This profile has been claimed by the business owner or representative.
JOEY Burrard
- Restaurants
- Vancouver, BC
About this business
Location details
820 Burrard St, Vancouver, Vancouver, BC, V6Z 1X9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 1:00 a.m. |
The food was delicious. The service was atrocious, but the restaurant manager was fantastic. Our appetizers arrived at the same time as our main course. Our drinks took forever. The GM provided us with a free dessert and ended up comping our appetizers. She comped my wife a glass of wine and I thought she was doing the same for me with a margarita. I was wrong. I ended up paying for the drink, but we still appreciated the GM’ s effort to make up for the waiter’ s ineptness.
Business response:
Hi Patrick, My name is Kelsey Bryant, and I'm the Guest Services Manager at JOEY Burrard. Thank you for taking the time to share your feedback. While I'm so glad to hear you enjoyed the food, I'm truly sorry that the service didn't reflect the standard we strive to provide. Waiting on drinks, having your appetizers arrive with your entrées, and feeling let down by the overall service would certainly take away from the experience. I also appreciate your kind words about our shift leader. I'm glad they were able to step in ... read more
Business response:
HI Yoshiaki! Thank you for your 4-star review! We're so glad you chose to dine with us and appreciate you taking the time to share your rating. We hope to have the opportunity to welcome you back soon and turn your next visit into a 5-star experience. Kelsey Bryant Guest Service Manager JOEY Burrard
We caught a FIFA game while we were there and honestly, the whole experience was perfect for it — lively atmosphere, great service, and food that didn't disappoint. The vibe was buzzing without being chaotic, and everything just worked. Already planning our next visit.
We reserved a high top, had to wait 15mins for our reservation, to then be sat outside. For some reason everyone that arrived after us were given blankets to keep warm, not us. Food was great, servings are small. Waitress was kind. Overall, I’d likely rather Uber or Dash the food to avoid going in person.
We had a great time at Joey Burrard. our server Ada was super attentive and kind. She made the experience wonderful and I can’t wait to come back. The drinks are delicious, especially the Bellini which is better than cactus nowadays. The food is delicious. I can’t recommend the gyoza, guac and chips and lettuce wraps enough.
Food and drinks are delicious. Our server Oliver and manager Christa were wonderful. Highly recommend.
Business response:
We're utterly delighted to hear that you enjoyed the food and drinks at JOEY Burrard. Thank you for highlighting the excellent service provided by Oliver and Christa. Georgia Malamas Guest Service Lead JOEY Burrard
Frequently asked questions about JOEY Burrard
How is JOEY Burrard rated?
JOEY Burrard has a 4.7 star rating with 14,773 reviews.
When is JOEY Burrard open?
JOEY Burrard is open now. It will close tomorrow at 1:00 a.m.