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JOEY Burrard
- Restaurants
- Vancouver, BC
About this business
Location details
820 Burrard St, Vancouver, Vancouver, BC, V6Z 1X9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 1:00 a.m. |
Wait too long for food. Other than too slow, everything is fine.
Business response:
Thank you for taking the time to share your feedback with us. While I’m very happy to hear you enjoyed the rest of your experience, I sincerely apologize that the pace of service and timing of your food fell short during your visit. We know how important timing is to the overall dining experience, and I completely understand how frustrating long wait times can be. Your feedback is incredibly valuable and has been shared with our team so we can continue improving our execution during busy periods. I’d really appreciate the ... read more
Business response:
Your positive feedback is greatly appreciated. Thank you for taking the time to share your experience with us, Julia. Georgia Malamas Guest Service Lead JOEY Burrard
The food and the service were excellent. We were not rushed at all even though we ended up being there longer than even we expected.
Business response:
Thank you for taking the time to share your experience with us, Luana. We're glad to hear that you enjoyed the food and service at JOEY Burrard. Your feedback is greatly appreciated. Georgia Malamas Guest Service Lead JOEY Burrard
Business response:
We're absolutely thrilled to hear that you had a great experience at JOEY Burrard, Andrea! Thank you for sharing your feedback! Georgia Malamas Guest Service Lead JOEY Burrard
Not thrilled with the service. My drink order couldn’t be made; we were 5 but only 4 of us were sat initially- when 5th person arrived, no menu was given to her. In general, not a great experience service wise.
Business response:
Hello, Thank you for taking the time to share your experience with us. I’m very sorry to hear that your visit was disappointing from a service standpoint. I understand how frustrating it would have been for your drink order not to be fulfilled and for your full party not to be properly accommodated upon arrival, including menus not being provided to all guests right away. That’s not the standard we expect from our team, and I can absolutely appreciate how that would have impacted your overall experience. I’ve shared your ... read more
Business response:
Thank you for taking the time to share your positive experience at JOEY Burrard, Raoul. We deeply cherish your feedback! Georgia Malamas Guest Service Lead JOEY Burrard
My parents were in-town visiting staying at the Sheraton down the street, so this was conveniently nearby. I made a reservation but didn't realize I made it for 2 people instead of 3. Kelsey (I think) sat us at our table but she didn't make any sort of fuss or comment about my mistake, I only realized after-the-fact when looking at my email later. So I appreciate that we were accommodated without any delay! Food was great and service was snappy. I guess the noise was a bit loud but that might be more due to my parents being... read more
Business response:
We're overjoyed to hear that you enjoyed your experience at JOEY Burrard, Mark! Thank you for taking the time to share your experience! Georgia Malamas Guest Service Lead JOEY Burrard
Business response:
Thank you for your positive feedback, Robert. We appreciate your 5-star review! Georgia Malamas Guest Service Lead JOEY Burrard
The food was excellent and the staff were cheerful. However the rats climbing on the patio tables and chairs was very alarming. We were seated indoors but my friend noticed them. I mentioned it to the waitress but they were aware of it which seems like a serious health violation! Despite the good food and friendly staff I would not return due to the rate infestation.
Business response:
Hi Noreen, Thank you for taking the time to share your feedback with us. While I’m very happy to hear you enjoyed the food and found our team cheerful and welcoming, I am truly sorry to hear about your experience regarding your late night visit. While I understand you were seated indoors and observing the situation from inside the restaurant, I completely understand how alarming and uncomfortable that would have been to witness. While our patio was shut down as this was happening, and we truly appreciate you bringing it to... read more
Frequently asked questions about JOEY Burrard
How is JOEY Burrard rated?
JOEY Burrard has a 4.7 star rating with 14,129 reviews.
When is JOEY Burrard open?
JOEY Burrard is open now. It will close tomorrow at 1:00 a.m.