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Joey Newton of Mutual of Omaha Mortgage
- Mortgage Lenders
- Charleston, SC
About this business
Location details
78 Ashley Pointe Drive, Suite 101, Charleston, SC, 29407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Joey was fantastic. This was our 2nd time using him because we had such an amazing time the first time. Thanks Joey!
Verified by Mutual of Omaha Mortgage
Excellent customer service. They made the whole process easy and simple. By far this was easier than I was expecting it to be and happy that I went with First. I would highly recommend.
Verified by Mutual of Omaha Mortgage
I like your online systems and Joey was great to work with. Already referred 2 people.
Verified by Mutual of Omaha Mortgage
Joey was always approachable and always had answers to my questions.
Verified by Mutual of Omaha Mortgage
Joey was very communicative. Every time I had a question, he very patiently led me through the process. He is a huge asset to your internet bank.
Verified by Mutual of Omaha Mortgage
Joey was very responsive to any questions I had throughout the process. Even as my application was handed off to different groups to review credit, process the closing, etc, Joey stayed engaged all the way through
Verified by Mutual of Omaha Mortgage
Communication on the final day of closing was not great . Closing on the loan happened as scheduled on the day, however it was delayed 4-5 hours due to last minute requirements needed by mutual of omaha
Business response:
I appreciate your feedback, Grant. I'm sorry to hear that the communication on the final day of closing wasn't up to your expectations. It’s important to me that the process is as smooth as possible, and I apologize for any frustration the delay may have caused. I’ll certainly look into how I can improve this aspect in future transactions. If you have further questions or need assistance, please don't hesitate to reach out.
Verified by Mutual of Omaha Mortgage
He told me my loan would be serviced by Omaha to get my business. I got a new servicer, almost immediately. He used this to get my busines, when he had no idea what would happen with my loan. I hope the new servicer offers free recasting because he promised me that as well.
Business response:
We appreciate your feedback and apologize for any misunderstandings regarding the servicing of your loan. We understand the importance of clear communication and the impact it has on your experience.
Verified by Mutual of Omaha Mortgage
Proactive communication from Joseph instead of us having to ask about everything. Including my husband in communications instead of calling me directly in everything as he's a co-borrower and needs to know. Listening more instead of talking over me on phone calls. Giving more information so that I didn't have to wire money twice and incur two wire transfer fees. This is the second home I've purchased and it was by far a worse experience. I'm thankful I have purchased before otherwise I would have been lost in the process sin... read more
Business response:
Thank you for your feedback, Kaila. We sincerely apologize for the experience you had with Joey Newton and the overall process. We understand that communication is key, especially in a process as important as home buying, and it's clear we fell short. We appreciate you bringing these issues to our attention and will ensure they're forwarded to the management team at Mutual of Omaha Mortgage for review and improvement of our service. Please accept our apologies for the inconvenience caused. This is not the experience we aim t... read more
Frequently asked questions about Joey Newton of Mutual of Omaha Mortgage
How is Joey Newton of Mutual of Omaha Mortgage rated?
Joey Newton of Mutual of Omaha Mortgage has a 4.9 star rating with 448 reviews.
When is Joey Newton of Mutual of Omaha Mortgage open?
Joey Newton of Mutual of Omaha Mortgage is closed now. It will open on Monday at 8:00 a.m.