Jake n JOES Sports Grille - Waltham

Business response:

Thank you for the fantastic 5-star review! We're thrilled to be considered one of your favorite restaurants. It's wonderful to hear that you consistently enjoy our food and receive excellent service at Jake n JOES. Our team works hard to ensure every guest has a great dining experience, and your feedback is a testament to their efforts. We look forward to continuing to provide you with the quality food and service you've come to expect from us. See you again soon! 

Business response:

Thank you for sharing your feedback about your recent visit to Jake n JOES. We're glad to hear that you enjoyed the food, but we are concerned about the issue you mentioned regarding the billing. It's important to us that every aspect of your experience, including payment, is handled accurately and transparently. We sincerely apologize for any confusion or inconvenience caused by the billing discrepancy. It's certainly not our standard practice, and we take such matters seriously. We would like to look into this issue furthe... read more

Business response:

Stephen, thank you for your feedback and the 3-star rating for our Waltham location. We're sorry to hear that the music volume impacted your ability to comfortably converse. Creating an enjoyable atmosphere for all our guests is important to us, and we certainly don't want the music to be a hindrance. We appreciate you bringing this to our attention and will look into adjusting the volume levels to ensure a more pleasant dining experience for everyone. We hope to have the opportunity to welcome you back for a better experien... read more

Business response:

Hi Ralph, Thank you so much for the 5-star rating and for highlighting the wonderful service you received from Seamus, Laura, and our manager! We're delighted to hear that their attentiveness contributed to a great night at Jake n JOES. Our team is dedicated to making every visit memorable, and it's feedback like yours that keeps us motivated. We can't wait to welcome you back for another fantastic experience! 

Business response:

Thank you for taking the time to review Jake n JOES, Englishdude. We appreciate your kind words and are delighted to know that you enjoyed your experience with us! Our goal is to ensure a cozy atmosphere where patrons can enjoy good bar food and a few beers while watching their favorite game. We look forward to welcoming you back soon and thank you again for your support! 

Business response:

Thanks so much for choosing Jake n JOES! We are so excited to hear you and your friends have made it your go-to place. At Jake n JOES, we like to keep it loud and lively as we believe that just makes the fun even better. Our friendly staff is always gonna make sure all our customers are having a great time while following the safety regulations at all times. We are truly humbled by your 5 stars and look forward to welcoming you back soon! 

Business response:

Thank you for taking the time to review Jake n JOES, LindsayG! We apologize that your meal was slow due to the college football game. We appreciate your kind words about our food - we strive to provide tasty dishes each and every time. We are very appreciative of your comments about our friendly waiter and commend them on their excellent customer service. Thank you for dining with us - we hope you visit us again soon! 

Business response:

Thank you for dining with us at Jake n JOES, Jessmondo1. We are so glad to hear that all five of you enjoyed your meals and we appreciate the compliments on your waiter’s exceptional service. It’s great that no matter where you’re coming from - Framingham, Long Island or Manhattan - we received such a kind review! We hope to see you back again soon and please let us know if there is anything else we can do make your next visit even more enjoyable. Thanks again for visiting Jake n JOES! 

Business response:

Hi Carol, thank you for your 5-star review of Jake n JOES! We are delighted to hear that you had an enjoyable experience during your last visit with us, and especially thrilled to note that your server provided you with excellent service. At Jake n JOES, we take great care in offering our guests good value and quality in all aspects of their visit. We hope to welcome you back soon for another outstanding dinner with friends. Have a great day!