my bill where I was charged a disconnect fee but my services were never disconnected. The agent contacted the field department and sent someone to disconnect my service to justify the charge. I immediately called InfraMark and spoke to a supervisor who agreed to have the technician turn my services back on. The supervisor advised me that I would need to submit a payment by 5pm for $204. Mind you, I was tied up with the tech until 3:30 pm because h... read more
Business response:
Good afternoon Ms. Larry, Thank you for taking the time to submit a review regarding your concerns about Inframark and the disconnection process. Upon reviewing the account, I noticed a few things that contributed to the account being disconnected: 1. A minimum payment of $203.95 was due by 5:00pm on 8/13/24 to avoid disconnection. 2.On 8/13/24, a payment of $210.00 was received and the account was removed from the disconnection list for 8/14/24. 3. On 8/20/24, the payment returned by your financial institution and an additi... read more
This company uses unprofessional and aggressive tactics. I noticed an error on my bill where I was charged a disconnect fee but my services were never disconnected. The agent contacted the field department and sent someone to disconnect my service to justify the charge. I immediately called InfraMark and spoke to a supervisor who agreed to have the technician turn my services back on. The supervisor advised me that I would need to submit a payment by 5pm for $204. Mind you, I was tied up with the tech until 3:30 pm because h... read more
Business response:
Good afternoon Ms. Larry, Thank you for taking the time to submit a review regarding your concerns about Inframark and the disconnection process. Upon reviewing the account, I noticed a few things that contributed to the account being disconnected: 1. A minimum payment of $203.95 was due by 5:00pm on 8/13/24 to avoid disconnection. 2.On 8/13/24, a payment of $210.00 was received and the account was removed from the disconnection list for 8/14/24. 3. On 8/20/24, the payment returned by your financial institution and an additi... read more
I’ve been living in ******* ***** subdivision since October 2020, I have made arrangements to pay HOA fees, however was u able to continue with the arrangements for number of reasons Covid and JOB loss, However I have Now borrowed Money to pay the past due debt and HOA has turned my filed over to the attorneys which are making unreasonable request, I don’t want to hire an attorney because I can’t afford it, I owe 3200 dollars and have borrowed it to pay , however the attorney office that works for the HOA is requesting 6500.... read more
Business response:
Good afternoon Mrs. Brown, Thank you for reaching out and sharing your situation with us. Please know that we take all homeowner concerns seriously, and we follow the collection process according to the community’s collection policy. I will review your file with Kristen on Monday to ensure the proper process was followed and make sure she reaches out to you. We'll be in touch soon to discuss this further. Have a great weekend. Amanda *******
I’ve been living in ******* ***** subdivision since October 2020, I have made arrangements to pay HOA fees, however was u able to continue with the arrangements for number of reasons Covid and JOB loss, However I have Now borrowed Money to pay the past due debt and HOA has turned my filed over to the attorneys which are making unreasonable request, I don’t want to hire an attorney because I can’t afford it, I owe 3200 dollars and have borrowed it to pay , however the attorney office that works for the HOA is requesting 6500.... read more
Business response:
Good afternoon Mrs. Brown, Thank you for reaching out and sharing your situation with us. Please know that we take all homeowner concerns seriously, and we follow the collection process according to the community’s collection policy. I will review your file with Kristen on Monday to ensure the proper process was followed and make sure she reaches out to you. We'll be in touch soon to discuss this further. Have a great weekend. Amanda *******
Water rates are inconsistent. The water in our new development neighborhood tastes and smells like chemical dirt. There have been numerous occasions in the last two years where our whole neighborhood has yellow water. Inframark tells us it's sediment from new construction and to run our water until it clears - which in turn just makes our garbage water bills even higher. I've hated them since we started service with them - I missed one signature (mind you deposit was paid!!) on our setup paperwork and they shut off my water ... read more
Business response:
Thank you for allowing us the opportunity to respond to the customer's concern about their high water bills and water quality issues. Each district has a rate structure that is billed based on the water that passes through the meter. Inframark bills in accordance with the district's rate order. Anytime there is a water quality concern, please contact our office Monday-Friday, between the hours of 8:00a-5:00p, at 281.579.4500 or after-hours at 281.398.8211. We can dispatch an Operator out to flush the house lines and conduct ... read more
Water rates are inconsistent. The water in our new development neighborhood tastes and smells like chemical dirt. There have been numerous occasions in the last two years where our whole neighborhood has yellow water. Inframark tells us it's sediment from new construction and to run our water until it clears - which in turn just makes our garbage water bills even higher. I've hated them since we started service with them - I missed one signature (mind you deposit was paid!!) on our setup paperwork and they shut off my water ... read more
Business response:
Thank you for allowing us the opportunity to respond to the customer's concern about their high water bills and water quality issues. Each district has a rate structure that is billed based on the water that passes through the meter. Inframark bills in accordance with the district's rate order. Anytime there is a water quality concern, please contact our office Monday-Friday, between the hours of 8:00a-5:00p, at 281.579.4500 or after-hours at 281.398.8211. We can dispatch an Operator out to flush the house lines and conduct ... read more
Frequently asked questions about Inframark
How is Inframark rated?
Inframark has a 3.2 star rating with 770 reviews.
When is Inframark open?
Inframark is open now. It will close at 6:00 p.m.