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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Everything was well, thank you.
Business response:
We're happy to have you as a guest at the Isle and appreciate you taking the time to provide us with feedback from your visit. We're happy to hear you enjoyed your experience and hope to see you back at our new land-based casino again soon!
Great experience. Good people nice place!
Business response:
Now that's what we like to hear! Thanks for staying with us and taking the time to tell us about your visit. We hope to see you back again soon for another getaway.
Hotel was awesome. The dog next door barked all night. Casino guard was a jerk. We didn’t have our ID but did have our room key. He made us go back to our room to get IDs and then didn’t even look at them when we came back. He just looked at us with a condescending smirk.
We asked for a non smoking room and we got a room that stunk badly like smoke or something worse. Asked for a different room they refused to give us one. Asked for a refund they say that we would have to go through Orbitz! Will never stay there again and wouldn’t recommend
Business response:
Thank you for your review. We apologize your stay did not meet expectations.
Room was non smoking but had been a smoking floor for twenty years. It stunk. Housekeeping never came, garbage piled up in the hallway and by the elevators. Disgusting. Always had to ask for coffee, towels, and such. Won't go back.
Business response:
Thank you for your feedback. We sincerely apologize for your experience. We are very sorry about the odor in your room, the cleanliness issues in the hallways, and the lack of consistent housekeeping and amenities—this is not the standard we expect. Your concerns have been shared with our team so we can address them immediately. We appreciate you bringing this to our attention.
Pool was unavailable the entire day, not fun when traveling with kids.
Business response:
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the pool being unavailable during your stay, especially while traveling with children—we understand how disappointing that can be. Unfortunately, the closure was due to unexpected maintenance that required immediate attention to ensure the safety and proper operation of our facilities. While these situations are beyond our control, we always strive to communicate and resolve them as quickly as possible. We truly appreciate your understanding ... read more
Business response:
Thank you for your stay! We’re sorry we didn’t quite meet expectations this time. Even though you didn’t leave specific feedback, we truly value your rating and will continue working hard to improve the experience for all of our guests. We hope to have another opportunity to host you and provide a better stay in the future!
The shower in our room was a three stream trickle. Then, we discovered that the toilet would not fill back up with water in the tank so in order to flush we had to fill up the back of the tank with cups of water. When I went to the front desk to let them know they did not send anyone to fix it. We were told in the morning they could comp our stay but then said that they could not because we booked with a third party, we are hoping Expedia can make it right!
Business response:
Thank you for your feedback. We sincerely apologize for the shower and toilet issues you experienced. This is not the level of service we expect to provide. While third‑party bookings do limit direct compensation, we regret any confusion and inconvenience. Your comments have been shared with our maintenance and management teams for immediate review.
Business response:
Thank you for your feedback. We’re sorry to see that your experience didn’t meet expectations. Since no specific details were shared, we would truly appreciate the opportunity to learn more about what went wrong and how we can improve. Please feel free to reach out to us directly so we can address your concerns and work toward making things right. Your satisfaction is very important to us, and we’re committed to providing a better experience in the future.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 4 star rating with 7,889 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.