This profile has been claimed by the business owner or representative.
JOEY Sherway
- Restaurants
- Etobicoke, ON
About this business
Location details
25 The West Mall, Unit 500, Etobicoke, ON, M9C 1B8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Ate here few times in past few mths & has the best experience, but this time was worst ever. Turned away as walk in saying wait was two hrs or longer. Found open reservation 9:15 & 9:30pm on OT! Waited one hr and checked in told few mins wait for table. Think table was given away while waiting, had to wait other 30 mins while other two ppl parties given tables on main floor. Then told we had to up upstairs where would be seated. Other tables had heaters directly near or over seating area, not ours, it was absolutely FREEZING... read more
Business response:
Hi Priya, I saw your feedback come in through the Joey portal as well as here and I wanted to make sure our team has been in contact with you. I am so sorry to hear we feel short during your latest visit with us. I would love the oppurtunity to discuss this further in the hope to remedying this experience. PS: you are 100% right about the temperature ! We have gotten some rental heaters in to really make the space cozy until those other ones can be fixed. Thank you for taking the time to write in Victoria Haufek Assistant Ge... read more
We had an appointment at 9 PM yesterday, but they kept us waiting until 9:30. I booked my appointment well in advance, yet this still happened. Additionally, the noise level was insane.
Business response:
Hi Khushi, Thank you for sharing your feedback. We sincerely apologize for the wait and the noise level during your visit. We strive to provide timely service and a comfortable atmosphere, and it’s clear we didn’t meet those expectations this time. Your experience is important to us, and we will work to improve both our scheduling and acoustics to ensure a better experience in the future. We hope you'll give us another chance to make it right. Rubina Bedi Guest Service Manager, JOEY Sherway
Our waiter Marcus was very slow and no where to be found. Took 30 mins till we got our water glasses. Unacceptable
We went there for my birthday dinner celebration. The service was very slow. We had reservation for 4:45 pm. We arrived on time but waited till after 5pm to get the table. Then we waited for water to arrive for another 15 min. The waiter was nice but it did not make up for the slowness of the service. However the food was amazing. Everyone was happy with their order. We did not get compensated for missing happy hour or getting free dessert for my birthday. The prices were steep and not sure if I go back there any time soon.
Business response:
Hi Karina, Thank you for sharing your experience, and we sincerely apologize for the delays you encountered during your birthday celebration. We understand how important it is to have a smooth and timely dining experience, especially for such a special occasion. While we’re glad to hear the food was enjoyed by everyone, we’re truly sorry for the slow service and that your expectations regarding happy hour and a birthday dessert were not met. We value your feedback and will be addressing these concerns to improve for future g... read more
This poor waiter was the most horrible waiter ever! He was nice though, maybe not smart enough to know he was horrible. He came to the table nicely, took our order(slowly). Asked several several times for us to repeat what we wanted(4 people only 2 had alcohol drinks, one was WATER and the other bubbly water with cranberry - not hard). Then took the food order - equally as excruciating to watch him enter into a tablet about 3 times! Food came. It was good, but didn’t see the waiter again. Well actually saw him walk by... read more
We booked for Friendsmas Dinner. Server was moody, rude and very slow. Could definitely see she didn’t want to be there: we waited almost an hour for an appetizer, 20min for drinks and was told they were out of things we tried ordering. Overall disappointed
My only complaint will be the 2hr table enforcement, I mean how can you enjoy a night with family, friends to celebrate a birthday when you are constantly push to hurry because the place is fully packed. I understand the logic, but I hate it, first time since Covid that I get that feeling to hurry because they probably over booked the place or were not ready for so many people.
It was not the first time here, but this time very disappointed ; we booked a table at the patio but the we got a table at lounge /bar; we came to have our Anniversary dinner Food : my steak was not possible to chew ( And finally : recite , we ordered 2 steaks but in our bill was 3 ; I saw that and mentioned to the server , he just said “oh sorry guys for that” Can’t recommend
Business response:
Hi Dariia, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the issues you experienced during your anniversary dinner. We understand how important special occasions are, and we deeply apologize for not meeting your expectations. This is certainly not the experience we want for our guests, and we will be addressing these concerns with our team to ensure they are handled better in the future. We appreciate you bringing the billing issue to our attention, and we apologize for the inconve... read more
The food was great, however the service was really slow and not overly polite. I almost felt like I was bothering them when I needed service. I don’t think I would recommend this place. We had two servers. One male and female. The female was very nice. The Male was not.
Business response:
Hi Daniel, Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the food, but we're truly sorry that the service did not meet your expectations. We always aim to provide attentive and friendly service to every guest, and we regret that you felt otherwise during your visit. We’ll be sure to address your comments with our team, particularly in regard to the service inconsistencies you experienced. Your feedback is important to us, and we appreciate you bringing this to our attenti... read more
Frequently asked questions about JOEY Sherway
How is JOEY Sherway rated?
JOEY Sherway has a 4.6 star rating with 19,452 reviews.
When is JOEY Sherway open?
JOEY Sherway is closed now. It will open at 11:00 a.m.