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Jandy APURE35 AquaPure Ei for 35,000 Gallons
About this business
Very disappointed. Look elsewhere for a salt chlorinator Had this unit installed when pool constructed in August of 2014. Small pool and light use of the unit. Stopped working and had to have the unit replaced in 1.5 seasons. Should be marketed as a disposable piece of equipment. Single use only ( as in one season). Very disappointed . Look elsewhere for a salt chlorinator.
Business response:
Zodiac Pool Systems says: Dear Vi17, We are very sorry to hear about your experience with the AquaPure Ei salt water chlorinator. We'd like to speak with you directly to learn more about the issue. Would you please email us at feedback@zodiac.com with your contact information? Once we hear from you, we will contact you to discuss this further. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
I have this system in my 11k pool for 2 ... I have this system in my 11k pool for 2 years and give me problems. Leaks around the pipe, cells inside to deteriorate after the 1st year by 2nd year it had stopped working. I am handy so I got it to work, but still leaks. Spend more money and not on this unit.
Business response:
Zodiac Pool Systems says: Dear Eduardo, We are very sorry to see that your Zodiac APURE35 AquaPure Ei Series Electronic Salt Water Chlorine Generator has experienced some issues. That isn't something that we take lightly, and we would appreciate the opportunity to speak with you about it. Can you contact me directly at polarispool1@gmail.com with your contact information? Thank you, Julie Polaris
DO NOT BUY DO NOT BUY. I purchased mine last year about this time. It worked for about 6 months (during winter) and never worked again. I called Jandy, and they gave me the song and dance about contacting a dealer - no thank you. If you will not stand by your product, I will never recommend you. Flawed design, dismal customer support, avoid at all cost.
Business response:
Zodiac Pool Systems says: Hi Michael, We are very sorry to see that you have experienced problems with your Zodiac APURE35 AquaPure Ei Series Electronic Salt Water Chlorine Generator. We'd like to hear from you to see how we can help. Can you contact me directly at polarispool1@gmail.com with your contact information? Thank you, Julie Polaris
Dead unit after 1.5 yrs and little help from Jandy/Zodiac I would not recommend this product to anyone. I purchased one last year and it stopped working after light use for a season and a half. The unit died completely, without warning. The troubleshooting guide in the manual was pretty much useless - i.e. make sure it's plugged in. Tech support at Jandy/Zodiac was also not helpful - just out of warranty so we can't help you at all. They gave me a list of local servicers, none of which I have been able to reach. Since I was ... read more
Business response:
Zodiac Pool Systems says: Dear Lisa, We are very sorry to hear about your experience with the AquaPure Ei system and apologize for the delay in responding to this review. Please contact us at your earliest convenience with an update on your current status with the product and your contact information by sending us an email at feedback@zodiac.com. Thank you, and again, we apologize for your experience with the product. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
One Star Worked for about 18 months and failed. No display. PCB problem.
Leaks constantlu I had the system installed by a professional pool company last year on my 12000 gallon inground pool. It works well but does tend to over-chlorinate even at the lowest level. My main problem is trying to get it to stop leaking water around the pipes where the cell is located. The company that installed it says that the leak problem is inherent with this system. I now realize that I should have paid a little more to get a better salt water system.
Doesn't work well with variable speed pumps This product has a nice industrial design, but poor UI and cell design. The issue is you need high water flow rate for the system to work. I first installed with 50mm piping on a 3 speed pump. On medium and low speed, the gas made by the cell collects in the top of the cell until eventually the low flow sensor triggers and stops the pump. I changed to 40mm pipe to increase the flow rate. It would then work on high and medium speeds, but not low speed, which is a real pain because I... read more
handy enough for this researched all salt systems, this one cost more for size of pool and I wanted 240 volts.(TWO WIRE HOCK-UM UP, THREE WIRE SCREW-UM UP) less AMPS. no cutting into piping. drill two holes, lightly sand area and install cell. my piping 1 1/2'. installed and making salt in an hour. reason so long added 20 40pd bags of pool salt. no need for flow switch, in use for 3 weeks and pool looks great, no chlorine taste, and have added zero chemicals. temperature has beeb in the 100's for a week. I can not agree with... read more
Poor duty cycle control snap-together design over 1.5" pvc has slow leak, Chlorinator 20% lowest duty cycle over chlorinates a 16K gallon pool. Stop watch check shows the 20% setting is not accurate, closer to 40%. Firmware on LED's is confusing, *, **, ***, ****, ***** is obvious but not used. Plastic no rust housing, but steel screws and steel mounting bracket are rusting in < 2 months. Customer help -- once they sence your a DYI homeowner their answer to their deficiencies is "call a professional installer". Sorry Jandy, ... read more
Frequently asked questions about Jandy APURE35 AquaPure Ei for 35,000 Gallons
How is Jandy APURE35 AquaPure Ei for 35,000 Gallons rated?
Jandy APURE35 AquaPure Ei for 35,000 Gallons has a 3.4 star rating with 48 reviews.
When is Jandy APURE35 AquaPure Ei for 35,000 Gallons open?
Jandy APURE35 AquaPure Ei for 35,000 Gallons is open now. It will close at 6:00 p.m.