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Isle of Capri Lula
- Casinos
- Lula, MS
About this business
Location details
777 Isle of Capri Pkwy, Lula, MS, 38644, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Clarksdale Juke Joint Festival Stay The hotel/casino was in the middle of nowhere, it was dated and in need of an update/renovation. Upon our arrival, and as soon as we walked into the lobby, the smell of smoke was overwhelming from the casino. And although we had a non-smoking room, once inside there was more than a faint smell of smoke in our room. Additionally, unlocking the door with our room card key was a "hit and miss" situation. Even after having the key replaced by the front desk, we still had to jiggle the card key... read more
Business response:
We appreciate you taking the time to write such a detailed review. We are happy to hear that your room was spotless as a clean room makes for a better stay. While there is nothing we can do about our location, we can make improvements to our service and food. Tasty food and great service is a must. We will be sure to pass along your feedback to make improvements for the future.
A Hotel 6 with a casino. The hotel is showing its age, carpet stained and the bedspread ripped. Only rooms available close to the Juke Joint Festival. Previously the hotel had provided shuttle service to the festival, but Management decided to cancel for 2016. I may have to drive a little further next year, as I will not be returning to this hotel. I will commend the hourly staff. They were happy to assist with any needs.
Business response:
Thanks for saying kind words about our hourly staff, they work so hard to make sure that our guests are always happy. We really appreciate you taking the time to share your thoughts with us. We will be sure to pass along your feedback about our rooms, Howard. A facelift to freshen up our rooms couldn't hurt.
NOT MUCH OF A ROOM CHECKED IN, TWO DAYS LATER CHECKED OUT. WAS THERE FOR A BLUES FESTIVLE IN CLARKSDALE 20 MILES AWAY.
Business response:
We hope that the Blues Festival was an absolute blast , James. Thank you for taking the time to share your thoughts with us. We really appreciate feedback as it allows us to pinpoint areas needed for improvement. In this instance, it would be our accommodations. We will be sure to make changes for better stays for guests.
what happened to the shuttle We came into town for the Juke Joint Festival. On an earlier website you had stated that you had a shuttle service to and from the festival. No such service was available. This was one of the drawers of us purchasing rooms with your Casino and we will not be back. There was no cab service after 9 p.m. this was a major inconvenience
Business response:
We want to ensure that all guests have a convenient and great stay while visiting us. We apologize for any inconvenience. We hope you still had fun gaming and dining with us, Tim. We will be sure to pass along your feedback about the shuttle and cab service. Thank you for taking the time to write a review.
Steer clear kids! The hotel was NO where near Tunica! In the middle of nowhere, and we thought we saw a dead body floating in the pond, but it was only trash. WHEW! The hotel smelled like smoke, with cigarette burns all in the carpet (yes was supposed to be a non smoking room). The restaurant buffet had been sitting out for hours,and there were signs everywhere about their water inspections!
Business response:
It sounds like your experience was not up to our standards, we are sorry to hear that your visit wasn't as expected. We have incredibly high standards for guest satisfaction. We appreciate you sharing your thoughts with us, we will be sure to pass them along in order to make our environment cleaner and more enjoyable.
Terrible Experience There was nothing good about my stay at the hotel. From the beginning, the cashier was rude, the reservation was booked wrong and offered no assistance with my handi-cap situation. By the time we got to our room, we were to tired to go to casino because it required us to walk completely around the hotel to get to casino and I am in a wheel chair and my companion has COPD. When we were ready for a shower, there was no running water to shower. We had to wait for maintenance to hook up the water.
BEWARE they charge you more than price on Hotels.c OUR stay was horrible I dont see us going back in the future. The manage argued with me for twenty minutes at check in stating that I had cancelled my booking when I hadnt then she over charged me on the room and I had to pay it and Hotels.com could not do anything about the over charge. They gave us a tiny room that was not the one that we had booked. Also, when we went to eat they waited twenty to thirty minutes to seat us even though they were not busy. I will NEVER be go... read more
Business response:
It makes us cringe to hear that your stay was not up to our standards. It's so important to us that all of our guests have a great time while staying with us. We appreciate you relaying your concerns to us. Our staff should never be anything other than courteous and helpful. We will be sure to address these concerns in order to make changes for the future.
Not all that THE SET UP WAS HORRIBLE IT WAS RAINING AND WE HAD NO HELP GETTING our LUGGAGE TO ROOM BELLMAN was no wAy to be found
Business response:
Hi Twalli, we want all of our guests to have the best time possible while staying with us. Our bellman was probably assisting another guest get their things inside. It's unfortunate to hear that it was raining when you needed help. We appreciate your feedback because it will allow us to make improvements for the future. Thanks for the review.
Frequently asked questions about Isle of Capri Lula
How is Isle of Capri Lula rated?
Isle of Capri Lula has a 3.4 star rating with 4,573 reviews.
When is Isle of Capri Lula open?
Isle of Capri Lula is closed now. It will open tomorrow at 12:00 p.m.