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JOEY Burrard
- Restaurants
- Vancouver, BC
About this business
Location details
820 Burrard St, Vancouver, Vancouver, BC, V6Z 1X9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 1:00 a.m. |
The food was delicious. The service was atrocious, but the restaurant manager was fantastic. Our appetizers arrived at the same time as our main course. Our drinks took forever. The GM provided us with a free dessert and ended up comping our appetizers. She comped my wife a glass of wine and I thought she was doing the same for me with a margarita. I was wrong. I ended up paying for the drink, but we still appreciated the GM’ s effort to make up for the waiter’ s ineptness.
Business response:
Hi Patrick, My name is Kelsey Bryant, and I'm the Guest Services Manager at JOEY Burrard. Thank you for taking the time to share your feedback. While I'm so glad to hear you enjoyed the food, I'm truly sorry that the service didn't reflect the standard we strive to provide. Waiting on drinks, having your appetizers arrive with your entrées, and feeling let down by the overall service would certainly take away from the experience. I also appreciate your kind words about our shift leader. I'm glad they were able to step in ... read more
Business response:
HI Yoshiaki! Thank you for your 4-star review! We're so glad you chose to dine with us and appreciate you taking the time to share your rating. We hope to have the opportunity to welcome you back soon and turn your next visit into a 5-star experience. Kelsey Bryant Guest Service Manager JOEY Burrard
Business response:
We're absolutely thrilled to hear about your positive experience at JOEY Burrard, Scott! Thank you for sharing your feedback. Georgia Malamas Guest Service Lead JOEY Burrard
We caught a FIFA game while we were there and honestly, the whole experience was perfect for it — lively atmosphere, great service, and food that didn't disappoint. The vibe was buzzing without being chaotic, and everything just worked. Already planning our next visit.
Business response:
We're delighted to hear about your positive experience at JOEY Burrard! Thank you for sharing your feedback. Georgia Malamas Guest Service Lead JOEY Burrard
We reserved a high top, had to wait 15mins for our reservation, to then be sat outside. For some reason everyone that arrived after us were given blankets to keep warm, not us. Food was great, servings are small. Waitress was kind. Overall, I’d likely rather Uber or Dash the food to avoid going in person.
Business response:
Hi Alisha, Thank you for taking the time to share your feedback. I'm sorry to hear that your visit didn't meet your expectations. Waiting beyond your reservation time, being seated somewhere different than expected, and not receiving the same level of comfort and attention as other guests is certainly not the experience we strive to provide. I'm glad to hear you enjoyed the food and that your server was kind. I've reached out to you directly via email in the hopes of finding a solution and making things right. Thank you aga... read more
We had a great time at Joey Burrard. our server Ada was super attentive and kind. She made the experience wonderful and I can’t wait to come back. The drinks are delicious, especially the Bellini which is better than cactus nowadays. The food is delicious. I can’t recommend the gyoza, guac and chips and lettuce wraps enough.
Business response:
We are privileged to hear about your wonderful experience at JOEY Burrard. Thank you for your kind words and we look forward to welcoming you back soon! Georgia Malamas Guest Service Lead JOEY Burrard
Food and drinks are delicious. Our server Oliver and manager Christa were wonderful. Highly recommend.
Business response:
We're utterly delighted to hear that you enjoyed the food and drinks at JOEY Burrard. Thank you for highlighting the excellent service provided by Oliver and Christa. Georgia Malamas Guest Service Lead JOEY Burrard
A little busy/wait to go in, but worth the wait once in.
Business response:
We're honored to hear that you found it worth the wait once inside. Thank you for your feedback! Georgia Malamas Guest Service Lead JOEY Burrard
Very smiley waitress was a delight, and service was quick and efficient
Business response:
Thank you for your wonderful feedback. Very smiley service and quick efficiency are what we aim for at JOEY Burrard. Georgia Malamas Guest Service Lead JOEY Burrard
Frequently asked questions about JOEY Burrard
How is JOEY Burrard rated?
JOEY Burrard has a 4.7 star rating with 14,901 reviews.
When is JOEY Burrard open?
JOEY Burrard is closed now. It will open at 11:00 a.m.