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Kim Shuey of Mutual of Omaha Mortgage
- Mortgage Lenders
- Leawood, KS
About this business
Location details
10740 Nall Ave, Suite 115, Leawood, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
I found out that Kim Shuey was out of office on the day of closing my home and essentially pawned me off to one of her coworkers who was not great at communicating. Also they sent the money to the wrong escrow company which is insane that they wouldn’t triple check that kind of information. Also they messed up my wife’s last name and that also caused the closing of the home to be delayed.
Business response:
I'm very sorry to hear about your experience, Zhi. It's extremely important to us at Mutual of Omaha Mortgage that our clients receive the highest standard of service, especially during such an important process. It's clear in this instance that we fell short. Kim Shuey's absence on the day of your closing and the subsequent miscommunication is not reflective of the level of service we aim to provide. Furthermore, the errors regarding the escrow company and your wife's last name are completely unacceptable. We are taking y... read more
Verified by Mutual of Omaha Mortgage
The Loan Originator (LO) treated me with disrespect, She was rude, unkind and unpleasant. As a successful business owner, I must live in a bubble. I am kind, enthusiastic and pleasant with people I deal with. I live with a strong sense of GRATITUDE in my daily life. I am treated with dignity and respect by everyone I deal with. The LO made me feel humiliated embarrassed and miserable. Her technical skills are too basic for her job. She could not use her own portal. We resorted to her email which only worked about 80% of the ... read more
Business response:
I'm truly sorry to hear about your experience, Edward. At Mutual of Omaha Mortgage, customer satisfaction is our top priority, and it's disheartening to hear that your interaction with our Loan Originator did not meet your expectations. We appreciate you bringing this to our attention and your patience during the whole process. Your feedback regarding the technical issues and communication challenges you experienced is invaluable, and we will surely use it to improve our services. Also, the support you received from Amanda ... read more
Verified by Mutual of Omaha Mortgage
On 6/28/24 we received our pre-closing disclosures. All was good up until this point. Then on 7/03, 1 business day prior to our closing signing date, we received the "final" closing disclosures. There was a $2,600 increase in the cash to close! This was a $2,600 surprise between 3 business days and 1 business day prior to signing! I had to do a lot of investigation and found that all of the disclosures up until 7/03 were missing an entire jurisdiction's property tax. Additionally, the wrong property tax rates were being used... read more
Business response:
I'm so sorry your experience with fell short of expectations. My team was in the midst of a rebuild because some of those team members fell short of MY expectations. It was feedback like yours that ultimately made us aware that we needed to make those changes. I'm sorry your transaction was in the middle of that change over. These problems should not persist further. I hope when rates drop, you will consider reaching back out for a refinance. I would be honored to be given a 2nd chance to prove our system has been fixed.
Verified by Mutual of Omaha Mortgage
Originally had wrong closing date, causing unnecessary stress. Difficult to get a hold of and communicate with at times. Sometimes abrasive And not customer friendly. All of these statements refer to Mutual of Omaha, not Kim herself.
Business response:
I'm so sorry your experience with fell short of expectations. My team was in the midst of a rebuild because some of those team members fell short of MY expectations. It was feedback like yours that ultimately made us aware that we needed to make those changes. I'm sorry your transaction was in the middle of that change over. These problems should not persist further. I hope when rates drop, you will consider reaching back out for a refinance. I would be honored to be given a 2nd chance to prove our system h... read more
Verified by Mutual of Omaha Mortgage
Kim was a good loan officer. She stayed on top of things and tried to resolve issues to the best of her abilities. However, we would never work with Mutual of Omaha mortgage again due to the incompetence of the loan processing department. numerous times the loan processor did not listen to what we asked. When we furnished information, sometimes it didn’t get integrated into our file appropriately Numerous closing disclosures didn’t accurately reflect correct fees or actual cash to close. We were asked for documentation well... read more
Business response:
Thank you for your detailed feedback, Carolyn. It's good to hear that Kim was able to provide a satisfactory service and navigate challenges as they arose. We deeply apologize for the unfortunate experience you've had with our loan processing department. We understand how important clear and timely communication is during this process. We will be taking your comments into consideration as we continue to work on improving our services. It's disappointing to hear that we won't have the opportunity to serve you again, but we ap... read more
Verified by Mutual of Omaha Mortgage
Mis-stating my amount due at signing by nearly $30,000 really screwed me over and put me in a bad position. Charging and setting up a traveling notary for my portion of the signing cost me unnecessary additions funds without discussing it with me.
Business response:
I sincerely apologize, Douglas, for the issues you encountered during your experience with Mutual of Omaha Mortgage. It seems there was a significant discrepancy in the amount due at signing, which must have been upsetting and disruptive. Additionally, the unasked-for setup of a traveling notary added to your costs, which should have been discussed with you beforehand. I understand how these events could have put you in a difficult position, and for that, I am truly sorry. We appreciate your feedback and will use it to revi... read more
Verified by Mutual of Omaha Mortgage
Majority of the time when i was curious as to what was going on with the loan, if we were waiting on anyone, etc. I had to follow up with Kim more than once to get an answer. The biggest issue I had however is Kim assured me that Mutual of Omaha would be keeping and servicing my loan, just like my other home loan with them. 5 days before my first mortgage payment was due, I received a letter stating that my loan has been transferred. I have close family that works as a mortgage underwriter however their business always trans... read more
Business response:
I'm really sorry to hear about your experience, Alexander. It's never our intention to create confusion or miscommunication regarding our services. It appears we've failed to meet your expectations in this instance, and for that, I apologize. I will share your review with the team to ensure we learn from this and improve our communication moving forward. It's unfortunate that you feel this way about Mutual of Omaha Mortgage and we are sincerely sorry for any inconvenience caused. Your feedback is valuable in helping us to co... read more
Verified by Mutual of Omaha Mortgage
The process is so burdensome and the platforms are not user friendly. Mutual also made an error in my final ALTA and up to the last minute no one could tell me what the numbers were. Kim was out of town. She later blamed her colleague then blamed the title company. When I shared emails that showed it was mutuals mistake she finally admitted it.
Verified by Mutual of Omaha Mortgage
Inability to properly work out the debt to income ratio properly the first time actually resulted in the loan taking too long and allowed me to cancel out of the first home we bid on. The 2nd time, they still struggled to figure out the paperwork and constantly kept adding new documents to the requests and then sending questions wondering what the values were when they were the same values that they referenced when asking for the additional documents. Plus, the entire team taking holiday for being the "best team" of some sor... read more
Frequently asked questions about Kim Shuey of Mutual of Omaha Mortgage
How is Kim Shuey of Mutual of Omaha Mortgage rated?
Kim Shuey of Mutual of Omaha Mortgage has a 4.8 star rating with 755 reviews.
When is Kim Shuey of Mutual of Omaha Mortgage open?
Kim Shuey of Mutual of Omaha Mortgage is closed now. It will open tomorrow at 9:00 a.m.