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Isle of Capri Lula
- Casinos
- Lula, MS
About this business
Location details
777 Isle of Capri Pkwy, Lula, MS, 38644, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
rude staff The staff at check in were rude and unfriendly. Then we were awakened this morning to the sound of children in the next room yelling and screaming and jumping around. I think their parents left them in the room alone because there was a no disturb sign on the door.
Business response:
Hello! Thank you for taking the time to provide us with feedback from your stay. We like to provide our guests with a great experience, and what you described is below our standards. We are passing along your review, and will use it to help us improve. Thank you!
My girlfriend and I went for a night while traveling to Oklahoma hoping to have a fun night at the casino before staying with family for the week. The room itself was ok but they couldn't get us a blow dryer that worked, no toothbrush, no lotion, and no toothpaste. We also had to call several times before they even picked up. We went down to the casino which was a nightmare. The staff was very unfriendly and very awkward playing table games because they were either rude or wouldn't talk or interact with anyone sitting at the... read more
Business response:
Hi Charlie, thank you for taking the time to provide us with your feedback. We focus on providing our guests with a great gaming and dining experience. From what you described, your experience fell below our standards. We are passing along your review as a guideline to help us improve. We will work to make improvements and hopefully earn back your business. Thank you!
Outdated casino and hotel The staff was rude. The slot machines were old and the table games were closed most of the time
Business response:
Hello! We appreciate you taking the time to provide us with your feedback from your visit with us. We value all of our guests, and focus on providing great customer service. The situation you described falls far below out standards. We are passing along your review in an effort to help us improve. Thank you!
Disappointing Bare bones amenities for an expensive rate. There was no printed information about the facility, restaurants, or casino!! In room coffee was awful and the pots were empty in the morning in the guest lounge area!!! GRRRRR.
Business response:
Hello! Thank you for taking the time to provide us with feedback from your visit. We have passed along your suggestions in an effort to improve so your next visit is a great one! Thank you.
Wrong place, wrong time! I would have picked a different date, had I known that approx 30% of their slot machines were not working.
Business response:
Hi there! Thanks for your review. We apologize for the inconenience. We sometimes rotate games to have fresh slots for our customers to play. We do hope you come back and give us another try!
The staff was so rude and disrespectful.
Business response:
Hi there, we appreciate you taking the time to tell us about your experience. Your feedback helps us ensure our guests are getting the best service while visiting our casino.
The room was prepaid in August. A hold was put on the card which caused an over limit charge on the account.
not satisfied Should install refrigerator in rooms and microwaves in room
Smells bad When we walked in the room smelled bad. The water tasted and smelled bad. We couldn't take a shower because it smelled so bad. We slept on top of the cover with our clothes on because the sheets smelled bad and had stains on them. We spoke to the staff and they told us we could leave but we were not getting a refund. The room was supposed to be $67 but I have been charged $117. Overall this was a bad night on our anniversary weekend.
Business response:
Hi there, thank you for taking the time to tell us about your experience with us. While some of our rooms are not as new as others, we always want to ensure that all of our guests have a comfortable stay and receive the best in customer service. We are currently working on making the necessary updates and improvement. Thank you.
Frequently asked questions about Isle of Capri Lula
How is Isle of Capri Lula rated?
Isle of Capri Lula has a 3.4 star rating with 4,469 reviews.
When is Isle of Capri Lula open?
Isle of Capri Lula is closed now. It will open at 12:00 p.m.