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Isle of Capri Lula
- Casinos
- Lula, MS
About this business
Location details
777 Isle of Capri Pkwy, Lula, MS, 38644, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Smoke house If you're a non smoker and would like a non smoking room perhaps on a non smoking floor, it won't happen. Why? Because they don't exist at this hotel. There's non smoking rooms of course but then two doors down are smoking rooms....hmmmm Please don't waste your time here unless you're in desperate need as I was.
Business response:
Hi Lacey, thank you for allowing us to host you at our property. We are always available to discuss our facilities. If you would like to speak to someone, please let us know do we can connect you with someone who can help. Thank you!
The hotel was fine but the casino really sucked. The machines were a constant loss, not even small rebounds to extend your play. The buffet was so so... We will not return.
Business response:
Hi Michael, thank you for visiting out property! We are committed to offering a competitive payback percentage based on the market, which is determined from a number of factors. We always make sure our paybacks are high. We hope you choose to visit again. Thanks!
Bad food. I stayed for two nights. I had read about roaches etc in other reviews. I saw no roaches or bugs. The room was clean. No issues for me on that point. It's a budget motel. The room is simple. Furniture is worn and old. That didn't bother though given the price. Bed was comfortable. Staff was nice. The wifi was TERRIBLE. Don't count on it being available. When there was connection, it was painfully slow. Total bust. The motel is in the middle of "no where". The food at the casino was horrible. It was several levels b... read more
Business response:
Thank you for allowing us to host you at our property. We are happy that you experienced our clean and comfortable rooms that our staff works so hard at creating. Our hardworking and friendly staff is something that we pride ourselves on. We have taken note of your feedback and will be sure to keep it in mind when making improvements. We value you as a guest and hope you choose to return again. Thanks!!
Rooms are so close u can hear neighbors clearly Took about 45 min for them to honor my Orbit reservation
Business response:
Thanks for staying with us and for taking the time to provide us with feedback from your visit! We're passing it along so we can work on improve our guests experience. Thank you!
Everything smelled like smoke I am from Helena and have moved away. We stayed at the Casino hotel for a wedding. I knew I wasn't going to a five star hotel. However I expect a non smoking room not to smell like cigarette smoke. No closet, no iron board. On the positive side the staff was very friendly and helpful. Check in was awkward.
Business response:
Thank you for taking the time to give us your feedback. We will make sure to take note and keep your experience in mind when making future improvements. We love to hear that you noticed our friendly customer service because it is something that we pride ourselves on. Despite your less than average rating, we sure hope that you come visit again soon!
Poor Accommodation For the rate they charge there should at least be a refrigerator and Microwave in the room. There was only one comfortable chair in the room. The hotel is in total disrepair and even the ice machine wasn't working. The buffet was horrible and charged $15.00, we only ate there once and looked for other options around town. The staff was very friendly and helpful.
Business response:
Hi Anita, we never like to hear about our guests having a negative experience, but we're glad you let us know. Your feedback will help ensure that current and future guests will receive the best service possible. We stress the importance of customer service to all of our employees and are happy to hear that you found the staff both friendly and helpful. We hope we get the opportunity to see you sometime again! Thank you.
Broke down beds Carpet was stained, beds were pretty worn down and uncomfortable
Business response:
Hi Fred, although some of our rooms are older than others we still demand cleanliness. Thank you for the feedback, we will keep this in mind when making improvements.
hope i dont have to go back there the nastiest room on the planet, the last room the moved us in was not even vaccumed. don want to have to go back
Business response:
Hello, Jim. We would like to thank you for bringing this to our attention. We are passing along your feedback, so we can work on improving our facilities. We hope you decide to give us a second chance in the future. Thank you!
Nasty Overall stay was horrible couldn't enjoy the room it was musty smelling and roaches I should've cancelled when I first walked in! Bathroom was nasty and soon as the sun came up we left,I will never go to that hotel ever even the hallways smell it was more like a transit hotel doors that was supposed to locked people had cans in the doors to keep them unlock and they have security bd that's a joke
Business response:
Hello, we would like to thank you for bringing this to our attention. Our goal is to provide a great experience for all of our guests. We are passing along your feedback so we can work on improving our facilities. Thank you!
Frequently asked questions about Isle of Capri Lula
How is Isle of Capri Lula rated?
Isle of Capri Lula has a 3.4 star rating with 4,573 reviews.
When is Isle of Capri Lula open?
Isle of Capri Lula is closed now. It will open tomorrow at 12:00 p.m.