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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Website a headache setting up Website a headache setting up
Business response:
Hi Jon, We are sorry you had this experience. It looks like you had an issue with your DocuSign, which has since been resolved. We take the onboarding process very seriously and will ensure your next funding process is smoother. In general, please don’t hesitate to message us directly via Help.iTrustCapital.com or call us at (562) 600-8437 during regular business hours (8AM-4PM PST).
I truly trust itrust. I trusted myself to buy a tiny amount of crypto at a time when l was too embarrassed to tell my friends that l liked crypto. Back then, someone l never met helped me navigate my baby bitcoin. l recently transferred my humble Crypto IRA to itrust. l no longer have to pay for my Bitcoin custody or worry about security or storage. The nice young man who helped me a long time ago ended up working at itrust! With itrust, l am confident in the potential of good choices. l used to trust only myself, but now l ... read more
Business response:
Thank you for choosing us, Sydney! Have fun on the platform!
They lost my checks and when I emailed… They lost my checks and when I emailed them about it, they ghosted me. It took me over a month just to get someone to respond. They only responded because I reached out to them on Twitter on three separate occasions. They responded by admitting they had poor customer service and handled the situation unprofessionally. I would recommend this place to anyone.
Business response:
Hi Vic, Thanks for the feedback. We did our best to locate your check, but unfortunately were not able to recover it. We wish you the best of luck.
Very helpful Very helpful, even when I made mistakes. I sent the check to the wrong address. They figured it out quickly, and helped me correct it. I stopped payment and sent a new check. Eventually, both checks arrived and they quickly contacted me to confirm which check needed to be deposited. My funds were available a couple of days later and I was able to purchase Bitcoin.
Business response:
Excellent client experience is what we strive for! Thank you, Timothy!
Not trustworthy of your retirement! Terrible customer service at best. Perhaps even a scam company I opened a Roth IRA with them without too many issues last year but when I needed to rollover my 401k due to job change and it’s been a disaster. I was given the wrong address for my rollover amount and it’s been in limbo for 3 weeks from vanguard. I have contacted Itrust 8x (5 by phone, 3 through email) and today I finally got a straight answer. They said Vanguard has to put a stop order on my check and mail to a different add... read more
Business response:
Hi Lance, While we are glad that we were able to connect with you today to resolve this issue, we are terribly sorry that you had this experience. Thank you for continuing to be a part of our community.
Extremely bad customer service and… Extremely bad customer service and platform and HUGE GIANT transaction fees, I lost lot of my money in their fees. NEVER fix technical issues on time. Only invest if you WANT to LOSE your MONEY like I have in these fraudsters
Easy to open and fund your Roth IRA I opened up a Roth IRA and it was one of the easiest processes to do and funded it without any issues. The crypto choices are good and they just added a new feature where you can set limit orders in case you want to wait for it to go down more and then buy. They also sent me an iTrust Capital thermal mug that was so nice of them. Lastly, I wrote in and asked if they would consider making the min contribution of $1000 to $500 and they did implement this. This is a great company and I am 100... read more
Business response:
Thank you, Michael! Enjoy the platform!
Customer service is lousy. Customer service is lousy. I am still waiting for the tech department to get back to me regarding an issue.
Business response:
Hi Francisco, We were under the impression that we resolved your issue last week. We can have a member of our team reach out to you later today to re-address this.
Question - how to get service regarding pending funds? I've been reading the reviews about the great service at iTrust, and I'm wondering how I go about getting service at all. iTrust apparently cashed a check on April 22nd that was sent to them by my previous account holder, but the funds have been pending for all of that time. I wrote an email two days ago, but I've heard nothing back except a standard reply message. Do I need to schedule a call? Does that work better?
Business response:
Hi Nancy, Thank you so much for helping us resolve this for you. Your USD is now funded and available to transact!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,349 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.