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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great service! From start to finish, the process took 1 week to rollover a portion of my IRA to iTrust. They walked me through the whole process, answered all the questions, and alerted me as soon as the funds arrived. Overall, it was a great experience!
Business response:
Excellent service is what we strive for! Thank you, Brian!
Love your platform, Love your platform,
Business response:
Thank you for choosing us! Enjoy!
Right now I'm giving it 3 stars because… Right now I'm giving it 3 stars because I just opened a account with you guys which was very easy very efficient and the emails was always explained correctly so going forward in the near future I'll see how it goes Who knows it can work itself up to 4 to 5 stars thanks
Business response:
Hi Wanda, Thank you for your review. Please reach out to us if you have any additional questions or concerns.
Easy to use site. Easy to use site. Very impressive!
Business response:
That's what we strive for! Thank you, Michael!
Still waiting on my refer bonus Still waiting on my refer bonus. Thank you
Business response:
We appreciate your patience, Sherman! Thank you!
So happy phone support now… So happy to see phone support is now being offered. Tyson was very knowledgeable and able to answer my complicated question. Overall my experience with iTrustCapital has been positive and software is easy to use.
Business response:
We're so glad to hear about your awesome experience with Tyson! Thank you for choosing us! Please feel free to continue to call (562) 600-8437 if you need anything else in the future. The line is open 8AM-4PM PST.
They have disabled the ability to sell… They have disabled the ability to sell on their platform. They claim it’s a bug for everyone, but what function do they provide outside of the ability to transact with in an IRA. They were able to restore my account the next day. Confidence is shaken. Will have to see what the future holds.
Business response:
Hi Mark, We are sorry you had this experience. We promise to work hard to win back your confidence.
Mads Mason did a good job in resolving issue Mads Mason provided an excellent service in resolving my issue regarding contributions not shwoing up in the account. She went above and beyond to give a call back when we got disconnected. Timely updates on the case status were very helpful.
Business response:
Our CX team goes above and beyond, especially Mads! Thank you!
Problems with Contributing I decided to open up an IRA with iTrust because the company was recommended by several different trustworthy people. I was able to open an account fine, but the website does not seem user-friendly. My contribution for 2021 went through okay, but I've tried to contribute for 2022 and nothing has happened. I've made the request through the "Contribute" button several times, but there has been no response. I was able to start a transfer from another IRA that I have through another institution, and I d... read more
Business response:
We appreciate your patience, Nancy. Thank you!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,276 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 7:00 a.m.