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JOEY Aventura
- Restaurants
- Miami, FL
About this business
Location details
19505 Biscayne Blvd, Suite 1150, Miami, FL, 33180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
When we showed up to our reservation we were told the kitchen was closed. You shouldn’t allow reservations to be made if you aren’t serving anymore!
Business response:
Hi Karla, My sincerest apologies that this was your experience! It does not line up with our standards of service. I would love the opportunity to invite you and your Guest back in for a redo experience. Please reach out to me at a time that works best for you so I can coordinate your upcoming reservation. Danielle Parks JOEY Aventura dparks@joeyrestaurants.com
Kids chicken tenders didn’t come out cooked all the way
Business response:
Hi Danielle, I have shared this feedback with our Chef team! We sincerely apologize for this experience as it clearly falls below yours, and our standards. I would love the opportunity to get you and your family back in for another experience. Please reach out at your earliest convenience so I can coordinate a reservation for you. Danielle Parks JOEY Aventura dparks@joeyrestaurantscom
We had table for 5 reservation. When we were being seated my wife pulls out her chair and it had a large clump of hair we showed the girl seating us and she switched chairs. Then we order sparkling water for table and the waitress brought dirty glasses my wife had to ask for clean glasses. Everything we ordered from menu was sweet. This place won't last long at the mall. Good luck but I won't be giving it a second try.
Business response:
Hi there, Thank you for taking the time to leave this feedback. We clearly missed the mark in delivering yours, and our standard for a great experience. I can appreciate your hesitancy in giving us a second try but would be grateful if given the opportunity. Please reach out to me at a time that works best for you as I would love to connect and coordinate something for a future visit. Danielle Parks JOEY Aventura dparks@joeyrestaurantscom
Our table was not ready when we arrived. Once seated, there was a long wait before our service came. Our food came out late and was no longer hot. It was just a very underwhelming experience especially after experiencing great service at the Dallas, TX location.
Business response:
Hi Gabriel, Thank you for leaving us your feedback. I would love the opportunity to discuss your experience further to better understand our missings and prevent future incidents from occurring. Consistency across brand is very important to us and it is clear that we missed the mark during your experience. If there is a time that works best for you to connect, please reach out to me personally. Danielle Parks JOEY Aventura dparks@joeyrestaurantscom
Yesterday was not my best experience at joeys! I’ve been to about 3 of them in different cities and the service was terrible! I waited almost 20 when switching tables for the new server to come and when giving the menus to check for drinks didn’t get a return from him until after 20 mins again!
Business response:
Hi Marcela, Thank you for taking the time to share about your experience. It is clear that there were many opportunities in your service. Your feedback is valuable to us and I'd love the opportunity to discuss things further at a time that's convenient to you. Please do not hesitate to reach out. Danielle Parks JOEY Aventura
It's always unfortunate when the service lets down the exceptional food being produced in the kitchen. We had dinner early on a Monday, thus it was about as quiet and calm as a functioning restaurant can get. Our server was a very nice guy but an extremely weak server. He required reminders, multiple reminders, to grab drinks or bring condiments. No sense of urgency whatsoever. Burger was cold by the time the mayo (which was articulated during the order and requested twice!) arrived. There seemed to be adequate staffing leve... read more
Business response:
Hi Joe, We thank you for your thoughtful feedback. While it seems you appreciated the care level from your server, it is clear he was missing on some technical components that would have made your experience better. We truly value your feedback and will use this to impact our Partners. We would love the opportunity to have you dine with us again in the future! Please reach out to me personally and I'd love to set you up with a reservation. Danielle Parks JOEY Aventura
The food service was delayed because of the lack of ingredient for the salad. Ambiance was okay, audio system lacked balance and was a bit loud and harsh at times. Beautiful building, I wish the service and food was as well.
Business response:
Hi James! Thank you for leaving your feedback. We will use this to improve training moving forward. We would love to get you back in sometime soon if there is a time that works best for you. Please don't hesitate to reach out, Peyton Gelston
Our food was fair at best. Server was amazing though
Business response:
Hi Nancy, Thank you for taking the time to leave your feedback. It is clear we missed the mark on delivering an amazing experience for you and your Guests. I would love the opportunity to discuss things further with you at your earliest convenience! Please do not hesitate to reach out. Danielle Parks JOEY Aventura
We were overcharged by $150 for 4 items we did not order.
Business response:
Hello, We're truly sorry to hear about your recent experience at JOEY Aventura. It's disappointing to know you were overcharged, and we understand how frustrating that can be! We strive to provide the best value to our customers and it's clear we missed the mark this time. We appreciate your feedback and will take it into account as we continually work to improve our services. Please reach out to me at your earliest convenience so we can look into this issue immediately! Best, Danielle Parks
Frequently asked questions about JOEY Aventura
How is JOEY Aventura rated?
JOEY Aventura has a 4.8 star rating with 5,593 reviews.
When is JOEY Aventura open?
JOEY Aventura is closed now. It will open at 11:00 a.m.