Kim Shuey of Mutual of Omaha Mortgage

Business response:

Thank you for your feedback, Deanna. I appreciate you recognizing my efforts to be available and responsive throughout this process. I apologize for any miscommunication that occurred, as it's always my goal to provide clear and comprehensive information. Your comments will serve as a reminder for me to ensure every piece of information is understood to the fullest extent possible. I'm glad you felt comfortable and confident in the end, and I hope to serve you again in the future. Thank you for choosing Mutual of Omaha Mortg... read more

Business response:

Hello Seth, I'm thrilled to hear you had such a great experience with me at Mutual of Omaha Mortgage. Making the home buying process as smooth as possible for my clients is always my goal. I'm glad I was able to be there for you whenever you needed. I look forward to working with you again in the future. Don't hesitate to reach out if you have any other questions or concerns! Kim Shuey 

Business response:

James, I'm really pleased to hear that you're happy with the service you received. It was a pleasure to get your loan approved and closed early. Your satisfaction is my top priority, and I'm thrilled I was able to exceed your expectations. Thank you for giving Mutual of Omaha Mortgage a perfect rating, your support means the world to me. Looking forward to assisting you again in the future. 

Business response:

I'm truly gratified to hear that you felt I had your best interests at heart, Timothy. It's always my top priority to ensure that my clients are given the best advice that will ultimately save them money. Your positive feedback reinforces the commitment I have to my role at Mutual of Omaha Mortgage. Thank you for taking the time to share your experience and for the 5-star rating. I look forward to serving any of your future mortgage needs. Sincerely, Kim Shuey 

Business response:

I'm glad to hear that you found my responses timely and helpful, Weldon! It was truly a pleasure to guide you through your process with Mutual of Omaha Mortgage. I'm always here to ensure that your questions are answered and that everything is clear to you, even if it means explaining a few times. Thank you for your 5-star review. It means a lot! 

Business response:

I'm thrilled to hear that you had a positive experience with me at Mutual of Omaha Mortgage, John. Your feedback means a lot. It was a pleasure to help improve your credit score and I'm glad to know this led to favorable pricing which culminated in the successful completion of your deal. I truly appreciate your kind words and the 5-star rating. If you ever need any assistance in the future, please don't hesitate to reach out. 

Business response:

I'm thrilled to hear that you had such a positive experience refinancing your mortgage with Mutual of Omaha Mortgage, Justin. It's always gratifying to know that my efforts are making a real difference in people's lives, and your feedback is greatly appreciated. Remember, I'm here if you need any further advice or assistance in the future. Stay blessed! - Kim Shuey 

Business response:

Thank you for the positive feedback, Kalean. I'm glad to hear that you found the communication throughout the process effective. I strive to maintain open lines of communication with all my clients at Mutual of Omaha Mortgage. Your rating of 4.16 out of 5 stars encourages me to continue delivering quality service. If you have any other feedback or require further assistance, feel free to reach out. 

Business response:

I appreciate you taking the time to provide such a high rating, Rakesh! I'm thrilled to know that you found my advice open and transparent throughout the loan process. Always here at Mutual of Omaha Mortgage if you need further assistance. Thank you for your trust in our services. - Kim Shuey