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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
System down all weekend!! System down all weekend!!! Unacceptable
Business response:
Hi Thomas, We understand your frustration. All assets are safe. Logging in is currently restricted. More details here. https://itrustcapital.com/cms/july-31-service-update We appreciate your patience as we work diligently to get everything back to normal.
The site is crashed The site is crashed, the app is crashed and your boiler plate tweets are hollow. With Celsius Voyager and the others collapsing the lack of transparency is unacceptable
Business response:
Hi Hugh, We are sorry you feel this way. We create as much transparency as we can. It is also noteworthy that we are an IRA provider, and not a lending platform. Thank you for being a part of this community.
Happiness is iTrustCapital! I am so happy about opening my iTrust account where I can buy and trade my cryptos and not have to worry about taxes each year. It really gives me peace of mind.
Business response:
Thank you for choosing us, Karen!
Worst Company I’ve done business with. Worst Company I’ve done business with.. to many issues to list. They don’t want to fix anything, they just want to blame everybody else for there Inexperience
Business response:
Hi Mark, We are sorry you feel this way. Please let us know how we can be helpful moving forward.
Great concept, wish for more transparency. It is wonderful to have a place where you can benefit from the gains on cryptocurrency for retirement. I moved some of my retirement to iCapital so I could purchase Bitcoin, Eth, and some other popular coins. The move was mostly seemless, with a couple of minor things. Very little communication once the money was sent, it took more than a week to see the money in the account and only after I emailed. Unfortunately recent events with exchange bankruptcies have made me paranoid. I wou... read more
Business response:
Hi Erich, Thank you for this thoughtful feedback! Have you seen our new FAQ on this subject of transparency? Our digital asset storage providers undergo regular security and financial audits by external firms and have been awarded SOC 1 Type II and/or SOC 2 Type II certifications. https://help.itrustcapital.com/hc/en-us/articles/1500002060842-FAQ-How-are-my-crypto-assets-stored-and-secured- As for the multi-sig question, assets in your self-directed IRA on our platform may not be held in your personal wallet. IRS rules requi... read more
Your Rollover Process SUCKS!!! First, the rollover process was absolutely horrible. My check was mailed to you and received on a Wednesday morning, you said it would be processed after a 3day hold or something. well by Friday it still had not even been processed and the 3-day timer did not start. I didn't have access to my money for almost two weeks after you received it. I had two accounts a ROTH an a traditional, and the traditional was held up even longer and I was not able to start trading. the prices during that time wh... read more
Business response:
Hi Angel, We're sorry you feel this way. We will be adding the ability to set more than one Conditional Transaction in the very near future. We are continuously looking to improve our processes and procedures, and hope to win back your favor sooner than later. Thanks for being a member of our community.
Great service Great place to get into crypto! Very easy to use the website is awesome. You have multiple options for accounts . Questions are answered promptly!
Business response:
Thank you for choosing us, John! Enjoy!
Nothing Compares to Crypto No monthly fees with only 1% for trades, I like it. Every year hopefully I can put in the max amount because I believe crypto will outperform anything in the future even equities.
Business response:
Great insight, Allen! Thank you for choosing us!
If you don’t have a Roth IRA to trade… If you don’t have a Roth IRA to trade crypto tax-free you need to get one. I am pleasantly surprised I wish I did this a year ago.
Business response:
Thank you, Mac!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,359 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.