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JOEY Coquitlam
- Restaurants
- Coquitlam, BC
About this business
Location details
550 Lougheed Hwy, Coquitlam, Coquitlam, BC, V3K 3S3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to Midnight |
This critique deals with manager and server communication and the misleading advertising on the menu regarding happy hour. The cost of the meals purchased were appropriate and the food was great. The issues I have deal with being asked by the manager if my party was celebrating to which he was told we were. At the conclusion of the meal after desert was served and the bill was being paid the server asked if we were celebrating anything. We told her we were. She gave a patronizing “oh I wish you had told me, I would have d... read more
Business response:
Hi Jennifer , Thank you for taking the time to leave us a rating. We take feedback very seriously and want to know where we missed the mark to ensure an outstanding experience for your next visit. If you could email me at cmarshall@joeyrestaurantscom, I would like to discuss your experience with us further. We look forward to hearing from you soon, Charlotte Marshall General Manager
Wanted happy hour tempura shrimp-cannot get them unless you’re seated on the patio or the lounge! STUPID!!!!!
Business response:
Hi Trish ! Thank you for the review! We are happy to hear we hit the mark for you. We look forward to seeing you again soon! Best, JOEY Restaurant Group
Had reservations for early dining and taken right to our table. Appetizers which were excellent, brought immediately. Then, it all fell apart! We noticed that the people beside us who had arrived after us received a complimentary dessert without receiving their main course. Much laughter between the manager and the tablemates. We then received an order of garlic bread, but no main course. Meanwhile, the table, who had come in after us, had now received their main course while we still waited! We signalled the waitress ... read more
Business response:
Hi Toddb , Thank you for taking the time to leave us a rating. We take feedback very seriously and want to know where we missed the mark to ensure an outstanding experience for your next visit. If you could email me at cmarshall@joeyrestaurantscom, I would like to discuss your experience with us further. We look forward to hearing from you soon, Charlotte Marshall General Manager
The service was fine, except when we were getting the bill, took almost 20mins. The burger I had was too salty, even the bacon was extremely salty.
Business response:
Hi Marvin, We are sorry that we missed the mark for you on your food and slow service. We would be honoured to have the opportunity to make it up to you if you are open to it. All the best, JOEY Coquitlam
We found this to be a an extremely expensive experience for a very underwhelming experience. Our service was decent, she was nice enough but seemed quite disconnected to our experience. Very little recognition or offer around my mom’s birthday. Food portions were shockingly small considering the price point. My son’s meal was so salty it was nearly not edible. Also despite making a reservation we were seated in a back corner of the bar near the bar door which was quite noisy and didn’t lend to our hope of a nice intimate exp... read more
Business response:
Hi Andrea, We are very regretful to hear about your experience. We would appreciate the opportunity to make it up to you if you are welcome to the idea. All the best, JOEY Coquitlam
Everything was great except it was very noisy from full restaurant to screaming baby for over 20 minutes. They let the baby scream and didn’t take the baby outside to calm down or distract the baby. I have grandchildren, I get babies.
Business response:
Hi Kerri, Thank you so much for the 5 stars and kind words—we’re thrilled to hear that everything was great overall! We truly appreciate your understanding when it comes to the challenges of dining with little ones (grandparents really do get it!). That said, we’re sorry the noise impacted your experience. We hope to welcome you back soon! All the best, JOEY Coquitlam
I have to say that I have gone to Joey’s all over (Canada and US). I like taking customers there for the consistency in food and service. It’s always a predictable experience. I knew things weren’t going to go well when we seated in a standard 4 top despite asking for a nice booth for my customer’s birthday celebration. We waited for some time (around 10-15 mins) before being greeted by anyone and finally a manager came to take our drink order. It was another 20 min before I flagged another manager to take our food orde... read more
Business response:
Hi Victor, We are glad to hear that you were able to have a nice time with your customer, but would like to acknowledge and apologize for the areas where we missed the mark for you, and would like to make it up to you if you are open to the idea. Kindly, JOEY Coquitlam
Food overall was good, but the fried mash potatoes spring roll with the steak was not. It was very oily and not palatable. The peppercorn on the steak made it very salty. It is usually my wife's favorite but at that point she was just hungry and didnt want to complain to much as it was her birthday. Did mention to the waitress but she said she could send another one. Did not want that again as it was already late.
Frequently asked questions about JOEY Coquitlam
How is JOEY Coquitlam rated?
JOEY Coquitlam has a 4.7 star rating with 10,392 reviews.
When is JOEY Coquitlam open?
JOEY Coquitlam is closed now. It will open at 11:00 a.m.