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8701 W University Dr, Suite 490, McKinney, TX, 75071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 2:30 p.m. | |
| Tue | 7:00 a.m. to 2:30 p.m. | |
| Wed | 7:00 a.m. to 2:30 p.m. | |
| Thu | 7:00 a.m. to 2:30 p.m. | |
| Fri | 7:00 a.m. to 2:30 p.m. | |
| Sat | 7:00 a.m. to 2:30 p.m. | |
| Sun | 7:00 a.m. to 2:30 p.m. |
We came in starving and hoping it wouldn't be a long wait even though it was after noon on a Friday. No fear the place was almost empty. This is my 4th time here and it went from great to bad to worse. Took a while to get service just to order and like I said the place was not busy. Took even longer to get the food and once I get it and take a bite I notice the hair on my plate. And then here is where it gets worse. Our server, and what appears to be the only server, is chatting with a customer. I look for the manager, she i... read more
Business response:
Thank you for the positive review! We hope to serve you again soon. - Keke's McKinney
Food was ok but absolutely HORRIBLE service which is the main reason I will not be back. Server spoke so softly that we couldn't hear her. I had to coordinate the food order since she just stared at us. Asked for utensils after receiving food and was told it's being washed with attitude like we were inconveniencing the server for asking. When the food came out another server came and said here is the omelet. We asked which kind since multiple people ordered that. She said Ham and cheese with attitude. We said no one ordere... read more
Business response:
Thanks for sharing, L. D.. We'll use this feedback to improve and share the the appropriate team members, and we apologize. If you'd like someone to follow up, please email information@kekes.com.
My mom and I decided to eat here for lunch and we were excited to try a new brunch restaurant but we were ultimately disappointed. Our server did not check up on us once and forgot about what we had ordered multiple times. I've been to a lot of brunch places and this was the slowest service out of all of them. We waited a long time for our food and it was basically empty, the other two women who got here after us got their food first and we'd been waiting for well over 20 minutes. When our food finally came out I was again d... read more
Business response:
Thank you for sharing your experience, Erica. We're sorry to hear that your visit didn't meet your expectations. Your feedback is valuable and helps our team improve. If you would like a team member to follow up, please feel free to email customer.service@kekes.com. We'll do our best to make it right!
-Not crowded at all when we walked in. We were seated right away. -After putting in our order, we waited about 35 minutes before our food finally came out. -Our group was not pleased with the quality of the food or service at all, especially considering the prices. If I could leave less than a one star rating, I would. -Our waiter Katrina did not care enough to check on us even during the long 35 minute wait for our food. After the food came out, she walked by, dropped off the check to our table, and did not even have t... read more
Business response:
We're sorry to hear we missed the mark during your visit and appreciate you taking the time to share your feedback. We hope you'll give us another chance to make it right!
2 - 2 1/2 stars. What does it say when a breakfast/brunch/lunch restaurant (as advertised on their wall) only has 8 tables occupied on a Friday at 12:15 pm out of at least 20 tables? It says, "I'm a franchise and Keke's was bought by Denny's (!) in 2022." (Google it) You get the picture. You know how you eat food even though it's just OK but you're paying money for it so you feel you have to eat it? That was us at Keke's! First off, my coffee was cold. Probably the morning's leftovers. The refill was warmer.but not by much. ... read more
Business response:
Hi Yuki S. - We're sorry to hear about your experience, which clearly doesn't meet your nor our standards. If you would like a team member to follow up, please email information@kekes.com. Thank you!
I walked in trying to place a to go order and all the staff just looked at me and no one came to take my order I sat there for a good while. Very disappointed in the service of the staff.
Business response:
Hi David A. - We're sorry to hear about your experience, which clearly doesn't meet your nor our standards. If you would like a team member to follow up, please email information@kekes.com. Thank you!
I am not sure if i am going to these places by myself but this time I went to have breakfast here with my colleagues. The service was below par with literally no coffee refills unless asked more than three times. Food came all cold which was topped with a good long hair. I don't know how these places really last longer than a year . This one was by far the worst of the worst.
Business response:
Thanks for sharing, Aaron B.. We'll use this feedback to improve and share the the appropriate team members, and we apologize. If you'd like someone to follow up, please email information@kekes.com.
Wanted to try out the place because it's nearby and was craving brunch. We ordered our food (egg and cheese sandwich, French toast, and burger) it took a total of one hr to receive our food after ordering. They forgot the sandwich and had to bring that an additional 10 min later. The nearby tables were waiting on their food forever as well. They also forgot a kids pancakes and by the time he got his food his family was done eating. The server then disappeared after that and we had to waited an additional 30 min for her to ch... read more
Business response:
We're sorry to hear we missed the mark during your visit and appreciate you taking the time to share your feedback. We hope you'll give us another chance to make it right!
Went to keke's for the first and last time today. Our server was new and he was attentive and friendly - that's what the 2 stars are for. When we checked in, the employees had a real tough time finding us a table in an essentially empty restaurant. Sat for 5 minutes waiting while they tried to figure that out. We waited 40 minutes for our order. That is not a huge deal if our food didn't come out cold. So sad that this place was such a disappointment! Had great potential
Business response:
Hi Taylor U. - We're sorry to hear about your experience, which clearly doesn't meet your nor our standards. If you would like a team member to follow up, please email information@kekes.com. Thank you!
Keke's Breakfast Cafe has a 4 star rating with 963 reviews.
Keke's Breakfast Cafe is closed now. It will open tomorrow at 7:00 a.m.