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Inframark
Location details
33524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This has to be one of the most frustrating and infuriating websites I have ever encountered. It is utterly useless, completely unfriendly and impossible to navigate. There option to pay online appears non-existent, which is absolutely unacceptable. I’ve spent over 30 minutes trying to access my account, and I still haven’t been able to do so. And then, when I finally attempt to log in, I’m bombarded with these absurd photo verification steps that are nothing but a nuisance, only to be told my user ID is invalid, even though ... read more
Business response:
Good morning Mr. *******, Thank you for taking the time to provide your experience with our old payment portal. It can be challenging. Upon review of your account, it appears that you're registered on the new payment portal, made a one-time payment and set-up autopay. We apologize for any inconvenience.
Very poor for elderly access. Do not send statements or details of HOA billings. Spent over 10 minutes trying to connect with a human being. Finally, requested detailed statement and was referred to website.
Business response:
Good evening Ms. Hamann, Thank you for taking the time to share your experience. We take assisting our customers seriously and apologize for the inconvenience.
Very poor for elderly access. Do not send statements or details of HOA billings. Spent over 10 minutes trying to connect with a human being. Finally, requested detailed statement and was referred to website.
Business response:
Good evening Ms. Hamann, Thank you for taking the time to share your experience. We take assisting our customers seriously and apologize for the inconvenience.
Shut off my water due to me not calling in a same day service when the request was submitted for a Friday, they did not process until Monday and then after payment was fully received they shut off water the following day and said it was because I didn’t call after submitting payment. Email specifically said call before 2:00 PM for same day service this was not same day service as our water was working Monday after payment was submitted, multiple days after the initial request
Business response:
Good morning Mr. ******, Thank you for taking the time to submit a review regarding your new service request. The online application process takes 2-3 business days to complete, which is indicated on our website. (see screenshot from website - Application processing time is 2-3 business days. If you need water service today, please call 281.579.4500 to verify the nearest office location. For same day service, you must apply in person before 2:00pm.) Additionally, a follow-up email was sent indicating a call was required once... read more
Shut off my water due to me not calling in a same day service when the request was submitted for a Friday, they did not process until Monday and then after payment was fully received they shut off water the following day and said it was because I didn’t call after submitting payment. Email specifically said call before 2:00 PM for same day service this was not same day service as our water was working Monday after payment was submitted, multiple days after the initial request
Business response:
Good morning Mr. ******, Thank you for taking the time to submit a review regarding your new service request. The online application process takes 2-3 business days to complete, which is indicated on our website. (see screenshot from website - Application processing time is 2-3 business days. If you need water service today, please call 281.579.4500 to verify the nearest office location. For same day service, you must apply in person before 2:00pm.) Additionally, a follow-up email was sent indicating a call was required once... read more
They changed our billing information for MUD 106 with no instructions on how to pay our bill online. Supposedly, you can register for the new site, buy you need a "security code" they say can be found on your bill. That's a lie. There is nothing on my bill that says "security code". I've tried calling customer service, but I have waited for them to answer the phone for over 10 minutes twice now. The system automatically hangs up on me after 10 minutes and 32 seconds! I guess my water is just going to be cut off, because now ... read more
Business response:
Mr. Hebert, My apologies. I responded to another review in error under your concern and apologize for the confusion. Unfortunately, it will not allow me to remove it. Your first bill generated on the new billing system will contain the security code. Please contact me directly at 281.902.0955 and I will be able to assist with a payment and the portal.
They changed our billing information for MUD 106 with no instructions on how to pay our bill online. Supposedly, you can register for the new site, buy you need a "security code" they say can be found on your bill. That's a lie. There is nothing on my bill that says "security code". I've tried calling customer service, but I have waited for them to answer the phone for over 10 minutes twice now. The system automatically hangs up on me after 10 minutes and 32 seconds! I guess my water is just going to be cut off, because now ... read more
Business response:
Mr. Hebert, My apologies. I responded to another review in error under your concern and apologize for the confusion. Unfortunately, it will not allow me to remove it. Your first bill generated on the new billing system will contain the security code. Please contact me directly at 281.902.0955 and I will be able to assist with a payment and the portal.
Inframark property management is the worst company I have ever dealt with, no one ever gets back with you it's hard to get to talk to somebody they all tell you to go to a portal online but you never hear anything back from I have spoken to four people that were supposed to be handling my issue and nothing over 6 months and nothing The property manager is absolutely the worst you could ever have she is rude ,professional she told me it is her job to fit her but in the chair in the office 40 hours a week that she is not respo... read more
Business response:
Good evening ****, Thank you for taking the time to share your experience. We sincerely regret to hear that your interactions with our team have not met your expectations. Please reach out to me directly at kelly.dixon@inframark.com and I will be happy to assist. Have a great evening. Sincerely, ***** *****, LCAM, CMCA, AMS, PCAM I Vice President of Client Services Submitted: 10/14/2025
Inframark property management is the worst company I have ever dealt with, no one ever gets back with you it's hard to get to talk to somebody they all tell you to go to a portal online but you never hear anything back from I have spoken to four people that were supposed to be handling my issue and nothing over 6 months and nothing The property manager is absolutely the worst you could ever have she is rude ,professional she told me it is her job to fit her but in the chair in the office 40 hours a week that she is not respo... read more
Business response:
Good evening ****, Thank you for taking the time to share your experience. We sincerely regret to hear that your interactions with our team have not met your expectations. Please reach out to me directly at kelly.dixon@inframark.com and I will be happy to assist. Have a great evening. Sincerely, ***** *****, LCAM, CMCA, AMS, PCAM I Vice President of Client Services Submitted: 10/14/2025
Frequently asked questions about Inframark
How is Inframark rated?
Inframark has a 3.2 star rating with 770 reviews.
When is Inframark open?
Inframark is open now. It will close at 6:00 p.m.