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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
The rooms never feel really clean. The vinyl was peeling off the two armchairs. We received one towel, one hand towel and one facecloth each for a three day stay. The trash was never emptied and the room never attended to. The newer North tower (you pay extra for) is just as neglected as the old South Tower now and I can't understand the price difference. Not nearly as nice as other casinos in the area. We found ourselves going elsewhere and only coming back to sleep. Disappointed!
Business response:
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. What you described falls far short of the standards we aim to provide, and we understand how disappointing this must have been—especially during a stay you expected to be comfortable and enjoyable. The issues you mentioned regarding cleanliness, room upkeep, and housekeeping service are not acceptable, and we will be addressing them directly with our team. We ... read more
Room was great it was the entrance staff at the casino. I won’t be staying here again for sure. She let me in I’m 62 no problem my second son is 26 no problem my third gets carded shows he is coming 24 with a Canadian drivers licence. Never had a problem we have been here every year since he was 21. She then makes him go get his passport and wants us to go back up and get ours. A pass port to get into a casino I asked she said yes all of you. I’m 62 I said really? She wouldn’t let us in so we went up stairs came back and com... read more
Business response:
Thank you so much for taking the time to share your experience. We’re truly sorry to hear that your evening was disrupted and that it left you feeling frustrated and disappointed—especially after so many years of visiting us. We absolutely understand how upsetting it must have been to be asked to retrieve passports when you were simply trying to enjoy a night out with your family. While your room experience was positive, it’s clear that the situation at the casino entrance overshadowed that, and we regret that deeply. Regard... read more
They kicked me off the winning slot machine at 3 am to change a cash box. Made me lose 400 having to get off while i was playing and the machine was hitting
Business response:
Thank you for sharing your experience, and we're truly sorry to hear about the disruption during your play. We understand how frustrating it must have been to be asked to leave a machine that was performing well, especially at such an early hour. While routine maintenance like cash box changes is necessary to ensure machine functionality and compliance, we strive to minimize the impact on our guests. Your feedback helps us identify areas where we can improve communication and timing to avoid interrupting active play.
Room was infested with ants and ventilation was not working properly and very load. Front desk personnel stated that they had heard from other guests with same problems. They were unable to offer me compensation because booked through Expedia. Expedia told me that the hotel wouldn’t compensate me so stuck with entire bill for horrible stay. Ridiculous!
Business response:
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you encountered during your stay. An ant infestation and malfunctioning ventilation are absolutely not the standards we strive to uphold, and I sincerely apologize for the discomfort and inconvenience this caused. It’s especially disappointing to hear that our front desk team acknowledged similar concerns from other guests and that you felt unsupported in resolving the matter. While third-party bookings can sometimes limit ou... read more
The room had a weird smell, the shower was gross, the beds were super uncomfortable and were very low to the ground.
spent two nights at the Isle. the room is very stylish, but the mattress is too soft and the pillows are too squishy.
Business response:
Thank you so much for your wonderful review! We're thrilled to hear you had an amazing time and enjoyed the room. We sincerely apologize for the issue with the mattress and appreciate you bringing it to our attention. Rest assured, we've forwarded your concern to the appropriate department for review.
We arrived early and went through the check in process when they said they have a room ready. But when it came time to sign they said there would be an additional charge for early check in. Nope
Business response:
Thank you for staying with us. I would like to sincerely apologize for your check-in experience. Please be assured that the team member who assisted you will be coached to ensure better service in the future. Additionally, I want to clarify that no early check-in fee was charged to your account. We truly hope you enjoyed the rest of your stay and look forward to welcoming you again.
I booked a non smoking room and our room smells like smoke. Terrible
Business response:
I'm truly sorry to hear about your experience. That’s certainly not the level of service we strive to provide, and I completely understand how disappointing this must have been for you. Please know that your concern is being taken seriously. I’ve forwarded the details to our housekeeping department so they can look into the matter and ensure it’s addressed promptly. Thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to provide you with a much better experience in the fu... read more
Room was ok in N Tower, except the walk in shower, which looked straight outta 1990. Crying for an update. Casino - all dealers at tables utilized (MIssissippi Stud/Ultimate Hold ‘Em) refused to interact. Only thing worse than losing is losing to a dealer with zero personality. Final note: Sports Book didn’t even have Thursday Night Football game on Prime! Actually had two bad college teams showing.
Business response:
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. We appreciate your comments regarding the walk-in shower in the North Tower and will pass this along your feedback. Regarding your experience at the casino tables, we strive to ensure our dealers are both professional and engaging, and we regret that this wasn’t reflected during your visit. Your feedback will be shared with our casino management team to help improve guest interactions. As for the Sports B... read more
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 4 star rating with 7,889 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.