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Jake n JOES Sports Grille - Braintree
- American
- Braintree, MA
About this business
Location details
551 John Mahar Hwy, Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:30 p.m. | |
| Tue | 11:30 a.m. to 11:30 p.m. | |
| Wed | 11:30 a.m. to 11:30 p.m. | |
| Thu | 11:30 a.m. to 12:30 a.m. | |
| Fri | 11:30 a.m. to 12:30 a.m. | |
| Sat | 11:30 a.m. to 12:30 a.m. | |
| Sun | 11:30 a.m. to 11:30 p.m. |
I reserved a high-top table through this app but when I arrived, I was seated in a booth against the wall, the worst location in the restaurant. I was told no high-top tables were available because other customers arrived before me. I’ve made the same reservation at this restaurant before without any issues. If restaurants don’t honor reserved table types, it defeats the purpose of using the app and shouldn’t be listed in this app as it undermines customer confidence in the reservation system
Business response:
Hi Mario, Thank you for leaving us with your honest feedback. I cannot apologize enough for not being able to get you in the appropriate seating you had requested. I completely understand your frustration and would be equally as frustrated. I would love to be able to make this up to you and have you in for future game days with some amazing seating and great food. Please feel free to contact the restaurant and ask for me anytime. I look forward to hearing from you and hopefully the opportunity to make this right by you. Best... read more
The restaurant was very cold. Cold air blowing from the vents above the booths along the walls. We were there to watch the Super Bowl and it was busy and lively as it should be, but had to watch it with coats on and still froze. It will keep me from going back.
Business response:
Linda, thank you for coming in on Super Bowl Sunday and for taking the time to share your feedback. We’re really sorry to hear that the restaurant felt cold during your visit—especially on such a big game day. That’s certainly not the comfortable experience we want for our guests. We understand how distracting that must have been, and we appreciate you bringing it to our attention. If you’re open to it, we’d value the chance to learn more. Please feel free to reach out to our GM, Mike Bernard directly. We hope you might cons... read more
Food was cold and bland. Next time will stick to apps and burgers.
Business response:
Thanks for the feedback, Rick. We're sorry to hear the food didn’t hit the mark this time — that’s not the experience we aim to deliver. We’re glad to hear you’ll give the apps and burgers a shot next time — they’re definitely guest favorites. We appreciate the honest review and look forward to the chance to serve you again!
My friends and I have been here for 10+ times this year. The food and service are generally good, however, the service was awful last night. There weren’t a lot of ppl and I had to be honest that we sat there for 15+ mins before someone came over and asked about the drink which was fine as we weren’t in a hurry. We had to wait another 20+ mins to let the waitress know we’d like to order food. The worst part (particularly in a sport bar) we had to do was to ask multiple times for another round of drink!!! 4 of us were there w... read more
Business response:
Good Morning Ryan, Thank you for taking the time to leave us with your feedback from your visit on Saturday. I am terribly sorry for the poor service you received during your visit and I will be sure to use your review as a coaching point for our team. There is absolutely no excuse for this big of a miss. If you are available to chat offline a bit more about your experience, I would be happy to try and make this up to you to win back your trust. I can assure you that this is not the typical Saturday night out we strive to de... read more
Went here as they had gluten free options and the food was horrible. Way too much money for very low quality food. Service was poor, our food took a long time to come out. Would not recommend this restaurant.
Business response:
Hi Nicole, My names Mike Bernard, I am the General Manager over here at Jake N Joes Braintree. I wanted to reach out to you personally but was unable to locate any phone number associated with the booking. I would like to apologize for the overall poor experience you had dining in with us. I can assure you this sounds like a one off situation and I would be happy to make it up to you. If you would not mind shooting me an email , I'd love to chat with you offline and make this right for you!! I look forward to hearing from yo... read more
My husband ordered the rigatoni there was not enough cream sauce and it was a small portion. I ordered the shrimp and avocado. The shrimp was overcooked tasted like rubber. It was tasteless and the order also came with green beans. There was more green beans on the dish than any rice or shrimp it was disgusting.
Over-priced entrees, $20 for a chicken quesadilla with no sides is wild. Kids meal for $10 is 2 chicken tenders and a side of rice. On the day we went, server didn't put in one of the 7 meals for our party, so their food came out 20 minutes after the rest of the table. Server never came and checked our table after the initial food order was placed, only after getting her attention to get the check did she come back. Rest of the time she was chatting with other servers. Would not recommend this restaurant, unless you're getti... read more
Business response:
Good Afternoon Rick, My name is Michael Bernard and I am the General Manager here in Braintree. I wanted to reach out directly and apologize for the poor experience you had on Sunday. We clearly dropped the ball on your parties service and I will make sure to pass this feedback along to our service team. It is our goal to ensure that every guest leaves satisfied and wanting to revisit us. If you could provide me with your email, I'd like to gather a bit more info about your visit and make this visit up to you. I would love t... read more
Disappointed. I ordered the Grilled Cheese & Tomato Bisque. It clearly says that it comes with a side of fries or tater tots etc. I was told it didn't and was charged 6.95 for the fries. The tomato bisque was acidic and strangely thick. The margarita flatbread was embarrassing and looked like a frozen pizza. On top of it I ordered a small beer and was charged for a large.
Business response:
Good Evening Matt, Thank you for taking the time to review us. Feedback is valuable to improving and can provide a reminder of always striving towards excellence. Its unfortunate you did not have a great experience and we did not meet both of our expectations. I would have loved to remedy this in the moment, and got it right the first time, since the last thing we want is a guest leaving unsatisfied. I'm confident we can use this as a tool to raise the bar next time, and hope you visit us soon!
Do not waste your money. This is overpriced grill food that made 3 of my family members ill. It was gross.
Frequently asked questions about Jake n JOES Sports Grille - Braintree
How is Jake n JOES Sports Grille - Braintree rated?
Jake n JOES Sports Grille - Braintree has a 4.2 star rating with 1,782 reviews.
When is Jake n JOES Sports Grille - Braintree open?
Jake n JOES Sports Grille - Braintree is open now. It will close at 11:30 p.m.