Isle Casino Hotel Bettendorf

Business response:

Thank you for your feedback. We’re sorry the casino smoking environment and access to dining impacted your experience. We understand this can be frustrating for non-smoking guests and have shared your comments with our team as we continue to look for ways to improve guest comfort. We appreciate you taking the time to share your concerns. 

Business response:

Thank you for your feedback. We apologize for the inconvenience caused by the air conditioning issue and have shared this with our maintenance team for review. We appreciate you letting us know and hope to provide a more comfortable stay in the future. 

Business response:

We’re sorry to hear about the issue with the shower head during your stay. This is certainly not the experience we strive to provide, and we apologize for the inconvenience. Your feedback has been shared with our maintenance team so it can be addressed promptly. Thank you for letting us know. 

Business response:

Thank you for leaving a review. We’re disappointed to see that your experience did not meet expectations. Without additional details, it’s hard for us to understand what could have been improved, but we welcome any feedback you’re willing to share. We hope for the chance to provide a better experience in the future. 

Business response:

Thank you for sharing your feedback with us. We’re glad to hear you enjoyed your stay, and we appreciate the opportunity to address your concern regarding resort fees. As a standard practice in the full‑service hotel industry, we provide several features within our facility. This is what your resort fee covers: swimming pool access, internet access, 24‑hour fitness center access, 1‑800 and local QC calls, in‑room coffee and bottled water (suites), as well as garage parking. Additionally, being a casino hotel, we also have a ... read more

Business response:

Dean, thank you for sharing. This information and your room number has been shared with housekeeping to be addressed. 

Business response:

Thank you for sharing your feedback. We’re truly sorry for the confusion and for the inconvenience you experienced when trying to reach us. To clarify, the total you saw at check‑in includes a $100 refundable deposit as well as a $15.67 resort fee, both of which are collected directly at the hotel and are not included in Expedia’s booking total. The deposit is returned at checkout, provided there are no incidental charges. We apologize for any misunderstanding and for the frustration this caused. Your comfort and clarity a... read more

Business response:

We’re very sorry for the issues with water pressure and hot water during your stay. Please note that a microwave is available 24/7 in our guest pantry for your convenience. Thank you for your feedback—we’ll work to improve. 

Business response:

We’re sorry for the issues you experienced. Your feedback is important, and we’re addressing these concerns to improve. We hope to welcome you back for a better stay.