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Inframark
Location details
33524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If this company makes an internal error they still charge customers. Sad Their internal system to handle payments is broken. Attempt to get it corrected failed with 2 attempts.
Business response:
Good morning Mr. ******, Thank you for taking the time to share your experience regarding the payment portal. Upon review of the account, it appears that there was a recent returned payment causing additional fees to be added to the account. It appears that due to the account closure with your financial institution, check payments have been blocked. Once the account has been settled, we can ask the payment portal provider to release the hold. Please feel free to contact our office at 832.467.1599 for additional assistance.
If this company makes an internal error they still charge customers. Sad Their internal system to handle payments is broken. Attempt to get it corrected failed with 2 attempts.
Business response:
Good morning Mr. ******, Thank you for taking the time to share your experience regarding the payment portal. Upon review of the account, it appears that there was a recent returned payment causing additional fees to be added to the account. It appears that due to the account closure with your financial institution, check payments have been blocked. Once the account has been settled, we can ask the payment portal provider to release the hold. Please feel free to contact our office at 832.467.1599 for additional assistance.
Worst utility company ever I see why they have 1.2 overall rating on ****** I wish I could give them no stars, we just moved into this house and these people came to pull my meter on a Friday afternoon! They left me and my family without water all weekend! I had to miss work and drive 1 hours and 15 minutes in traffic both ways to pay an outrageous bill of 280 dollars just to leave their office and get back home and still not have water, I was there this morning at 8:30 am it is now 8 minutes to 4pm as I'm writing this revie... read more
Business response:
Good afternoon Mr. *****, Thank you for taking the time to share your experience regarding new service. Upon reviewing the work order details, it appears that the meter pulled from the property due to no active account being set-up, but usage existing. Per the district's rate order, there is no free or reduced services offered. New services are required to be established once the property is leased or purchased. Additional work order details indicate that the meter was reinstalled on 9/15/25, but left off due to inside consu... read more
Worst utility company ever I see why they have 1.2 overall rating on ****** I wish I could give them no stars, we just moved into this house and these people came to pull my meter on a Friday afternoon! They left me and my family without water all weekend! I had to miss work and drive 1 hours and 15 minutes in traffic both ways to pay an outrageous bill of 280 dollars just to leave their office and get back home and still not have water, I was there this morning at 8:30 am it is now 8 minutes to 4pm as I'm writing this revie... read more
Business response:
Good afternoon Mr. *****, Thank you for taking the time to share your experience regarding new service. Upon reviewing the work order details, it appears that the meter pulled from the property due to no active account being set-up, but usage existing. Per the district's rate order, there is no free or reduced services offered. New services are required to be established once the property is leased or purchased. Additional work order details indicate that the meter was reinstalled on 9/15/25, but left off due to inside consu... read more
Out of the numerous communities that I've lived in infamark has to be one of the worst property management companies not only is it difficult to get anything done from our property manager Mr ****** but corporate office is just a joke you talk to one person they tell you one thing someone else or just something else it's been 7 months since I've been able to get a response to an issue that I'm having with our property manager, ***** ******she is unprofessional and incompetent to run a community the size of ours, she can be e... read more
Business response:
Good afternoon ****, My name is ***** *****and I am the Vice President of Client Services for Inframark. Please accept our sincerest apology for the frustration you have experienced. I would love the opportunity to try and resolve the issues. Can you please reach out to me directly at ***********@inframark.com? Thank you and I look forward to the opportunity to help you at your earliest convenience. Sincerely, ***** *****, LCAM, CMCA, AMS, PCAM I Vice President of Client Services
Out of the numerous communities that I've lived in infamark has to be one of the worst property management companies not only is it difficult to get anything done from our property manager Mr ****** but corporate office is just a joke you talk to one person they tell you one thing someone else or just something else it's been 7 months since I've been able to get a response to an issue that I'm having with our property manager, ***** ******she is unprofessional and incompetent to run a community the size of ours, she can be e... read more
Business response:
Good afternoon ****, My name is ***** *****and I am the Vice President of Client Services for Inframark. Please accept our sincerest apology for the frustration you have experienced. I would love the opportunity to try and resolve the issues. Can you please reach out to me directly at ***********@inframark.com? Thank you and I look forward to the opportunity to help you at your earliest convenience. Sincerely, ***** *****, LCAM, CMCA, AMS, PCAM I Vice President of Client Services
Straight rip off! I received my bill with a payment amount of $123.98 due 08/07/25. Then I received a disconnect notice for$143.92 by 07/29/25....make it make sense!
Business response:
Good afternoon Ms. ************** you for taking the time to submit a review regarding the bill and delinquent notice received. I've searched our databases and couldn't locate an account with your name. Can you please reach out to me via email at ***************************************** and provide an address? I'd like to dig deeper into this and provide an ********* general, your new bill due date applies to current charges only. Anything past due is subject to additional fees and delinquency. Depending on the district, on... read more
Straight rip off! I received my bill with a payment amount of $123.98 due 08/07/25. Then I received a disconnect notice for$143.92 by 07/29/25....make it make sense!
Business response:
Good afternoon Ms. ************** you for taking the time to submit a review regarding the bill and delinquent notice received. I've searched our databases and couldn't locate an account with your name. Can you please reach out to me via email at ***************************************** and provide an address? I'd like to dig deeper into this and provide an ********* general, your new bill due date applies to current charges only. Anything past due is subject to additional fees and delinquency. Depending on the district, on... read more
Since ***MUD#120 changed to Inframark , there have been soooo many water issues & not supervisor follow up. I had to call them when the water is gone or there’s water leaks in the area & I have submitted my first case after living 50 years in the area & still the supervisor BETSY didn’t have the decency to call me back after 7 months with the leak issue….. just sad how we are paying so high water taxes every year & they are just taking the pay check. Very disappointed with Inframark & another CS agent named AMANDA told me sh... read more
Business response:
Good afternoon Ms. ********, Thank you for allowing us the opportunity to address your concerns with your driveway and sidewalk. Upon reviewing the account, it appears that we began discussing this on 10/2/24. There have been several investigations performed by our field personnel and the sidewalk/driveway repairs will need to be made by the homeowner as there wasn't a district issue that caused this to occur. In reviewing further notes from 2023, it appears that there was a leak on the customer's side of the meter that may ... read more
Frequently asked questions about Inframark
How is Inframark rated?
Inframark has a 3.2 star rating with 770 reviews.
When is Inframark open?
Inframark is open now. It will close at 6:00 p.m.